Heather the manager at The Old Swan Branch in Liverpool was lovely. She was very patient and knowledgeable and was determined to find just what we were looking for. She found us a last minute 10 nigh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... See more
Company replied
From when I walked in the door the staff were very friendly and the lady who helped me book my holiday made me feel at ease , explained everything and was such a pleasant lady I walked out laughing... See more
Company replied
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
533 Prescot Road, L13 5UR, old swan, United Kingdom
- 01514386601
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly & helpful staff.
Very friendly & helpful staff.
This is the second holiday I have booked at this location & would definately recommend them
23 April 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Staff helpful nice bright store
15 April 2026
Reply from Hays Travel - Old Swan
Thanks For you lovely comments .
Elaine
The company does well because it’s so…
The company does well because it’s so friendly and puts you at ease when you walk
In the store. We have booked quite a few happy holidays with you and enjoyed everyone always been satisfied choice
10 April 2026
Reply from Hays Travel - Old Swan
Thanks for your lovely comments Veronica
Elaine
Reply from Hays Travel - Old Swan
Thank you for your kind comments always a pleasure to see you both
Elaine
Fantastic love Lewis
16 April 2026
Reply from Hays Travel - Old Swan
Thank you for booking with Hays travel, i'm sure you will all have a fabulous time on your cruise.
Heather x
Heather the travel advisor was very…
Heather the travel advisor was very helpful and did everything to make our experience in booking a holiday hassle free
8 April 2026
Reply from Hays Travel - Old Swan
I was my pleasure to book your holiday, i'm sure you will have a lovely time! Heather x
Heather made our booking easy and she…
Heather made our booking easy and she gave us all the information we needed all delivered with a lovely sunny smile she took her time even though we arrived late she never rushed through anything it was a pleasure to deal with her
5 April 2026
Reply from Hays Travel - Old Swan
Thank you for booking your holiday with Hays Old Swan, it was a pleasure to help you, i'm sure you and your sister will have a fabulous time.
Heather x
Reply from Hays Travel - Old Swan
Thank you for your kind comment
Excellent service
Spoke to Michelle who gave me a quote. When I rang back Michelle was busy so Elaine brought all details up and completed booking. So easy. I have also booked holidays through Lewis again so professional and informative
3 April 2026
Reply from Hays Travel - Old Swan
thank you so much for your kind words, see you soon Michelle
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
We have always booked through Lewis at…
We have always booked through Lewis at OLd swan we just tell him what we want and he sorts it and every place he has suggested has been fabulous, all the girls in there are lovely and r happy to help and chat always friendly and don’t forget r little chap in the money exchange always happy and friendly
2 April 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
The Staff at Hays Travel were friendly…
The Staff at Hays Travel were friendly and helpful. they were able to find me the perfect holiday i wanted with great Hotel, Location and good flights. My experience with Hays Travel was good. would recommend them
1 April 2026
Reply from Hays Travel - Old Swan
Thank you for choosing to book your holiday with Hays Travel old swan, I'm sure you will have a lovely time with your sister and friend.
Heather x
100per cent in booking us a perfect…
100per cent in booking us a perfect holiday just what we wanted
31 March 2026
Reply from Hays Travel - Old Swan
Thank you for your kind comments
Heather really looked after me she is…
Heather really looked after me she is great explains every think
Thank you
31 March 2026
Reply from Hays Travel - Old Swan
Thank you for booking with us again, you will have a fabulous time in Sri Lanka
Heather x
Heather who helped me book my holiday
Heather who helped me book my holiday, was knowledgeable and efficient, understood what I wanted. Did not try to sell me something I did not want .
30 March 2026
Reply from Hays Travel - Old Swan
Thank you for your review, I am sure you will have a lovely holiday.
Heather x
I always go to Old Swan Hays and see…
I always go to Old Swan Hays and see the same person Luis as he is always very helpful in giving me the best advice for my holiday destination. Also Paul who dealt with my currency was helpful to.Both guy's are great at what they do. I would not book my holiday anywhere else.
29 March 2026
Reply from Hays Travel - Old Swan
Thanks for the lovely comment it was a pleasure booking your holiday am sure you will enjoy it -Lewis
Reply from Hays Travel - Old Swan
Thank you so much for booking and your lovely review! - Kate
Booking with Hays travel
Heather was very helpful gave me the best opportunity for my holiday taking her time to go through all the different dates to help find us the best price. Putting preference for the holiday. I would definitely recommend Hay travel and Heather. Will definitely be booking again
21 March 2026
Reply from Hays Travel - Old Swan
Thank you for the review, I'm sure you'll have a lovely holiday and enjoy the wedding! Heather
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.