Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... See more
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Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... See more
Company replied
As always the staff are very friendly and have good knowledge of the hotels and area abroad. Nothing is too much trouble and money is always available to buy or put onto Hays travel card.
Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, United Kingdom
- 01977 879544
4.9
Excellent
2k reviews
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As always the staff are very friendly…
As always the staff are very friendly and have good knowledge of the hotels and area abroad. Nothing is too much trouble and money is always available to buy or put onto Hays travel card.
3 September 2026
Fantastic service once again staff so…
Fantastic service once again staff so nice and very friendly
3 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very nice people,taking the time to…
Very nice people,taking the time to make sure they give us the best deal and all the details we need to know.
It’s the only travel agency I use when I want to go on holidays.
All the staff is amazing.
Thank you 🙏🏻
26 August 2026
Reply from Hays Travel - Pontefract
Ana Resende,
Thank you for your wonderful review! We are so pleased to hear that you consistently find our team amazing and that we can help you with your holiday plans. We truly appreciate your kind words.
Kind Regards
Mia
The efficiency & knowledge of the staff
2 September 2026
Reply from Hays Travel - Pontefract
Thank you so much for your kind feedback. We are delighted to hear that you found our service efficient and supportive. We truly appreciate your comments- Mia Assistant manager :)
Excellent service
Excellent service.
Joanne at the Pontefract branch went over and beyond to help us choose our latest holiday.
Thankyou
30 August 2026
Reply from Hays Travel - Pontefract
Margaret,
Thank you so much for your wonderful 5-star review! We are delighted to hear that Joanne at our Pontefract branch went above and beyond to help you choose your latest holiday. We appreciate your kind words!
Kind Regards
Alison
Hays Travel Pontefract
First rate service answered all my…
First rate service answered all my questions and sorted out the holiday I wanted
30 August 2026
Reply from Hays Travel - Pontefract
Mr Paul Clague,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to answer all your questions and help you sort out the holiday you wanted.
Kind Regards
Alison
Hays Travel Pontefract
Joanne lovley lady got me sorted with a…
Joanne lovley lady got me sorted with a holiday in 30mins. She knew exactly what I wanted.
Thanks again hun x
30 August 2026
Reply from Hays Travel - Pontefract
Amanda,
Thank you so much for your wonderful 5-star review! We are delighted to hear that Joanne was able to sort out your holiday so quickly and knew exactly what you wanted. We appreciate your kind words!
Kind Regards
Hays Travel Pontefract
Ali was wonderful she made the process…
Ali was wonderful she made the process of booking our holiday so easy and exceeded my expectations.
21 August 2026
Reply from Hays Travel - Pontefract
Richard,
Thank you so much for your wonderful review! We are delighted to hear that Ali made the process of booking your holiday so easy and exceeded your expectations. We appreciate your kind words!
Kind Regards
Alison
Hays Travel Pontefract
taking time to find best deal
22 August 2026
Reply from Hays Travel - Pontefract
Angela,
We appreciate you taking the time to explore your options. We hope you find what you're looking for.
Kind Regards
Alison
Hays Travel Pontefract
Joanne very helpful in getting a great…
Joanne very helpful in getting a great deal for me
29 August 2026
Reply from Hays Travel - Pontefract
David ,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience.
Kind Regards
Alison
Hays Travel Pontefract
Reply from Hays Travel - Pontefract
JC,
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our service to be friendly and helpful.
Kind Regards
Alison
Hays Travel Pontefract
An Amazig Shop,And All Of The Staff Are…
An Amazing Shop,And All Of The Staff Are Amazing Especially Alison,she keeps all the Cogs Turning
Thank You Hays,yet again on a good booking and seamless Help From Beginning To End
21 August 2026
Reply from Hays Travel - Pontefract
Nicky dobson,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our team consistently provides helpful and excellent service. We truly appreciate your kind words and loyalty.
Kind Regards
Alison
Hays Travel pontefract
Caribbean Princess Cruise Booking
Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted.
A real team effort, everyone who helped me in store did their very best, and kept me updated with things as they arose.
I really can't fault the can do attitude of the staff at Hays Travel - Pontefract, i'd certainly recommend them.
7 August 2026
Reply from Hays Travel - Pontefract
Col,
Thank you for so much your wonderful feedback! We are delighted to hear that our team went above and beyond to ensure you got exactly what you wanted for your cruise. We truly appreciate your kind words and recommendation.
Kind Regards
Ali
Hays Travel Pontefract
They made booking our first holiday in…
They made booking our first holiday in a long time easier than we imagined, amazing customer service was outstanding
26 August 2026
Reply from Hays Travel - Pontefract
Julie,
We're so happy we could make booking your first holiday in a long time a smooth and enjoyable experience! We appreciate your kind words about our customer service.
Kind Regards
Alison
Hays Travel Pontefract
ones again 100%
26 August 2026
Reply from Hays Travel - Pontefract
Ken,
Thank you so much for your regular visits and continued support. It’s always a pleasure and a laugh when you both visit.
Kind regards
Alison
Hays travel Pontefract
Reply from Hays Travel - Pontefract
Jacqueline,
Thank you for taking the time to share your positive experience. We are so pleased to hear that you found our team to be helpful and friendly. We appreciate your kind words!
Kind Regards
Alison
Hays Travel Pontefract
A good relaxed easy start to your holiday
How to make the start of your holiday relaxed knowing everything was organised for you. Joanne explained all we asked.
25 August 2026
Reply from Hays Travel - Pontefract
Peter,
Thank you for your wonderful 5-star review! We are so pleased to hear that we were able to make the start of your holiday relaxed and that everything was organised for you. We hope you have an amazing trip!
Kind Regards
Alison
Hays Travel Pontefract
Absolutely brilliant service from start
Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing was ever too much trouble, and she went above and beyond to get our holiday sorted. Highly recommend
19 August 2026
Reply from Hays Travel - Pontefract
Stan,
Thank you so much for your fantastic feedback! We are absolutely delighted to hear that our lovely Emily provided such patient, helpful, and professional service, even with changes to your plans. We are thrilled that everything was sorted for your holiday.
Kind Regards
Alison
Hays Travel Pontefract
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