Have booked a couple of trips overthe past year. Have found that the staff are very helpful with meeting the requirements wanted for the time away. George has been very accommodating with requests an... See more
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Always made to feel welcome when going to the shop Treated as a person and friend rather than a customer. Knowledgeable and helpful staff.
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The staff are very knowledgeable, friendly and efficient. They spent quite some time in meeting my requirements. It was a lovely experience. Full marks to Hannah and Tom.
Company replied
Always friendly staff really helpful in helping us choose a hoilday that we would like they they go above and beyond wouldn't go anywhere else to book pur hoildays Anita... See more
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Company details
- #22 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 96 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Dolphin Centre, BH15 1SR, Poole, United Kingdom
- 01202 672992
4.9
Excellent
1k reviews
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Friendly and efficient staff
We have been going to Hayes travel for years , we have always found the staff friendly and efficient, this booking was no exception, Julie is extremely knowledgeable and nothing is too much trouble in finding you the perfect holiday, in this instance it was a cruise.
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Poole
Thank you for your kind comments :)
Thank you Steve
Steve was very patient and helpful. Managed to find a a great deal on a short cruise. Normally I’m a Cunard only cruiser but I was tempted to try FredOlsen after Steve’s hard work. 🤞it will be as good as I hope. Watch this space. Helen Hibbert.
14 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Always made to feel welcome when going…
Always made to feel welcome when going to the shop Treated as a person and friend rather than a customer.
Knowledgeable and helpful staff.
3 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Stress free booking from start to…
Stress free booking from start to finish. I would highly recommend
13 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Very pleasant experience
Very pleasant experience. Staff were very helpful and friendly. Double checked all our requests.
11 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Could have been more helpful,Only…
Could have been more helpful,Only giving me answer to my questions.
12 July 2026
Reply from Hays Travel - Poole
Thank you for your feedback. We appreciate your comments hope to assist you again in the future :)
Hays Travel Poole is the best nothing…
Hays Travel Poole is the best nothing is too much trouble. STEVE you're 1 in a million
Thank you
10 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
The staff are very knowledgeable
The staff are very knowledgeable, friendly and efficient.
They spent quite some time in meeting my requirements.
It was a lovely experience.
Full marks to Hannah and Tom.
10 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Julie in poole always gives 💯 xx
8 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Friendly and professional service…
Friendly and professional service provided by Julie at Poole office in booking holiday,
8 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Steve was Brilliant very Helpfull for…
Steve was Brilliant very Helpfull for or the Info Req
28 June 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
George gave a first class…
George gave a first class service,definitely top management material in the very near future,many thanks Dave and Maureen
2 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Always friendly staff really helpful in…
Always friendly staff really helpful in helping us choose a hoilday that we would like they they go above and beyond wouldn't go anywhere else to book pur hoildays
Anita & mick
2 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Every time I speak to Fiona she goes…
Every time I speak to Fiona she goes above and beyond and always seems to find what I’m looking for thank you so much always a pleasure to talk to you
1 July 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Have booked a couple of trips overthe…
Have booked a couple of trips overthe past year. Have found that the staff are very helpful with meeting the requirements wanted for the time away. George has been very accommodating with requests and helping get the most from the holidays and the other staff members in the branch are happy go help if he is busy with a different customer
30 June 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
Always a great experience
We always ask to see Tom at Hayes travel in Poole as he is always so enthusiastic and helpful
26 June 2026
Reply from Hays Travel - Poole
Thank you for your kind comments and your booking! :)
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