Luke at Oldham branch looked after myself & my fellow traveller again he is such a lovely person. He is polite,patient, everything we as customers want you must count yourselves very lucky to have hi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Regular visitor to Hays as they are my chosen travel company to book my holidays. Always friendly, always on the ball searching with patience till they find you just what you wanted. Less stress... See more
Company replied
Milly you’re rep, was excellent,she spent time With us ,going through various options,to meet Our requirements, very patient,and professional. She was very knowledgeable,and gave us great recomme... See more
Company replied
As always, Luke your staff @ Oldham branch deliver his expertise once again to find and book us our holiday efficiently. Well done and credit to Luke. Keep it up. Regards Mrs Imelda Miller Retur... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36B Spindles Shopping Centre, George Street, OL1 1HE, Oldham, United Kingdom
- 0161 6605597
4.9
Excellent
975 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke was very informative and couldn’t…
Luke was very informative and couldn’t do enough to ensure our visit was productive
26 May 2026
Reply from Hays Travel - Oldham
Christine ,
We are so glad to hear our team made your visit productive. Thank you for your kind words!
Kind Regards
Hays Travel
Ruby was very helpful and patient with…
Ruby was very helpful and patient with me , found exactly what I was looking for
24 May 2026
Reply from Hays Travel - Oldham
We are so pleased we could help you find exactly what you were looking for. Thank you!
Kind Regards
Hays Travel Oldham
Staff lovely and pleasant and helpful
22 May 2026
Reply from Hays Travel - Oldham
We appreciate your kind words about our team.
Kind Regards
Hays Travel Oldham
Luke was very helpful and managed to…
Luke was very helpful and managed to find a holiday we were really happy with
18 May 2026
Reply from Hays Travel - Oldham
Jan, We are delighted to hear you found a holiday you love. Thank you for your kind words!
Kind Regards
Hays Travel Oldham
Best people to deal with by far.
As soon as we walked through the door at Hays travel in Oldham, We were met with smiles and very friendly faces giving us a welcome feeling. We decided to book a holiday to Turkey and a hotel that we actually wanted (Fortuna Beach hotel). Caitlin, Luke, Kelly and Lisa were the staff at the branch and they all played a part in helping to find the right holiday, We can't explain how happy we are with the quality of service at this place,It was worth travelling from Burnley to here...Thank You Ever So Much.
18 May 2026
Reply from Hays Travel - Oldham
Thank you for sharing your wonderful feedback. We are so pleased to hear about your positive experience with our team and the welcoming atmosphere in our office. We truly appreciate you traveling to visit us.
Kind Regards
Hays Travel Oldham
Reply from Hays Travel - Oldham
We are so pleased we could assist with your holiday needs. Thank you for your kind words.
Kind Regards
Hays Travel Oldham
Luke was absolutley brilliant
Luke was absolutley brilliant. He followed what i wanted and found the perfect cruise for me. Booking process was easy. Service is second to none. The staff at Oldham branch are in the words of Craig Revel Horwood Fab u Lous.
16 May 2026
Reply from Hays Travel - Oldham
We are so pleased to hear you had such a wonderful experience with us. Thank you for your kind words and positive feedback!
Kind Regards
Hays Travel Oldham
Reply from Hays Travel - Oldham
We are so glad you enjoyed your experience. We appreciate your kind words.
Kind Regards
Hays Travel Oldham
Your staff went above and beyond in…
Your staff went above and beyond in booking our cruise. Thank you Kelly and your colleague for your help.
11 May 2026
Reply from Hays Travel - Oldham
Mrs Anne Grimwood,
We appreciate you taking the time to leave us this fantastic review. We're so pleased to hear that our team were helpful in booking your cruise.
Kind Regards
Hays Travel Oldham
Ship ahoy.
Very friendly, helpful staff. Didn't feel rushed or pressured. Lisa answered all my questions and went that extra mile to get me the cabin i needed. I would highly recommend using Hays Travel.
2 May 2026
Reply from Hays Travel - Oldham
Hi Stephanie,
Thank you for your kind comments. I will pass these onto Lisa
Milly
Excellent knowlegable service from a…
Excellent knowlegable service from a helpful employee.
9 May 2026
Reply from Hays Travel - Oldham
Geoffrey Allen,
We appreciate you taking the time to share your positive experience. We're so glad our employee was helpful and knowledgeable!
Kind Regards
Hays Travel Oldham
Fantastic service great help with my…
Fantastic service great help with my booking.
Very good team and all knowledgeable.
Would not Essitate to go back again and again.
Which i have done 5🌟🌟🌟🌟🌟+.
Thank you for giving us great memories.
23 April 2026
Reply from Hays Travel - Oldham
Hi, Thank you for your kind words. I will pass this onto Lisa.
Kind regards,
Milly
Reply from Hays Travel - Oldham
Thank you for your kind review - Luke
Very patient when dealing with old…
Very patient when dealing with old people,pleasant and helpful.
6 May 2026
Reply from Hays Travel - Oldham
We appreciate your kind words. We're happy our team is patient, pleasant, and helpful to everyone. Thank you.
Kind Regards
Hays Travel Oldham
Reply from Hays Travel - Oldham
We appreciate your recommendation and are so glad that you found our service friendly and helpful.
Kind Regards
Hays Travel Oldham
Luke was very helpful
Luke was very helpful, knowledgeable and the speed of booking very efficient
5 May 2026
Reply from Hays Travel - Oldham
We appreciate your feedback! We're so glad to hear that our efficient booking process and assistance were helpful and informative for you.
Kind Regards
Hays Travel Oldham
The girl was very helpful we had thing…
The girl was very helpful we had thing all done within a very short time
3 May 2026
Reply from Hays Travel - Oldham
Mrs Obrien,
We are so happy we could assist you and complete everything quickly. Thanks for your great feedback, we appreciate it!
Kind Regards
Hays Travel Oldham
Reply from Hays Travel - Oldham
John,
We appreciate you sharing your positive experience and we will be sure to pass it on to Kelly.
Kind Regards
Hays Travel Oldham
Excellent, patient service
Excellent, patient service whereby all our questions were answered and sales consultant tried every possible travel combination to ensure we had best value for money outcome
29 April 2026
Reply from Hays Travel - Oldham
Hi Larry,
Thank you for your lovely comments, I will be sure to pass these over to Kelly.
Thanks,
Caitlin
Very helpful on every way so helpful in…
Very helpful on every way so helpful in progress of booking the holiday.friendly staff , couldn't ask anything more .
28 April 2026
Reply from Hays Travel - Oldham
Hi Sean,
Thank you for your lovely comments, I will be sure to pass these over to Luke.
Thanks,
Caitlin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.