Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
Company replied
I wanted to go on safari but wasn’t quite sure on how to go around booking it. Contacted Hays to get some different options, Megan was amazing and helped me book my dream holiday!! She gave me so many... See more
Company replied
Trenaye is always friendly and efficient, so makes the whole process so easy. We booked a holiday to Lanzarote in Jan 27, and she is investigating various cruise options either around the UK, or Norwa... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service from Emma as always the…
Amazing service from Emma as always the staff always go above and beyond to help and make sure that the holiday is right for everyone
30 July 2026
Reply from Hays Travel - Northfield
Anne,
Thank you for your fantastic feedback! We are so pleased to hear that our team consistently goes above and beyond to ensure your holiday is perfect.
Kind Regards
Hays Travel Northfield
very helpful..polite friendly service.
very helpful..polite friendly service.. listened to our needs and requests and found us a perfect holiday.
22 July 2026
Reply from Hays Travel - Northfield
Corinne
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such helpful, polite, and friendly service, and that we found you the perfect holiday.
Kind Regards
Hays Travel Northfield
Excellent customer service
The customer service I received was excellent very friendly and professional I shall be booking with them again and will recommend to family and friends
29 July 2026
Reply from Hays Travel - Northfield
Margaret,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service excellent and professional. We look forward to assisting you, your family, and friends again soon!
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Thank you Robert, it was my genuine pleasure to have helped book your cruise, I look forward to helping with more holidays in future.
Thank you for leaving such a positive review, I appreciate you taking the time.
Kind Regards
Brandon
Usual prompt efficient service
Usual prompt efficient service, providing us with what we were looking for.
28 July 2026
Reply from Hays Travel - Northfield
Thank you Mr Kennedy, for taking the time to leave us such a kind review, we much appreciate the feedback and look forward to serving you again soon.
Kind Regards
Hays Travel Northfield
Yet again the lovely staff at Hays…
Yet again the lovely staff at Hays Northfield have come up trumps in finding us a holiday
27 July 2026
Reply from Hays Travel - Northfield
Edward,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to find you a fantastic holiday once again. It is our pleasure to help you.
Kind Regards
Hays Travel Northfield
Staff very friendly always looking for…
Staff very friendly always looking for the best deals with which you are looking for. Answer any questions you might have if they dont know they will find out for you. Nothing is to much trouble and no questions are silly questions. I would like to say the cruise guru from your northfield branch Trenaye is absolutely brilliant and she deserves recognition for the help she provides
19 July 2026
Reply from Hays Travel - Northfield
Karen,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team was able to assist you so well. We truly appreciate your kind words about the cruise guru at our Northfield branch.
Kind Regards
Hays Travel Northfield
Reply from Hays Travel - Northfield
Carol,
Thank you for your wonderful feedback! We are so pleased to hear that you were satisfied with your booking experience. We appreciate you choosing to book with us. It was my pleasure to help book your holiday.
Kind Regards
Brandon
Hays Travel Northfield
Fantastic Customer Service
I have booked my fifth holiday with Hays Travel Agent in Northfield. Lisa and the rest of staff from Hays Travel Agent always provide excellent customer service, they are polite, friendly, helpful, welcoming and always go over and beyond to make my holiday special.
25 July 2026
Reply from Hays Travel - Northfield
Michael,
Thank you for your wonderful review! We are so pleased to hear that our team consistently provides excellent customer service and goes above and beyond to make your holidays special. We truly appreciate your loyalty and kind words.
Kind Regards
Hays Travel Northfield
Very helpful.
25 July 2026
Reply from Hays Travel - Northfield
Karen
Thank you for leaving a 5 star review. We appreciate you taking the time and are glad to see you got a lovely holiday booked with us. We look forward to helping with more holidays in future.
Many thanks
Hays Travel Northfield
INFORMATIVE,HELPFUL
INFORMATIVE,HELPFUL, FRIENDLY STAFF, COVERING ALL ASPECTS OF MY NEEDS FOR A BREAK AWAY
23 July 2026
Reply from Hays Travel - Northfield
Anita,
Thank you for your wonderful feedback! We are so pleased to hear that our staff made your visit to our store so easy and enjoyable.
Kind Regards
Hays Travel Northfield
Lisa was so helpful,she had so much…
Lisa was so helpful,she had so much useful information she explained everythimg so well,told us all about vacines we would need she made the whole process easy and enjoyable
23 July 2026
Reply from Hays Travel - Northfield
Anne
Thank you so much for your wonderful feedback! We are so pleased to hear that our team member was able to make your booking process stress-free. We appreciate your kind words!
Kind Regards
Hays Travel Northfield
I was greeted by Harry
I was greeted by Harry, who had a welcoming smile, and shown genuine interest in my enquiry. I experienced a very positive feeling that booking my holiday was the most important thing Harry has to do on that day and at that time.
22 July 2026
Reply from Hays Travel - Northfield
Dawn,
Thank you so much for lovely feedback! We are so pleased to hear that our colleague provided such excellent service and made you feel so valued. We appreciate your kind words.
Kind Regards
Hays Travel Northfield
Emma is absolutely amazing
Emma is absolutely amazing. Nothing is ever too much trouble. She is the best and her customer service is exceptional. An absolute credit to Hays Travel.
20 July 2026
Reply from Hays Travel - Northfield
Jade,
Thank you so much for your positive feedback! We are absolutely delighted to hear about the high quality service you received. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
We had loads of information passed on…
We had loads of information passed on to us about the holiday we were about to book very helpful in booking a decent cabin for us and telling us how easy doing a p&o cruise is
21 July 2026
Reply from Hays Travel - Northfield
Stephen,
Thank you for your wonderful feedback! We are so pleased to hear that you received helpful information about your holiday and found the booking process easy. We appreciate your kind words!
Kind Regards
Hays Travel Northfield
Great customer service
Hays are our "go to" travel agents. Always friendly and helpful.
19 July 2026
Reply from Hays Travel - Northfield
Anonymous,
Thank you so much for your wonderful review! We are delighted to hear that you consistently find our team friendly and helpful, and we truly appreciate you making us your go-to travel agents.
Kind Regards
Hays Travel Northfield
All staff are very nice and helpfull.
19 July 2026
Reply from Hays Travel - Northfield
Ann Keane,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our team was so nice and helpful during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
Always lovely helpful and polite and…
Always lovely helpful and polite and find me a holiday
12 July 2026
Reply from Hays Travel - Northfield
Sonia,
Thank you for your wonderful feedback! We are so pleased to hear that you always find our team helpful and polite, and that we can assist you in finding your perfect holiday.
Kind Regards
Hays Travel Northfield
Good old fashioned service
Very easy and enjoyable and got everything sorted and booked that I wanted. Have booked many holidays and always a satisfactory outcome. Also the travel consultant wes very professional and knowledgeable
18 July 2026
Reply from Hays Travel - Northfield
Keith
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was easy and enjoyable, and that you always have a satisfactory outcome. We appreciate your kind words about our professional and knowledgeable travel consultant.
Kind Regards
Hays Travel Northfield
Couldn’t fault the service given by…
Couldn’t fault the service given by Jess, and the friendly, but positive input from her colleagues. Job well done
18 July 2026
Reply from Hays Travel - Northfield
Sandra
Thank you so much for your wonderful feedback! We are so glad to hear that you had such a positive experience with our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Northfield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.