We were made very welcome by the staff on entering the office and were offered a seat where we discussed with 'JILL' our exact holiday intentions. It took only a short period of time, given her experi... See more
Company replied
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See what reviewers are saying
I went to try and get a holiday booked for next year, I was dealt with a lovely girl called Ashleigh. Within roughly 10 minutes of looking at lots of holiday destinations and hotels we found a great... See more
Company replied
Entered the shop was spoke to right away by a girl called Kasey-Leigh give her my details and budget regarding a Cruise. She was very knowledgeable and was able to recomend Celebrity xcel cruise lin... See more
Company replied
We have just booked our honeymoon through Hays travel in Newtownards & Lynn was soooo lovely & got everything organised for us & most definitely knew what she was talking about. Thank you very much... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B20 Ards Shopping Centre, BT23 4EU, Newtownards, United Kingdom
- 02891897639
4.9
Excellent
1k reviews
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The helpful and jolly staff
19 July 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Reply from Hays Travel - Newtownards
thank you for your kind words
Very helpful and pleasant staff
Very helpful and pleasant staff. We always use Hays Travel Newtownards
10 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Happy with serviy
Ashleigh was the girl who helped us. She was very friendly from the moment we sat down. She listened to what we wanted, when we wanted to go.
All the staff were lovely and made us feel very welcomed. This is our second holiday booked with them, I think we will be using Hays from now on.
16 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Booking was so easy as we knew were we…
Booking was so easy as we knew were we wanted to go staff was very helpful and nice really quick service as well
9 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind feedback! We are so pleased to hear that you found the booking process easy and our staff helpful and efficient. We appreciate your positive comments.
Kind Regards
Hays Travel
Friendly & professional …
Our agent put us at our ease from the very start! She was very friendly & professional throughout the booking process & nothing was too much trouble.
7 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Girl was very knowledgeable and…
Girl was very knowledgeable and helpful, no problems at all.
7 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Lynn is fabulous
Lynn is fabulous! So quick, efficient and able to answer all my questions with her fab knowledge!!
Awesome customer service
14 July 2026
Reply from Hays Travel - Newtownards
Thank you for your fantastic review! We are so pleased to hear that you had such a positive experience and that all your questions were answered with great knowledge.
Kind Regards
Hays Travel
5* rating for Lynn at Hays
5* rating for Lynn at Hays, Newtownards. Lynn goes over and beyond to make your holiday as enjoyable as possible.
1 July 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Reply from Hays Travel - Newtownards
Thank you for your kind words
Anna and her co worker in training were…
Anna and her co worker in training were very nice and extremely helpful and found me and my 2 girls a fantastic holiday plus it was so affordable. Professional with a touch of commoradry. A few wee giggles makes the experience epic
9 July 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Hays made everything so easy and were…
Hays made everything so easy and were extremely helpful,I have used Hay’s before and will definitely use them again,it’s always a first class service
8 July 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
Reply from Hays Travel - Newtownards
Thank you so much for your kind words : )
We were given great advise and various…
We were given great advise and various choices by the agent. They were able to give us a holiday which met all of our needs
28 June 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
The girl that had taken my phone call…
The girl that had taken my phone call was fabulous and delivered excellent customer service .
5 July 2026
Reply from Hays Travel - Newtownards
Thank you so much for your wonderful feedback! We are delighted to hear that you received excellent customer service during your phone call.
Kind Regards
Booking experience
Booking was done skillfully and efficiently and we left with exactly the holiday we wanted.
5 July 2026
Reply from Hays Travel - Newtownards
Many thanks for your kind comments.
The agent was really helpful
The agent was really helpful, asked loads of questions and really found us a good deal to our destination. Attention to detail, asking us about what we were after so she could make informed suggestions to add value to our trip.
29 June 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Friendly and helpful
Anna was polite, helpful and took her time whilst helping us pick the right holiday
21 June 2026
Reply from Hays Travel - Newtownards
Thank you for your kind words
Reply from Hays Travel - Newtownards
Many thanks for your kind comments
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