Victoria was an absolute pleasure to deal with from start to finish. She was friendly, welcoming, and incredibly knowledgeable about Disneyland Paris. She took the time to understand our budget and w... See more
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See what reviewers are saying
As always, never have any doubt about Hays, staff are always so helpful and very professional. Cannot praise our Kevin enough, we have a great relationship and never fail to have a sparkling v... See more
Company replied
Always book holidays via telephone call. Calls are promptly returned. Staff are knowledgeable, professional and helpful. Thank you to Jenny Taylor who is an amazing person. A credit to Hays. She provi... See more
Company replied
We have been using HAYS Travel for a number of years.we have found Steph and the Girls at Oldbury have always been very helpful in finding the Holidays what we want.Nothing is to much Trouble for them... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit B Oldbury Green Retail Park, B69 3DD, Oldbury, United Kingdom
- 01213146276
5.0
Excellent
2k reviews
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Jenny was truly excellent
Jenny was truly excellent! She had done research for us and made the booking very easy
In addition there is a bright friendly atmosphere throughout the whole office
8 July 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your fantastic feedback. I really appreciate it and so glad I could help. Please let me know whenever I can help you again. Speak soon and take care - Jenny x
Fabulous advisor
Fabulous advisor, very easy to chat with and informative, felt very relaxed with him
2 July 2026
Reply from Hays Travel - Oldbury
Hiya Irina. It was lovely to meet you and thank you for booking with us. I'm so glad I could help you and thank you for your fantastic feedback. Really appreciate it. Whenever I can help again please let me know. I hope you're all excited? - Kev x
Kevin was very helpful and…
Kevin was very helpful and knowledgeable about the holiday and made booking easy I was also very pleased that Hays price match with online so we did not feel we were being overcharged
9 July 2026
Reply from Hays Travel - Oldbury
Hiya Carol. Thank you for so much for your amazing feedback. I really appreciate it and thank you for taking the time to leave it for me. Whenever I can help again please let me know. I hope you're both excited? - Kev x
Chantelle was so helpful and patient…
Chantelle was so helpful and patient with my friend and myself booki g our first cruise x
9 July 2026
Reply from Hays Travel - Oldbury
Hiya. It was my pleasure to help and I'm so glad you're happy. Thank you for your amazing feedback. I really appreciate it. Please let me know whenever I can help you again. Take care - Chantelle x
Chantelle greeted Excellent service!us in a very pleasant…
Chantelle greeted us in a very pleasant manner and was very informative. She was so good that we actually booked our holiday with her. The first time in ten years and lots of holidays that we’ve used a travel agency!!
9 July 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your amazing feedback. I really appreciate it and you've really made my day. Please let me know when I can help you again. I hope you're excited? - Chantelle x
Absolutely fantastic service
We went into Hayes not quite knowing where we wanted to go for a a celebration holiday. We spoke with Summer who patiently went through what we liked and disliked, the kind of things we might want to do, what kind of package we were looking for, how far away we wanted to go etc. She gave us a few options to consider which led to us booking. There was no pressure, the service impeccable, all the staff were really friendly and the whole ambiance was really relaxing. This was the first time we have booked with Hayes and it certainly won't be the last
30 June 2026
Reply from Hays Travel - Oldbury
Hiya. It was so lovely to meet you and I'm so glad I could help you celebrate. I really hope you're looking forward it? I'm excited for you. Thank you so much for your fantastic feedback. I really appreciate it and it means so much. Please don't hesitate to let me know when I can help you again. Take care - Summer x
Reply from Hays Travel - Oldbury
Hiya lovely. Thank you for your lovely feedback and for taking the time to leave it. Really appreciate it and when I can help you again please don't hesitate to let me know. Take care, lovely - Charli x
Once again can not fault the…
Once again can not fault the friendliness, professionalism & patience of the Hays Oldbury staff. Helen found us exactly what we were looking for.
5 July 2026
Reply from Hays Travel - Oldbury
Hiya. It was lovely to see you again and thank you for booking. Glad I could help and thank you for your amazing feedback. I really appreciate it. When I can help you again please let me know. Take care - Helen x
Amazing offers staff very helpful will…
Amazing offers staff very helpful will book with them again
27 June 2026
Reply from Hays Travel - Oldbury
Thank you, sweet for your lovely feedback. Appreciate it. Please let me know when I can help you again. Take care - Victoria x
The staff were really helpful in…
The staff were really helpful in sorting out what we wanted and getting us the best deal. Kevin and Helen really sorted things out out for us, and they always check if everything is ok.
26 June 2026
Reply from Hays Travel - Oldbury
Hiya Lesley. It was lovely to meet you and your sister and I hope you're all excited? Thank you for your amazing feedback - we really appreciate it and we're so glad we could help. Whenever we can help again please don't hesitate to give us a shout. Speak soon - Helen and Kev x x
Chantelle was very friendly
Chantelle was very friendly, efficient and knowledgeable when dealing with our booking inquiry. Nothing was too much trouble and we felt that we had been treated admirably.
1 July 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your fantastic feedback. I really appreciate it and you've really made my day. Whenever I can help you again please let me know - Chantelle x
⁹great service helpful people
30 June 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you for your lovely feedback. I really appreciate it and I'm glad I could help. When I can help again please don't hesitate to let me know. Take care - Summer x
Maria was really friendly and knowledegable
Maria was really friendly , knowledgeable and helped us to navigate our booking process.
28 June 2026
Reply from Hays Travel - Oldbury
Hiya. Lovely to speak to you when you came in and thank you for your lovely feedback. I really appreciate it. When I can help again please let me know - Maria x
Kerry
I actually live closer to hays travel but I go to Oldbury because the staff are friendly and helpful and this holiday I booked they wS very helpful and answered any questions I
28 June 2026
Reply from Hays Travel - Oldbury
Hiya. Thank you so much for your lovely feedback. I really appreciate you taking the time to leave it. I'm so glad I could help and when I can help you again please don't hesitate to let me know. Take care - Jenny x
First time booking a cruise…
First time booking a cruise so was not completely sure what I wanted or how it worked but Kevin was brilliant. He took time (3 hrs) to show us various options, make comparisons and finally book it. I’ve never used a travel agent before - always sorted myself - but I would definitely use Hays again.
21 June 2026
Reply from Hays Travel - Oldbury
Hiya Deb and Clare. It was lovely to meet you both and I had so much fun helping you find a cruise. Thank you for your amazing feedback. You've really made my day. When I can help you again please don't hesitate to let me know. I hope you're excited - Kev x
Cruise booking
The agent Maria was so so helpful and very pleasant.
All paperwork at the moment printed out for us and the rest will be closer to our departure date
Everything made very clear and understanding
28 June 2026
Reply from Hays Travel - Oldbury
Thank you for your amazing feedback. I really appreciate it. It's my pleasure to help you and when I can help again please give me a shout. Take care - Maria x
Price match for Emirates Holiday
Phoned to do a price check for Emirates holiday, gave us a quote phoned and spoke to Summer at Oldbury branch had everything booked and confirmed within minutes. She managed to save us some money and matched everything we were getting on original quote . Extremely happy with service we received.
26 June 2026
Reply from Hays Travel - Oldbury
Thank you so much, Christine for your fantastic feedback. I really appreciate it and I'm so glad I could help you. When I can help again please don't hesitate to let me know. Take care - Summer x
We was looked after by Kevin he was so…
We was looked after by Kevin he was so helpful and didn’t rush us at all he was very patient with us as at the time had no idea where to go but as I said he was very helpful and help us make a choice of holiday we wanted
16 June 2026
Reply from Hays Travel - Oldbury
Hiya ladies. It was lovely to speak to you and thank you for booking with me. Thank you for your wonderful feedback - I really appreciate it. I'm really glad I could help and when I can help you again please don't hesitate to let me know. Take care and I hope you're looking forwards to your holiday? Kev x
Great service once again from Maria at…
Great service once again from Maria at Oldbury branch, one of the most reliable and competent travel agents out there. Heaps of knowledge and experience. Thank Maria xxx
24 June 2026
Reply from Hays Travel - Oldbury
Hiya Val. Lovely to catch up with you and thank you for booking again with me. Thank you for your amazing feedback . I really appreciate it and you've made my day. Please let me know when I can help again. Take care - Maria x
Helen was very helpful with booking our…
Helen was very helpful with booking our holiday very friendly as all the staff have been as we have booked a couple of holidays this year
24 June 2026
Reply from Hays Travel - Oldbury
Thank you for your amazing feedback. I really appreciate it and so glad I could help. When I can help again please don't hesitate to let me know. Speak soon - Helen x
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