Roy helped to get our holiday booked from the airport we were hoping. Hay's are always helpful, they can never do enough. Always recommend them to friends and family.
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See what reviewers are saying
As always, all of the staff at Hays- Transit Way are very helpful, friendly but professional & this was no exception. They always seem to have a great deal of knowledge. They covered all aspects of th... See more
Company replied
Great service in Hays again. We wanted a getaway in October, specific airport and flights at “sensible times” with no drive home late at night. We were offered various alternatives, spent a long ti... See more
Company replied
Lowri gave me a print out of prices for our preferred holidays so my friends and I could compare and choose the best one. The shop was busy when I returned the next day but I was asked to take a seat.... See more
Company replied
Company details
- #22 of 206 best companies in Travel agent
- #8 of 36 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #11 of 103 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Tesco Extra, Transit Way, PL5 3TW, Plymouth, United Kingdom
- 01752927675
4.9
Excellent
775 reviews
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The experience of booking a holiday…
The experience of booking a holiday could not have been easier. Claire came across in a friendly, welcoming, honest manner. The pleasure of being able to get what I wanted was great.
3 May 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you sharing your experience. i'm so happy to hear that booking your holiday was easy and that you felt welcomed. It's great you got what you wanted!
Kind Regards
Roy
Branch Manager
a very good service well done 10/10 a…
a very good service well done 10/10 a special thumbs up to Lowri who served me
1 May 2026
Reply from Hays Travel - Plymouth Transit Way
We're happy to hear you received a very good service and appreciate your perfect rating! We will pass on your kind words onto Lowri and thank you for taking the time to complete this review
The staff thete very knowledgeable and…
The staff thete very knowledgeable and up to speed with discounts so paid less than expected. Will def be booking again with them .
1 May 2026
Reply from Hays Travel - Plymouth Transit Way
We're so glad to hear you found our staff knowledgeable and that you benefited from the available discounts. We appreciate your intention to book with us again!
Many thanks
Very friendly and couldn't do enough…
Very friendly and couldn't do enough for me to find our perfect holiday
26 April 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you sharing your experience and are so happy we could help you find your perfect holiday. Thanks for your kind words.
Kind Regards
Roy
Branch Manager
Samantha was very polite and friendly…
Samantha was very polite and friendly listened to what i wanted
26 April 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for your lovely comments.
i'm are so happy to hear that Sam was able to help you find what you wanted with such care.
I will personally pass on your comments to her.
Thank you for booking your next holiday with us at Transit Way.
Kind Regards,
Roy
Branch Manager
Knowledgeable travel agent Lucy
Knowledgeable travel agent Lucy. Very helpful and efficient.
23 April 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate your positive feedback! i'm so happy to hear that Lucy was helpful and efficient for you.
I will personally pass on your comments to her.
Thank you for booking your next holiday with us at Transit Way.
Kind Regards,
Roy
Branch Manager
Claire was extremely helpful from the…
Claire was extremely helpful from the start of our enquiry to the end when we booked our holiday. She was very friendly and professional throughout. We covered every availability option for our stay in lanzerote. We went through all 4 star options until we found exactly what we wanted.
23 April 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for taking the time to share your booking experience at my shop.
It is always good to hear that you found the service helpful and professional, and that you found the perfect holiday.
I will personally pass on your comments to Claire and to the rest of the team.
Kind regards,
Roy
Branch Manager
They say it as it is honestly very…
They say it as it is honestly very helpful polite no problems will use Hays again
15 April 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you for sharing your experience and are so glad that you found my team helpful and honest. We look forward to assisting you again.
Kind Regards,
Roy
Branch Manager
Very professional answered all our…
Very professional answered all our concerns definitely book again with Hays Travel
1 February 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate your kind words and are so glad we addressed your concerns. We look forward to helping you book again!
Kind Regards
Roy
Branch Manager
I have terminal cancer and I am wanting…
I have terminal cancer and I am wanting to enjoy what little time I have left, I told the young lady what I wanted, 5 star ⭐ adult only ten day all inclusive beach front with warm seas and she came up trump’s with a lovely Greek holiday for us. She was very thorough in her search checking everything she could even the car parking to find the shortest distance walking into the terminal. Very happy with the service couldn’t fault it. Many thanks. Mat.
19 April 2026
Reply from Hays Travel - Plymouth Transit Way
I'm so happy to hear that my team could create a memorable Greek holiday for you, catering to your specific needs and preferences. We all appreciate your feedback and wish you a wonderful time.
Kind Regards,
Roy
Branch Manager
Staff at transit way very helpful made…
Staff at transit way very helpful made me feel confident about booking holiday
19 April 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you taking the time to leave us your feedback. I'm happy to hear that my team made you feel confident about booking your holiday.
I will personally pass on your comments to the staff member that served you.
Kind regards,
Roy
Branch Manager
The person who help me book my short…
The person who help me book my short break, was very professional and polite.
11 April 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you taking the time to leave us a review. We are so glad we could provide a professional and polite booking experience.
Thank you fro booking your next holiday with us.
Kind Regards,
Roy
Branch Manager
Thank you Lowri at Transit Way…
Thank you Lowri at Transit Way Plymouth, nothing was too much trouble, and got a great deal for our family holiday. Well done as always Hays, I wouldn't book with anyone else!
15 April 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate your kind words! I'mso happy we could find a great deal for your family holiday and that our service met your expectations.
Thank you for your booking your next holiday with us at Transit Way.
Kind regards,
Roy
Branch Manager
We’ve booked our past three trips…
We’ve booked our past three trips through Hays transit way and usually look through the window to see if Roy is available because we feel that there is always a friendly, professional connection with him.
Great service as usual!
12 April 2026
Reply from Hays Travel - Plymouth Transit Way
We're happy to hear that you consistently have a friendly and professional connection with our team, especially Roy. Thank you for your continued bookings and kind words!
A lovely experience with a very helpful…
A lovely experience with a very helpful staff member. The staff member endeavoured to find the right holiday for our budget and went through the details of the booking process thoroughly. Making sure the holiday choice met our needs. Excellent service.
12 April 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you taking the time to share your experience. We're so happy to hear that our staff member was helpful and thorough in finding the right holiday to meet your needs and budget.
Always use Hays Travel.Roy is always…
Always use Hays Travel.Roy is always very informative and helpful,and keeps you up to date with your hoiday
15 March 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you choosing us for your travel needs! We're so glad that our team provides you with helpful and informative service for your holidays.
Kind regards
We had a lot of questions nothing to…
We had a lot of questions nothing to much trouble no rushing very understanding of our needs
7 April 2026
Reply from Hays Travel - Plymouth Transit Way
We appreciate you sharing your experience. We are so glad our team at Transit way took the time to understand your needs and answer your questions,
Thank you for booking with us
Reply from Hays Travel - Plymouth Transit Way
Thank you so much for the lovely feedback, we really appreciate it. Hopefully see you soon!
Our advisor Lucy listened to what we…
Our advisor Lucy listened to what we were thinking about for a holiday. She offered us good suggestions and advised us of our options. She was very informative. Not pushy at all.
She explained everything in great detail. A very pleasant and friendly member of the Hays travel team.
23 March 2026
Reply from Hays Travel - Plymouth Transit Way
I appreciate you taking the time to share your experience. It is always good to hear that the staff member listened to your needs and provided informative suggestions without being pushy. It's also great to know you found the service pleasant and friendly.
I will personally pass on you comments to Lucy
Kind Regards,
Roy
Branch Manager
Holiday to Asia
We wanted a multi trip holiday to Vietnam & Thailand for a special birthday. Louise Edge at Hays in Plymouth was extremely helpful & she came up with the perfect holiday for us which we booked. If we want a special holiday in the future we would definitely go & see Louise she was brilliant. Thank you for all your hard work.
14 March 2026
Reply from Hays Travel - Plymouth Transit Way
Thank you ever so much for this fantastic review, I will pass your kind words onto Louise! Once again, thank you for choosing us for your holiday booking.
Kind Regards
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