Heather the manager at The Old Swan Branch in Liverpool was lovely. She was very patient and knowledgeable and was determined to find just what we were looking for. She found us a last minute 10 nigh... See more
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I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
Company replied
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
Company replied
From when I walked in the door the staff were very friendly and the lady who helped me book my holiday made me feel at ease , explained everything and was such a pleasant lady I walked out laughing... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1k reviews
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All the staff are so helpful.
20 May 2026
Reply from Hays Travel - Old Swan
thanks Joe for booking with us again, i'm sure you will have a lovely time in salou
Heather x
Great service from Lewis at the Old…
Great service from Lewis at the Old Swan branch, very friendly and knowledgeable sorted my flight details out excellent from all the staff.
19 May 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
Everything was excellent and perfect…
Everything was excellent and perfect Lewis was great looking in lots of holidays on the time which we would like to travel, morning or afternoon and not a night one it's a nightmare at that time because of my illness, thanks for everything truely amazing.
17 May 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
Reply from Hays Travel - Old Swan
Thank you so much for your kind words Sandra see you both soon. Michelle
Lewis very helpful and knows what he's…
Lewis very helpful and knows what he's talking about
9 May 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
Professional, patient, and friendly.
We had the pleasure of dealing with a gentleman named Lewis. We feel booking through Hays travel gives us that sense of security and and comfort should anything go wrong..we've used 'Hays' previously so felt comfortable and happy to use them again. Always better to use a reputable company. And the staff are really friendly and professional..
15 May 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
THE SERVICE I RECEIVED FROM KATE.
THE ATTENTION AND SERVICE I RECEIVED FROM KATE WAS EXCELLENT.
14 May 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and I hope you have a lovely holiday! - Kate
Reply from Hays Travel - Old Swan
Thank you so much for your kind words and enjoy your birthday, hope you and Maxine have an amazing time. See you soon Michelle
Patient staff
Lewis was so patient with me. He found us the right cruise for us and made the booking process seem easy.
8 May 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
We use hayes travel when we book our…
We use hayes travel when we book our holidays the staff are always helpful patient and knowledgeable .we use our local one in Old swan and saw Heather recently who booked some flights for us and recognised us and remembered our names that's what customer service is all about.
6 May 2026
Reply from Hays Travel - Old Swan
Hi Moira, always a please to see you both! we look forward to helping you book your holidays.
Heather x
Attention to detail makes all the difference
Even as a seasoned traveller, it’s good to get help from a professional. Heather listened carefully and suggested places, for our 4 day beach break, we hadn’t previously considered. Her personal insight and attention to detail is exceptional and we came away with a great deal.
6 May 2026
Reply from Hays Travel - Old Swan
Thank you Karen, it was a pleasure to help you arrange your break away - I'm sure you and your friend will have a lovely time - and be on the beach before as soon as you arrive x Heather x
The young girl was very attentive and…
The young girl was very attentive and found everything we needed.
26 April 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking with me! - Kate
Friendly and helpful staff
Friendly and helpful staff , sorted everything out for me and printed my documents.
5 May 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
Great people very professional and…
Great people very professional and friendly service couldn't have asked for more
5 May 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
Assistant was really nice & help us…
Assistant was really nice & help us with the holiday we chose, being very professional & explaining all we wanted to know. Only downside was there was only2 staff on & had a long wait… but all in all very pleased.
5 May 2026
Reply from Hays Travel - Old Swan
Thank you Madeleine, Im sure you will have a lovely time in Fuengirola, Sorry about your wait - but thank you for being patient with us Bank holiday Monday, can never quite judge how busy we will be! x
I have booked holiday's with Hays…
I have booked holiday's with Hays travel for the past couple of years.
Easy to book with competent people.
All the staff at Old Swan Liverpool have been friendly and knowlegable.
3 May 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, see you soon. Michelle
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking - Lewis
Great deal
Great deal. Very helpful staff. Was very quick sorting me the best deal. Definitely would come back.
2 May 2026
Reply from Hays Travel - Old Swan
Thank you so much for booking and for your lovely review! - Kate
Michelle was amazing
Michelle was amazing. Lisitened to everything i wanted, found me the best deals & price matached.
Michelle is very knowledgeable on areas & places. She is friendly and has brillaint customer service.
1 May 2026
Reply from Hays Travel - Old Swan
Thank you so much for your kind words, see you soon. Michelle
Have used hays travel many times
Have used hays travel many times
Always got good service.
29 April 2026
Reply from Hays Travel - Old Swan
Thank you for your lovely review and for booking again! - Kate
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