Staff very friendly always looking for the best deals with which you are looking for. Answer any questions you might have if they dont know they will find out for you. Nothing is to much trouble and... See more
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I have booked my fifth holiday with Hays Travel Agent in Northfield. Lisa and the rest of staff from Hays Travel Agent always provide excellent customer service, they are polite, friendly, helpful, we... See more
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your staff were so helpful and nothing was to much trouble. It took less than a few hours after I explained what we wanted our holiday to include and there was a proposal e-mailed sent to me and a per... See more
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Another stress free booking experience at Hays travel everything sorted and all details checked and explained by Lisa . First part of our holiday sorted and over a coffee and social chat excellent wil... See more
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Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2k reviews
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Staff very friendly always looking for…
Staff very friendly always looking for the best deals with which you are looking for. Answer any questions you might have if they dont know they will find out for you. Nothing is to much trouble and no questions are silly questions. I would like to say the cruise guru from your northfield branch Trenaye is absolutely brilliant and she deserves recognition for the help she provides
19 July 2026
Reply from Hays Travel - Northfield
Karen,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team was able to assist you so well. We truly appreciate your kind words about the cruise guru at our Northfield branch.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Carol,
Thank you for your wonderful feedback! We are so pleased to hear that you were satisfied with your booking experience. We appreciate you choosing to book with us. It was my pleasure to help book your holiday.
Kind Regards
Brandon
Hays Travel Northfield
Fantastic Customer Service
I have booked my fifth holiday with Hays Travel Agent in Northfield. Lisa and the rest of staff from Hays Travel Agent always provide excellent customer service, they are polite, friendly, helpful, welcoming and always go over and beyond to make my holiday special.
25 July 2026
Reply from Hays Travel - Northfield
Michael,
Thank you for your wonderful review! We are so pleased to hear that our team consistently provides excellent customer service and goes above and beyond to make your holidays special. We truly appreciate your loyalty and kind words.
Kind Regards
Hays Travel Northfield
Very helpful.
25 July 2026
Reply from Hays Travel - Northfield
Karen
Thank you for leaving a 5 star review. We appreciate you taking the time and are glad to see you got a lovely holiday booked with us. We look forward to helping with more holidays in future.
Many thanks
Hays Travel Northfield
Excellent Experience
Another stress free booking experience at Hays travel everything sorted and all details checked and explained by Lisa . First part of our holiday sorted and over a coffee and social chat excellent will definitely continue to use Hays travel
25 July 2026
Reply from Hays Travel - Northfield
Keith,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was stress-free and that everything was checked and explained thoroughly. We appreciate your kind words and look forward to assisting you with future travels.
Kind Regards
Hays Travel Northfield
INFORMATIVE,HELPFUL
INFORMATIVE,HELPFUL, FRIENDLY STAFF, COVERING ALL ASPECTS OF MY NEEDS FOR A BREAK AWAY
23 July 2026
Reply from Hays Travel - Northfield
Anita,
Thank you for your wonderful feedback! We are so pleased to hear that our staff made your visit to our store so easy and enjoyable.
Kind Regards
Hays Travel Northfield
Lisa was so helpful,she had so much…
Lisa was so helpful,she had so much useful information she explained everythimg so well,told us all about vacines we would need she made the whole process easy and enjoyable
23 July 2026
Reply from Hays Travel - Northfield
Anne
Thank you so much for your wonderful feedback! We are so pleased to hear that our team member was able to make your booking process stress-free. We appreciate your kind words!
Kind Regards
Hays Travel Northfield
I was greeted by Harry
I was greeted by Harry, who had a welcoming smile, and shown genuine interest in my enquiry. I experienced a very positive feeling that booking my holiday was the most important thing Harry has to do on that day and at that time.
22 July 2026
Reply from Hays Travel - Northfield
Dawn,
Thank you so much for lovely feedback! We are so pleased to hear that our colleague provided such excellent service and made you feel so valued. We appreciate your kind words.
Kind Regards
Hays Travel Northfield
Emma is absolutely amazing
Emma is absolutely amazing. Nothing is ever too much trouble. She is the best and her customer service is exceptional. An absolute credit to Hays Travel.
20 July 2026
Reply from Hays Travel - Northfield
Jade,
Thank you so much for your positive feedback! We are absolutely delighted to hear about the high quality service you received. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
We had loads of information passed on…
We had loads of information passed on to us about the holiday we were about to book very helpful in booking a decent cabin for us and telling us how easy doing a p&o cruise is
21 July 2026
Reply from Hays Travel - Northfield
Stephen,
Thank you for your wonderful feedback! We are so pleased to hear that you received helpful information about your holiday and found the booking process easy. We appreciate your kind words!
Kind Regards
Hays Travel Northfield
Great customer service
Hays are our "go to" travel agents. Always friendly and helpful.
19 July 2026
Reply from Hays Travel - Northfield
Anonymous,
Thank you so much for your wonderful review! We are delighted to hear that you consistently find our team friendly and helpful, and we truly appreciate you making us your go-to travel agents.
Kind Regards
Hays Travel Northfield
All staff are very nice and helpfull.
19 July 2026
Reply from Hays Travel - Northfield
Ann Keane,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our team was so nice and helpful during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Always lovely helpful and polite and…
Always lovely helpful and polite and find me a holiday
12 July 2026
Reply from Hays Travel - Northfield
Sonia,
Thank you for your wonderful feedback! We are so pleased to hear that you always find our team helpful and polite, and that we can assist you in finding your perfect holiday.
Kind Regards
Hays Travel Northfield
Good old fashioned service
Very easy and enjoyable and got everything sorted and booked that I wanted. Have booked many holidays and always a satisfactory outcome. Also the travel consultant wes very professional and knowledgeable
18 July 2026
Reply from Hays Travel - Northfield
Keith
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was easy and enjoyable, and that you always have a satisfactory outcome. We appreciate your kind words about our professional and knowledgeable travel consultant.
Kind Regards
Hays Travel Northfield
Couldn’t fault the service given by…
Couldn’t fault the service given by Jess, and the friendly, but positive input from her colleagues. Job well done
18 July 2026
Reply from Hays Travel - Northfield
Sandra
Thank you so much for your wonderful feedback! We are so glad to hear that you had such a positive experience with our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
David
Thank you for leaving us a 5 star review, we really appreciate it, always a pleasure for us to help with your holidays.
Many thanks
Brandon
Happy assistant and more than happy to…
Happy assistant and more than happy to help even though I knew how busy there were. Explained all required, advised and was caring and personal to our needs.
15 July 2026
Reply from Hays Travel - Northfield
Jackie ,
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and caring, and that you received excellent service.
Kind Regards
Hays Travel Northfield
Wonderful friendly staff goes above and…
Wonderful friendly staff goes above and beyond so so helpful definitely worth a return visit
13 July 2026
Reply from Hays Travel - Northfield
Tina,
Thank you so much for your wonderful review! We are delighted to hear that our staff made such a positive impression and that you're planning to come back and book with us again. We truly appreciate your kind words.
Kind Regards
Brandon
Reply from Hays Travel - Northfield
Thank you for the 5 star review Ian, we really appreciate it, glad you had a good experience with us.
Many thanks
Brandon
had an outstanding experience at Hays…
had an outstanding experience at Hays Travel Northfield, Birmingham.
From the moment we walked into the branch, we were made to feel genuinely welcome. Every member of staff was friendly, professional, approachable, and willing to go the extra mile to ensure our holiday booking was perfect.
A special thank you goes to Lisa, who looked after us throughout the booking process. Our holiday arrangements were far more complicated than most people would expect and required over three and a half hours on the telephone. Throughout the entire process, Lisa remained patient, knowledgeable, calm, and completely dedicated to making sure every detail was correct.
I would also like to thank Megan and the rest of the team. Their professionalism, teamwork, and outstanding customer service made what could have been a stressful experience enjoyable and completely stress-free.
The entire Northfield team are a real credit to Hays Travel. Their hospitality, attention to detail, and genuine care for their customers were exceptional. They truly went above and beyond, and in my opinion they deserve recognition for the fantastic work they do every day.
I wouldn’t hesitate to recommend Hays Travel Northfield to anyone looking to book a holiday. Thank you all for making our experience such a positive and memorable one. We will definitely be returning for our future holidays.
11 July 2026
Reply from Hays Travel - Northfield
Sabar
Thank you so much for taking the time to leave such a detailed and kind review. It was our genuine pleasure to have helped with your holiday, we take pride in making sure all of our customers have a positive experience in store, and your review has perfectly summed up what we aim for on a daily basis.
Many thanks
Brandon
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