Well after years of booking my jollies with Hays, I was was so nearly swayed to book with Spears travel Helmsley on this occasion. They kindly gifted me a free ballpoint pen. They nearly had me with... See more
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See what reviewers are saying
Caroline the representative who helped us was knowledgeable and had looked into the options before we arrived. she helped us choose the best cabin for what we wanted and for our available budget. the... See more
Company replied
Call was quickly answered. Professional but friendly chap called Nick. Worked through my options without being pushy. Sale agreed and email quickly followed with all relevant confirmation documents... See more
Company replied
I always book through Caroline, i find her very nice to talk to and very helpful with information about the place you want to go
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
4.9
Excellent
804 reviews
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Reply from Hays Travel - Pickering
Thank you for your kind comments
Nick
The advisor listened to what I thought…
The advisor listened to what I thought I needed and then added some ideas of her own. I found her advice helpful and her approach professional and friendly.
14 January 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy your break.
Kind regards
Caroline
Worry free booking With Hays
We know when we go into Hays Travel they will do there utmost to be informative and helpful and make booking a holiday quick easy and trouble free .It doesn’t matter which member of staff you speak to they are all very professional and knowledgable ,it takes the worry out of booking your holiday .Thank you Hays Travel .
6 January 2026
Reply from Hays Travel - Pickering
Thank you for your kind feedback
Nick
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you have a lovely holiday.
Kind Regards
Caroline
Great service
Great service, knew exactly what I wanted, super friendly staff nothing too much trouble.
6 January 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. A lovely holiday to look forward too.
Kind Regards
Caroline
Great experience
Always a pleasure to deal with the team in Pickering, friendly, helpful lovely people!
4 January 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments
Nick
the staff very helpful
24 December 2025
Reply from Hays Travel - Pickering
Thank You for your kind review.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thanks Gill
Nick
Great service
Katherine @ the Pickering branch fantastic as always.
Always book our holidays with Hays in Pickering.
28 December 2025
Reply from Hays Travel - Pickering
Thank you, I hope you have a lovely holiday.
Many thanks Katherine
Thank you Caroline for all your help…
Thank you Caroline for all your help and advice in booking my next holiday....
You never rush me, always looking for the best hotel to suit my requirements!
Great price too!
24 December 2025
Reply from Hays Travel - Pickering
Thank You for your kind review. A lovely holiday for you to look forward too.
Kind Regards
Caroline
Personal service from local people
Although my original complicated booking had to be cancelled due to the on line service not giving the correct details, all three staff rallied round and very quickly the manager found us an even better deal than we had originally.
16 December 2025
Reply from Hays Travel - Pickering
Thank you for your kind comments.
Nick
Would always book through Hays Travel…
Would always book through Hays Travel in Pickering. Friendly, helpful & trustworthy.
16 December 2025
Reply from Hays Travel - Pickering
Thank you for your kind review. Always a pleasure to book your holidays.
Kind Regards
Caroline
First class
20 December 2025
Reply from Hays Travel - Pickering
Thank you for the kind feedback. I hope you have a fantastic holiday in the Maldives!
Kellie
Nick responded quickly to my enquiry…
Nick responded quickly to my enquiry email and came up with some options which we then refined to secure a holiday we’re really looking forward to. Nothing was too much trouble and Nick is as comfortable and attentive when finding something for a mother and daughter trip or something a bit more spoily for my husband and I. Thank you.
10 December 2025
Reply from Hays Travel - Pickering
Thank you for your lovely comments
Nick
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you enjoy your cruise.
Kind Regards
Caroline
Just booked two City Breaks with…
Just booked two City Breaks with Caroline at Pickering. As always, she is just amazing. We trust her 100% and wouldn’t book anything without her help.
6 December 2025
Reply from Hays Travel - Pickering
Thank you for your lovely review. Two great destinations to look forward too.
Kind Regards
Caroline
We have always enjoyed a fantastic
We have always enjoyed a fantastic , professional, very human and personal experience when booking with Hays travel Pickering . From exploring holiday ideas and options , researching good deals tailored to our needs and booking , organising tickets , parking etc. nothing is too much trouble for this fab team !
29 November 2025
Reply from Hays Travel - Pickering
Thank you for your lovely comments
Nick
Friendly staff in the Pickering store
25 November 2025
Reply from Hays Travel - Pickering
Thank you for your kind comments hope you have a lovely holiday, cheers Katherine
Brilliant very happy with the service…
Brilliant very happy with the service staff all very polite and helpful
29 November 2025
Reply from Hays Travel - Pickering
Thank you for your kind comments
Nick
Reply from Hays Travel - Pickering
Many thanks for your kind review.
Thank you
Kellie
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