I always go through Hays Travel and choose Nicola Irwin to book it, I’ve never had any problems. I was booked up within 20 minutes and received everything I asked for including plane seats booked, ex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nicola has been booking our holidays for years . She gives first class service . Nothing is too much trouble for her and she is always prompt and very helpful
Nicola provided an excellent service. She was extremely quick to reply to any and all of my queries. She demonstrated great insight into the area and the hotel we wished to book. We were a little unce... See more
We've booked family holidays through Nicola for years now and she always makes the process so easy! Finds the most beautiful hotels and holidays whilst meeting all the criteria we were looking for! Wi... See more
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Nicola Irwin, NE38, Washington, United Kingdom
- 1916542052
4.8
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service as usual.
17 April 2024
5 star!!
Nicola has went above and beyond to help us fine the perfect honeymoon!!
Service always first class with Nicola, she is always there to help.
1 March 2024
Great booking experience
Nicola was fantastic from beginning to the end of booking our holiday. Nothing was too much trouble for her & she had lots of recommendations & advice.
17 February 2024
I’ve received outstanding customer…
I’ve received outstanding customer service from a travel agent named Nicola, she’s lovely & was a he most helpful & reassuring, she found me such a wonderful package holiday for myself and family, and has continued to be helpful and supportive along the way, 100% recommend!
20 January 2024
Brilliant feedback
Brilliant feedback, very quick response when I asked any questions.
19 December 2023
Friendly, helpful travel agent.
We always use Nicola Irwin from hays travel to book our holidays. She is so friendly and professional and always finds us the best places to go at the best prices. Would never use anyone else.
10 December 2023
The queen of holidays
We've booked family holidays through Nicola for years now and she always makes the process so easy! Finds the most beautiful hotels and holidays whilst meeting all the criteria we were looking for! Will continue to use her, just booked another holiday for 2024 also. Can't recommend enough! Lovely lady and the best at finding holidays!
31 July 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing service as always
Amazing service as always. Nicola is very friendly and makes her customers feel so comfortable. I couldn’t recommend her enough. I wouldn’t go anywhere else
26 May 2023
Reply from Hays Travel - Nicola Irwin
Thank you Lucy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.