Have just booked a holiday to Malaysia. Pickering branch's Caroline matched all requirements, hotels, flights (internal and long haul), and dates. And given a spread of dates, managed to get the chea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well after years of booking my jollies with Hays, I was was so nearly swayed to book with Spears travel Helmsley on this occasion. They kindly gifted me a free ballpoint pen. They nearly had me with... See more
Company replied
Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the... See more
Company replied
Call was quickly answered. Professional but friendly chap called Nick. Worked through my options without being pushy. Sale agreed and email quickly followed with all relevant confirmation documents... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
4.9
Excellent
806 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Pickering
Thank you for your kind review. What a great adventure to look forward too.
Kind Regards
Caroline
Hays Travel Pickering - A Class Act
Caroline at Hays Travel is always quick and effective at finding holiday options and along with the rest of the team provide a friendly and efficient service
7 March 2026
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us again. I hope you enjoy Palma.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thanks
Nick
Great service …. Highly recommend
Went to book a family holiday to Florida.
We have booked our holidays with Kellie over the years and as ever she gave a great service. She is friendly, helpful and and listens to what you need. Highly recommend.
28 February 2026
Reply from Hays Travel - Pickering
Thank you for the lovely review. It's always a pleasure to book your holidays. We appreciate you booking with us! Have a fantastic time in Florida.
Kind Regards
Kellie
The staff are always happy and helpful
5 March 2026
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us again.
Kind Regards
Caroline
Hays travel does it again
Used messenger to enquire about an holiday within a few minutes Kellie messaged to ask if it was ok to call me regarding my enquiry which she did and in half an hour from my initial message my holiday was sorted and booked
1 March 2026
Reply from Hays Travel - Pickering
Many thanks for your lovely review! It's always a pleasure to book your holidays. Enjoy Malta :)
Thank you
Kellie
Pickering branch
The manager at the Pickering branch, Nick Abbey was very helpful, knowledgeable and honest with his holiday suggestions and information, making sure we came away with a holiday suited to us. Despite what had been a very busy morning for him and no lunch he was very happy to take time with us and answer any questions we had, which were numerous.
The staff in the branch were all very friendly.
3 March 2026
Reply from Hays Travel - Pickering
Thank you for your lovely words
Nick
Really helpful knowledgeable staff who…
Really helpful knowledgeable staff who made the whole booking process easy .
1 March 2026
Reply from Hays Travel - Pickering
Thank you very much, I hope you have a great cruise.
Many thanks Katherine.
We have great faith in the team at Hays…
We have great faith in the team at Hays Travel in Pickering. So we wait until we visit the town to explore holiday options for the future. Once again the staff greeted us as friends and we were helped to choose our next holiday. Nothing is too much trouble and we are always pleased with the care and attention.
28 February 2026
Reply from Hays Travel - Pickering
Thank you David for your lovely comments
Nick
Good service great staff
Good service great staff.
We booked the holiday we wanted for April, no problems Nick was great he knows what we want and found the hotel that suits us.
Many thanks to all at Hayes travel Pickering.
26 February 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments
Nick
Reply from Hays Travel - Pickering
Thank you for your kind review Sarah! I hope you enjoy your trip! - Kieran
Reply from Hays Travel - Pickering
Thanks Sallie
Nick
Nick was friendly and professional
Nick was friendly and professional, he made the booking process very straightforward.
24 February 2026
Reply from Hays Travel - Pickering
Thank you Pam
Nick
Reply from Hays Travel - Pickering
Thank you Neil
Nick
Friendly
Friendly, helpful and professional service.
The team at pickering are all amazing, and make booking so very easy!
21 February 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments
Katherine
I can definitely recommend Hayes travel in Pickering
I’m very happy with my visit to Hayes travel in Pickering
Caroline was extremely helpful and patient I’m now confident about my flight booking to New Zealand op
19 February 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. Enjoy New Zealand.
Kind Regards
Caroline
The staff member at Pickering was…
The staff member at Pickering was extremely helpful and made the whole process of booking our holiday very easy
10 February 2026
Reply from Hays Travel - Pickering
Thank you for your kind words
Nick
We trust the branch manager
We trust the branch manager, Nick, and he gave us ample time
Nothing else really needs saying
14 February 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments
Nick
Caroline was truly professional and…
Caroline was truly professional and informative and delivered a holiday yet again within my budget and my preferred dates.Always a pleasure from this superb Pickering team.
17 February 2026
Reply from Hays Travel - Pickering
Thank you for your lovely review. A pleasure to book your holiday.
Kind Regards
Caroline
Caroline was professional
Caroline was professional, personable and so helpful. She was incredibly patient too!
14 February 2026
Reply from Hays Travel - Pickering
Thank You for your kind review. I hope you have a lovely holiday.
Kind Regards
Caroline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.