Have just booked a holiday to Malaysia. Pickering branch's Caroline matched all requirements, hotels, flights (internal and long haul), and dates. And given a spread of dates, managed to get the chea... See more
Company replied
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See what reviewers are saying
Well after years of booking my jollies with Hays, I was was so nearly swayed to book with Spears travel Helmsley on this occasion. They kindly gifted me a free ballpoint pen. They nearly had me with... See more
Company replied
Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the... See more
Company replied
Call was quickly answered. Professional but friendly chap called Nick. Worked through my options without being pushy. Sale agreed and email quickly followed with all relevant confirmation documents... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
4.9
Excellent
807 reviews
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Best travel agent to book with!!!
Well yet again excellent service by nick when booking our holiday last week. Always a pleasure to book our holidays with hays travel such brilliant service always happy to help. Here’s looking forward to our next holiday to Alcudia in 2026!! Thanks again Nick.
4 October 2025
Reply from Hays Travel - Pickering
Thank you for your lovely comments
Nick
Friendly service at all times
Caroline in the ultra modern Pickering branch always gives such a friendly and helpful service!
2 October 2025
Unprompted review
Reply from Hays Travel - Pickering
Thank you for your kind review. Please you like our new office.
Kind Regards
Caroline
Excellent staff,know what there doing…
Excellent staff,know what there doing good staff
30 September 2025
Reply from Hays Travel - Pickering
Thank you for your kind comments and continually booking with us - Kieran
Exceptional customer service every time.
21 September 2025
Reply from Hays Travel - Pickering
Thank you for your kind comments
Nick
Very pleasant and helpful agent
Very pleasant and helpful agent. Everything was explained to us in detail, it was a pleasing experience.
27 September 2025
Reply from Hays Travel - Pickering
Thank you for your kind review.
Kind regards
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind review.
Kind regards
Kellie
A very good first contact and booking process
The agent was very pleasant and polite. She listened well and remembered key information relevant to my needs. She demonstrated good knowledge but didn't push a particular solution/holiday type until she had gathered more information. She was able to navigate hiccups in the system during the booking with competence and patience
20 September 2025
Reply from Hays Travel - Pickering
Thank you for your kind review.
Regards
Caroline
The staff are amazing at the Pickering…
The staff are amazing at the Pickering branch. Catherine was so patient with us and found us something within our budget. She also gave us some tips for our destination which we're sure will be useful.
20 August 2025
Reply from Hays Travel - Pickering
Thank you
Katherine
My booking for a holiday for two next…
My booking for a holiday for two next year was handled brilliantly,efficiently and politely couldn't fault it.
14 September 2025
Reply from Hays Travel - Pickering
Thank you for your kind review. Hope you enjoy Turkey again.
Kind regards
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind words
Nick
Reply from Hays Travel - Pickering
Thank you for your kind review! I hope you enjoy your UK Break! - Kieran
Reply from Hays Travel - Pickering
Thank you for your kind review. Hope you have a lovely holiday.
Kind Regards
Caroline
Fourth holiday this year booked with Hays travel
Kieran was absolutely delightful. He was extremely helpful and went above and beyond to help us
31 August 2025
Reply from Hays Travel - Pickering
Thank you for your kind review! Thank you for being so patient. I hope they have an amazing honeymoon in Japan! - Kieran
Staff were incredibly helpful.
29 August 2025
Reply from Hays Travel - Pickering
Thank you for your review. I hope you have an amazing cruise! - Kieran
Caroline dealt with me
Caroline dealt with me, this time. As with all the staff at Pickering I was greeted with a smile. Very helpful and able to book me the cruise I wanted within my price range.
19 August 2025
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy your cruise.
Kind Regards
Caroline
Excellent efficient friendly service
20 August 2025
Reply from Hays Travel - Pickering
Thank you for your kind review! I hope you have a wonderful time in Paris! - Kieran
Reply from Hays Travel - Pickering
Many thanks for your kind feedback
Kellie
Excellent
Excellent, friendly & knowledgeable staff. Always a pleasure to do business with Hayes travel at Pickering.
6 August 2025
Reply from Hays Travel - Pickering
Thank you for your kind words
Nick
Reply from Hays Travel - Pickering
Thank you Neil
Nick
Reply from Hays Travel - Pickering
Thank you for your Feedback
Kellie
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