Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... See more
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Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... See more
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Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... See more
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An Amazing Shop,And All Of The Staff Are Amazing Especially Alison,she keeps all the Cogs Turning Thank You Hays,yet again on a good booking and seamless Help From Beginning To End
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, United Kingdom
- 01977 879544
4.9
Excellent
2k reviews
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Holiday time............
Katie was very friendly, helpful and knowledgeable with our choice of holiday. Hays at Pontefract is a very relaxing space to be with no pressure to book the holiday until you are sure.
2 May 2026
Reply from Hays Travel - Pontefract
Wendy Pickett,
We appreciate you sharing your experience. We're happy to hear that our team member was helpful and knowledgeable, and that you felt comfortable during the booking process.
Kind Regards
Hays Travel Pontefract
My wife booked the holiday on the…
My wife booked the holiday on the phone, excellent service all done with no hassle.
1 May 2026
Reply from Hays Travel - Pontefract
Ann Hughes,
We are so glad your wife received excellent service and a hassle-free booking experience. Thank you for your positive feedback and high rating!
Kind Regards
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
Thank you so much
Kind regards
Alison
Fantastic would highly recommend…
Fantastic would highly recommend booking with the Pontefract branch.
16 April 2026
Reply from Hays Travel - Pontefract
Gavin ,
We're glad you enjoyed your experience with the Pontefract branch. Thank you for recommending us; we appreciate your positive feedback.
Kind Regards
Alison
Hays Travel
Pontefract
Very friendly staff
Very friendly staff, professional in the way she did everything. We went home very happy with our holiday booking.
21 April 2026
Reply from Hays Travel - Pontefract
Gillian,
We are so happy to hear that you found our staff friendly and professional, and that you are pleased with your holiday booking.
Kind Regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Pontefract
Thank you for your comment
Kind regards
Hays travel.
Pontefract
Great experience
From the moment we entered the shop we were made to feel welcomed and the most important thing we were listened to and the consultant managed to achieve a package break we were happy with.
21 April 2026
Reply from Hays Travel - Pontefract
Debbie,
We appreciate you sharing your experience. We're so glad to hear that you felt welcomed and that we were able to create a package break that met your needs.
Kind Regards
Alison
Hays Travel
Pontefract
I have used Pontefract HAYS TRAVEL…
I have used Pontefract HAYS TRAVEL years and honestly can say we would not go anywhere else the team are fantastic very helpful with any questions only thing I can say is keep up with the hard work you are a credit to hays travel and Pontefract well done
20 April 2026
Reply from Hays Travel - Pontefract
Dean,
I really appreciate your continued loyalty and i am so glad that my lovely staff consistently provide helpful service. Thank you for your kind words and amazing feedback. you are very valued customer.
Kind Regards
Alison
Hays Travel
Pontefract
Claire
Claire, the lovely Lady who dealt with us was so helpful, she checked other options for us, suggested things that we were not aware of, explained everything and was simply fantastic.
We couldn't have asked for anyone better to deal with us, she was amazing.
So a big thank you to Claire 😊
19 April 2026
Reply from Hays Travel - Pontefract
DAWN,
We appreciate you taking the time to share your experience. We're happy to hear that Claire was so helpful, checked options, suggested things, and explained everything. We are so pleased she was amazing!
Kind Regards
Alison
Hays Travel
Pontefract
Very friendly helpful got us a good…
Very friendly helpful got us a good price holiday tysm for your excellent service
18 April 2026
Reply from Hays Travel - Pontefract
Zoe ,
We appreciate you taking the time to leave us such a wonderful review! We're so glad we could find you a good priced holiday with excellent service.
Kind Regards
Alison
Hays Travel
Pontefract
Reply from Hays Travel - Pontefract
Hi Lisa,
Thank you so much for your lovely feedback and your continued support. It is always great to see you both.
Kindest regards
Alison
Hays Travel
Pontefract
A very quick and easy booking…
A very quick and easy booking experience. The staff are friendly and very knowledgeable. They always go that extra mile. Extra thanks to Alison who helped me book my last two holiday’s. Jo and Hannah also helped to finalise my booking.
15 April 2026
Reply from Hays Travel - Pontefract
Ahmer,
I really appreciate you sharing your kind words regarding your booking experience. I am happy to hear that our team's knowledge and support made your holiday arrangements quick and easy.
Kind Regards
Alison
Hays Travel
Pontefract
The personal help and support given by…
The personal help and support given by Joanne. She was very patient with us as we changed our plans.
14 April 2026
Reply from Hays Travel - Pontefract
Graham,
We appreciate you taking the time to leave us a your valuable feedback. We're so happy to hear that the support provided by our lovely Joanne was helpful as you changed your plans.
Regards
Alison
Hays Travel Pontefract
Joanne dealt with us in a professional…
Joanne dealt with us in a professional and personal manner. Always go to Hays as very knowledgeable and so easy
5 April 2026
Reply from Hays Travel - Pontefract
Janice,
We appreciate your kind words! It's great to know that you find our team knowledgeable and that we make things easy for you. Thanks for your review.
Kind regards
Alison
Hays Travel Pontefract
Great service
Joanne listened to what we wanted and was attentive to a thorough search to ensure we got a good deal. Would recommend Hays Travel
12 April 2026
Reply from Hays Travel - Pontefract
Tammy,
We really appreciate you sharing your experience. We're so happy to hear that Joanne was able to assist you and meet your needs. We're glad you got a good deal!
Kind regards
Alison
Hays Travel pontefract
They were so friendly and helpful
They were so friendly and helpful. They listened to what we wanted and built up a great package. They worked around the things we needed and were more than happy to do a little juggling to give us the best possible times, location and price. I would definitely go back to them for future holiday planning.
5 April 2026
Reply from Hays Travel - Pontefract
Kirsty,
We're so happy to hear that you found our team friendly and helpful! It's great to know we created a package that met your needs, and we appreciate your intention to return for future holiday planning. I will pass your feedback onto our lovely Emily.
Kind regards
Alison
Hays Travel
Amazing staff
Amazing staff, so friendly, really care about finding you the right holiday. Go above and beyond!!
9 April 2026
Reply from Hays Travel - Pontefract
Mel,
We are so happy to hear that our amazing team helped you find the right holiday and went above and beyond for you. Thanks for the review!
It was lovely to see Daisy too
Kind regards
Alison
Hays Travel Pontefract
Excellent customer service
Excellent customer service, sorted my cruise holiday out in May. The staff were very friendly and they couldnt do enough for you, would definately book with them again. Highly recommended.
1 April 2026
Reply from Hays Travel - Pontefract
Scott,
We are so glad we could provide excellent customer service and sort out your cruise holiday. We appreciate your recommendation and hope you all have a fabulous time!
Kind regards
Alison
Hays Travel Pontefract
Every time you walk into Hays travel…
Every time you walk into Hays travel Pontefract you are welcomed. Katie explained everything to us and did a thorough search for the best price. Excellent service. Thank you Hays travel
8 April 2026
Reply from Hays Travel - Pontefract
Christine,
We appreciate you taking the time to share your kind words. We're so glad that you were welcomed and that we could find the best price for you, I have passed on your lovely comments to Katie
Kind regards
Alison
Hays Travel
Booking a cruise
We called to book a princess cruise for next year,as I use a mobility scooter and it has to be booked in with Princess as they need to know dimensions ect. Charlotte who was booking our cruise arrange all that for us. The whole experience of booking went smoothly,and Charlotte gave excellent customer service.
9 April 2026
Reply from Hays Travel - Pontefract
Janet and thanks for your order,
We appreciate you taking the time to share your booking experience. We're so glad to hear that the arrangements for your cruise, including your mobility scooter, went smoothly and that you received excellent service from Charlotte.
Kind regards
Alison
Hays Travel Pontefract
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