Nikki is so patient and makes the process so easy we have booked holidays with her for years and would highly recommend.
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Nikki was really friendly, helpful and efficient. Got ne a deal cheaper than I'd been quoted and everything was booked in 5 minutes. Will definitely book again through Nikki.
My friends always joke I should be a travel agent as I’m always finding deals but Nikki was able to get me an even better deal than I could find myself online while arranging my friends henny. I woul... See more
Company replied
We purchased a resale cabin that someone unfortunately could no longer use. Nikki advertised it through Facebook. My daughter spotted it as it was a cruise we originally wanted to book but it was ful... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Nikki Neilson, AB16, Aberdeen, United Kingdom
- 01224 042845
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Absolutely top class travel advisor
If you are looking for a friendly, reliable, honest and trustworthy travel advisor, Nikki is your gal. She will go above and beyond to make sure you are getting the best deal possible without any compromising. Nikki thrives on making sure you get the holiday you were hoping for...and some! Such a joy to deal with from start to end and definitely not the last time I will be booking a holiday through Nikki. Many of my friends have also booked with Nikki and absolutely none of them have been disappointed. Could not recommend more. Thank you for helping create some of the most amazing memories that I will cherish always. ❤️

Reply from Hays Travel - Nikki Neilson
Nikki is an absolute pleasure to deal…
Nikki is an absolute pleasure to deal with! She listens to exactly what you are looking for and has found the most fantastic holidays for us. I would highly recommend Nikki! Excellent customer service!

Reply from Hays Travel - Nikki Neilson
Only Travel agent I use now.....
Booked a few holidays through Nikki family and girls trips! Our latest family holiday April 2023 to Turkey Nikki recommended the Haydarpasha Palace hotel and we weren't disappointed for a family of 5 it was within our budget and got more than we bargained for thanks to Nikki. Can't wait for my girls trip Nikki has booked for me in May 2023!

Reply from Hays Travel - Nikki Neilson
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