Hays travel is the lighthouse in the sky of travel agents. Very well informed and helpful. Have been booking with them for many years and had superb holiday booking experiences. with a great sense o... See more
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I book my holidays on repeat with Hays Travel-Oswestry. The whole team are super friendly, efficient and a pleasure to deal with. I trust them to find exactly what I’m looking for. Gary and Cathy help... See more
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Two visits to Hays Oswestry were again in order to book & then pay the balance off in their new shop ,just across the road from the old place, & very nice it is too! as usual the whole team were brill... See more
Company replied
Elis was patient with our requests for information and changing parameters. He carefully explained options and provided some useful experiences he had had to help us with our choice . A good price,... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Cross Street, SY11 2NG, Oswestry, United Kingdom
- 01691 655654
5.0
Excellent
976 reviews
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Friendly welcoming staff
Friendly,welcoming staff, matching best prices available ,great customer care making booking stress free.
13 January 2026
Reply from Hays Travel - Oswestry
Hello,
We appreciate your kind words! We're so happy to hear that our team made your booking experience stress-free with great prices and friendly service.
See you soon
Gary
Understanding that not everyone is tech…
Understanding that not everyone is tech savvy.
It helps to know they can help us to have a good holiday experience without spending hours trying to sort it for ourselves.
Good understanding of what we can afford and what will suit us best
11 January 2026
Reply from Hays Travel - Oswestry
Hi There,
Thank you for this great feedback and for booking your holiday with us :-)
We are always here to help.
Many Thanks
Elis
Pleasant reception
Pleasant reception, knowledgeable handling of the requirements and very satisfying, reassuring feeling. Beats using ebooking hands down!
15 January 2026
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback and for booking your holiday with us. We are always here to help.
Many Thanks
Elis
Stress Free Travel Booking
Claire is a lovely helpful and extremely efficient travel agent at Hays Travel in Oswestry. Her wide knowledge of hotels and resorts and local amenities is very impressive. She was able to accommodate all of our requirements in record time and couldn’t have been more helpful. Wonderful!
16 January 2026
Reply from Hays Travel - Oswestry
Aww thank you so so much for your kind words that means so much. Thank you for being such lovely customers & for coming in to see me.
Always here to help you. Have a wonderful holiday. See you both soon.
Many Thanks
Claire
Fabulous
Friendly and welcoming team. Listened to what we wanted from our holiday .
Gave us lots options and Recommendations answer all our questions
Very happy customers.
7 January 2026
Reply from Hays Travel - Oswestry
We're so happy to hear that Lorna, Thank you for your kind words; we appreciate you choosing us to book your holiday.
HOLIDAY TO LAKE COMO Cannot fault the service we received…
Cannot fault the service we received from Hays Travel, Oswestry. It was not a simple booking as it involved two couples travelling and everyone's requirements had to be taken into account. Several members of the team were there to help us, all of whom were most helpful and courteous. We would not hesitate to recommend the Company to family and friends. The extra facilities such as insurance, currency and Hays Travel Cards are most useful and we are looking at taking these up also.
14 January 2026
Reply from Hays Travel - Oswestry
We appreciate you taking the time to share your experience with us. We're happy to hear that we provided helpful service and accommodating everyone's needs. Thanks so much for booking with us in Oswestry
Worth their weight in gold
Friendly, knowledgeable staff who are prepared to provide a personal service to me as a person and a customer
13 January 2026
Reply from Hays Travel - Oswestry
We appreciate you sharing your experience with us. We are so glad to hear that our staff provided you with such great, personalized service.
Thanks Gary
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback and for booking your holiday with us. We are always here to help.
Many Thanks
Elis
As always Gary spent time looking for…
As always Gary spent time looking for what we wanted and searching for best deals etc , can never fault the service in Hays Oswestry
10 January 2026
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback and for booking your holiday with us.
We are always here to help.
Many Thanks
Elis
Always deal with hays Oswestry
Always deal with hays Oswestry, they are a fantastic bunch always happy to help polite brilliant
4 January 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind review and booking with us again. We are always here to help you. See you all soon.
Many Thanks
Claire
Excellent service as always
We have booked a few holidays through hays oswestry, and every time the staff are wonderful.
We went I this time with no idea where we wanted to go but gary was full of ideas and spent loads if time with us to find us the best deal for our 2027 holiday .
10 January 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind review and booking with us. We are always here to help you. See you soon.
Many Thanks
Claire
our second time using Hays travel…
our second time using Hays travel Oswestry & the staff truly shone through with their helpfulness & ease of booking our next holiday. Thanks again
8 January 2026
Reply from Hays Travel - Oswestry
Thank you so much for your kind words, It was a pleasure helping you with your next holiday. we are always here on hand to help.
See you soon.
Many Thanks
Claire
Reply from Hays Travel - Oswestry
Hi
Thanks for the great feedback and for booking another holiday with us
See you soon
Gary
Efficient and Friendly
Staff were knowledgeable and helpful and sorted my purchase of a voucher straight away.
24 December 2025
Reply from Hays Travel - Oswestry
Hi There
Thank you for this great feedback.
We are always here to help.
Many Thanks
Elis
Reply from Hays Travel - Oswestry
Hi There
Thank you for your kind review.
We are always here to help.
Many Thanks
Elis
Reply from Hays Travel - Oswestry
Hi There
Thanks for this great feedback
See you soon
Gary
Reply from Hays Travel - Oswestry
Hi There
Thanks for the great feedback and for booking your holiday with us
Thanks
Gary
Nothing was to much trouble
Nothing was to much trouble. Great personal attention from Gary and the staff. Many thanks!
3 December 2025
Reply from Hays Travel - Oswestry
Hi There
Thank you for your kind review and for booking your holiday with us.
Many Thanks
Elis
Great service as always
2 December 2025
Reply from Hays Travel - Oswestry
Hi There
Thanks for the great feedback and for booking your holidays with us
See you soon
Gary
The booking was dealt with in an…
The booking was dealt with in an efficient and professional manner, all aspects were covered.
9 December 2025
Reply from Hays Travel - Oswestry
Hi Heather,
Thankyou for your kind review. I am sure you will have an amazing time in Croatia. Always happy to help. We look forward to helping you with your next holiday.
Thankyou,
Cathy.
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