We booked over the phone with Sienna at ormskirk, as usual with whoever we speak to at ormskirk the service was friendly and helpful, we had a query Sienna said she would get in touch with jet2 to ge... See more
Company replied
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Book in the shop saved all the hassle of printing documents... We simply went to the shop and told them what we wanted from a holiday and they did all the searching for us. Very friendly, knowledge... See more
Company replied
Sienna in the Ormskirk branch, was very keen to help and go over and above, when things got a bit difficult to secure our 2028 booking with Cunard. Success happened after much effort! Very well done S... See more
Company replied
We went into Hays to book a last minute break to The Canaries. We haven’t holidayed abroad for more than a decade so weren’t sure exactly where to go or what to expect. Erica and the team made it a st... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Burscough Street, L39 2EG, Ormskirk, United Kingdom
- 01695 768633
4.9
Excellent
574 reviews
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Abby was so helpful
Abby was so helpful, insecure our cruise as it was in very high demand.
Very knowledgeable and answered all of my queries. This is the third cruise I have booked with Hays Travel and they are always very professional and helpful.
21 May 2026
Reply from Hays Travel - Ormskirk
Many thanks for your lovely review :-)
Reply from Hays Travel - Ormskirk
Thank you for your lovely feedback!
We had a rough idea where we wanted…
We had a rough idea where we wanted to go for a short break so had a head start but selina was helpful
16 May 2026
Reply from Hays Travel - Ormskirk
customer,
We're so glad we could assist with your short break plans. We appreciate your kind words about our helpfulness!
Kind Regards
Hays Travel Hastings
Excellent serviceTime taken to assess what we required
Time taken to assess what we required. Booking arranged professionally and with a welcoming manner
12 May 2026
Reply from Hays Travel - Ormskirk
Raymond,
We appreciate you sharing your positive experience! We are so happy we could professionally arrange your booking in a welcoming manner.
Kind Regards
Hays Travel Ormskirk
Reply from Hays Travel - Ormskirk
Thank You for your lovely feedback!
Reply from Hays Travel - Ormskirk
Nigel Wilson,
We appreciate you taking the time to share your experience. We are so glad that you found our team member to be helpful and clear.
Kind Regards
Hays Travel Ormskirk
Stress free and lovely staff.
3 May 2026
Reply from Hays Travel - Ormskirk
Thank you so much for your review. We hope you have a fantastic holiday!
As ever best travel agents!
Took their time to help and advise on where to stay and flights. Found a lovely place to be, just like the last two holidays they helped me sort
29 April 2026
Reply from Hays Travel - Ormskirk
Thank you so much for your lovely feedback!
Ormskirk branch
Local office. Very professional. Always ready to help. Plesent and clean shop.
30 April 2026
Reply from Hays Travel - Ormskirk
Thank You for your lovely feedback!
Reply from Hays Travel - Ormskirk
Thank You so much for your lovely feedback!
Abbie at the Ormskirk branch was very…
Abbie at the Ormskirk branch was very helpful in finding us a last minute holiday. It was so easy and stress free as Abbie organised everything including our flight tickets. Would definitely book again through Hays after this positive experience
21 April 2026
Reply from Hays Travel - Ormskirk
We're happy to hear that we provided such a positive experience and that you found our assistance helpful. Thank you for booking your holiday with us; we appreciate your feedback!
Kind Regards
Hays Travel Ormskirk
The staff member was very helpful and professional
The staff member was most helpful, took time to assess our requirements. Pleasant to deal with and most informative. Other staff members gave support during the meeting. We will use this shop again.
22 April 2026
Reply from Hays Travel - Ormskirk
Thank you so much for your lovely feedback, we look forward to seeing you soon.
Eva was very friendly and helpful as…
Eva was very friendly and helpful as have all of the staff I have dealt with
18 April 2026
Reply from Hays Travel - Ormskirk
Thank you so much for your lovely review.
The Hays Travel Ormskirk 10 out of 10 for service.person who booked our holiday…
The person who booked our holiday understood what we needed and was so helpful.😊👍
17 April 2026
Reply from Hays Travel - Ormskirk
Thank you so much for your lovely review.
Respect for Hays and their survival.
9 April 2026
Reply from Hays Travel - Ormskirk
Many thanks for your review.
Reply from Hays Travel - Ormskirk
Mr Coleman,
We appreciate your positive feedback; we are so happy Sienna provided such helpful assistance. Thank you for sharing your experience with us.
Kind regards
Hays Travel Hastings
Reply from Hays Travel - Ormskirk
Thank you for your lovely feedback!
Staff at the Ormskirk branch really…
Staff at the Ormskirk branch really helpful and sorted our trip back to the same hotel we did a couple of years ago in Fuerteventura.
2 April 2026
Reply from Hays Travel - Ormskirk
Thank you for your lovely feedback!
Lovely assistant called Erika ,really…
Lovely assistant called Erika ,really helpful and Abby was so helpful aswell , I booked 2 holidays with them ,will book again as I felt so at ease .
5 April 2026
Reply from Hays Travel - Ormskirk
Thank you so much for your lovely feedback!
The representative was excellent
The representative was excellent.
She was the best I have ever spoke to.
Was efficient and polite.
Ten out of ten.
3 April 2026
Reply from Hays Travel - Ormskirk
Mrs Susan
We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that you had such a positive experience with our team.
Kind regards
Hays Travel
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