Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... See more
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See what reviewers are saying
Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
Company replied
I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many... See more
Company replied
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2k reviews
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Got us a good price.
Got us a good price.
Efficient proces.
Megan was very helpful and got straight back to us as usual.
9 August 2026
Reply from Hays Travel - Northfield
Thank you David for your lovely review. Glad Megan was able to get you booked to Spain. Many Thanks Trenaye
Always happy and go above and beyond
Always happy and go above and beyond
Lots of useful information and she really tried to make our booking easy to understand. We felt reassured and happy to plan another trip too
Thank you all at Hays travel
Xxxx Graham and Sue xxx
16 August 2026
Reply from Hays Travel - Northfield
Thank you Graham & Sue for your lovely review. So glad i was able to get your cruise booked. Many Thanks Trenaye
Been using Hays Travel for 4 years
Been using Hays Travel for 4 years, staff are very polite friendly and go out of there way to help you. Would'nt go anywhere else
16 August 2026
Reply from Hays Travel - Northfield
Thank you Sian for your lovely review. Glad i was able to get you booked to Egypt. Many Thanks Trenaye
Hays staff. Brilliant
Hays travel agents always have an understanding ear and take time to listen to our needs. At this last visit, Suzanne was exceptional . She offered us a complete change to our ideas but what was offered was loads better than we dreamed of
15 August 2026
Reply from Hays Travel - Northfield
Thank you William for your lovely review. Glad Suzanne was able to get you booked to Spain. Many Thanks Trenaye
Have used Hays travel many times
Have used Hays travel many times. Always very helpful and friendly nothing too much trouble. Always pleased with the service.
8 August 2026
Reply from Hays Travel - Northfield
Thank you Sue for your lovely review, Glad Suzanne was able to get you booked back to Crete. Many Thanks Trenaye
Reply from Hays Travel - Northfield
Thank you Linda for your lovely review. Glad Lisa was able to get you booked to Italy. Many Thanks Trenaye
Trenaye is always friendly and…
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norway. I am confident Trenaye will come up with some great options for us. Trenaye is extremely knowledgeable and experienced, and a such a major asset to Hays Travel.
13 August 2026
Reply from Hays Travel - Northfield
Michael
Thank you for your fantastic feedback! We are so pleased to hear that our colleague made the booking process easy and that you are confident in the options they will provide. We appreciate your kind words about their knowledge and experience.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Vince
Thank you so much for taking the time to leave such a wonderful review! We are so glad to hear you found our service excellent and helpful.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Karl
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you love our staff. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Sharon
We are so glad to hear that our efforts were helpful to you. We truly appreciate your positive feedback!
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Suzanne,
We are so pleased to hear that you found exactly what you were looking for and got a great deal! We truly appreciate your positive feedback. It was my personal pleasure to help you in store.
Kind Regards
Brandon
Hays Travel Northfield
Im very happy with the staff at hays travel in northfield they very help full and will go back every time to book my hoilday and service is good thank you very much
This shop in northfield is great and i all ways go there the staff are very help full there staff and service is great and i willgo there all time thank you very much
4 August 2026
Reply from Hays Travel - Northfield
Philip,
Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently have a great experience with our team and service. We appreciate your continued loyalty!
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Donna
Thank you for taking the time to share your positive experience. We are so pleased to hear that a member of our team was extremely helpful.
Kind Regards
Hays Travel Northfield
Excellent customer service and great…
Excellent customer service and great knowledge… a please to go in branch and have a 5 out of 5 experience… well done
11 August 2026
Reply from Hays Travel - Northfield
Dean
Thank you for your fantastic review! We are so pleased to hear that you had such a positive experience with our customer service and found our team knowledgeable.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Connie
Thank you for your wonderful feedback! We are delighted to hear that you consistently have such a positive experience with us and find our service helpful.
Kind Regards
Hays Travel Northfield
Very helpful and quick great .
10 August 2026
Reply from Hays Travel - Northfield
Wayne,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service to be very helpful and quick. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Another excellent service from Hays…
Another excellent service from Hays Northfield. Lisa goes out of her way to to get you the best deal and does not rush you to make a decision. Would I visit another Travel Agent? No!
10 August 2026
Reply from Hays Travel - Northfield
Cherie
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service and that our team takes the time to find the best options for you. We truly appreciate your loyalty!
Kind Regards
Hays Travel Northfield
Friendly
Friendly, helpful, and we are happy with the service provided, recommend you try it
8 August 2026
Reply from Hays Travel - Northfield
Colin
Thank you for your wonderful review! We are so pleased to hear that you had a positive experience with us, it is our pleasure to help with your bookings. Your recommendation to others means a lot to us.
Kind Regards
Hays Travel Northfield
As always we received a friendly…
As always we received a friendly welcome. Tailored the holiday to suit our needs. No hard sell.
7 August 2026
Reply from Hays Travel - Northfield
Thank you Mrs Mills for your kind words, we are grateful for your review and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Fantastic visit
From the moment I walked in .. I was offered a seat & coffee as all staff were very busy with other customers , didn't have to wait long until I was seen .
Your staff member Trenaye was warm , friendly and was very helpful. Trenaye informed me of all I needed to know while I booked my holiday , she even helped me to download your app so I can keep updated and also for my future holidays I will definitely be booking through Hays Travel.
I must say the whole experience if booking a Holiday is fun but can be stressful Trenaye made my experience fantastic. I can look forward to my holiday now knowing if I have any queries I can pop in and speak to one of your operatives no problems
Thankyou
6 August 2026
Reply from Hays Travel - Northfield
Thank you so much Mrs Price for taking the time to leave such a detailed lovely review, we much appreciate the feedback and are extremely happy that you enjoyed your experience with us and glad we were able to get you booked and you were happy with our service.
Many Thanks
Hays Travel Northfield
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