Hays Travel - Poole Reviews 

1,235
TrustScore 5 out of 5

4.9

Dolphin Centre, BH15 1SR Poole, GB


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Rated 5 out of 5 stars

The personal service that we receive. Julie at the Poole branch knows exactly what we like and will contact us direct if something comes up. She completes the relevant paperwork in relation to my medi... See more

Rated 5 out of 5 stars

We dealt with 2 of your stagf. Hannah who was very helpful and saught information for us We met Fiona the followimg day when went back to book the holiday. She was extremely knowlegable and gave u... See more

Rated 5 out of 5 stars

We have used Hay's previously and so, as we considered taking a holiday, it was the first place to start. We sat with Steve, (Poole branch), who examined our criteria, gave us a number of options and... See more

Company replied

Rated 5 out of 5 stars

We saw skyi and she was absolutely amazing she helped us with everything we needed to know and needed to book she made sure we had a brilliant holiday to go on and we will be back in to see her again... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,235)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Skye attended to me at Poole and could…

Skye attended to me at Poole and could not have been more helpful. I am an OAP and gave her a few problems which she sorted out without any fuss or bother. Well done.

28 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Steve the manager at the Poole branch…

Steve the manager at the Poole branch of Hays was extremely helpful in helping us choose a cruise explaining all our different options he made us feel comfortable and at ease.
In general it was quite a pleasant experience.

2 August 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Booking holiday

Steve was very helpful with all aspects of booking our holiday

1 August 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Four nights in Krakow

Myself and two friends decided we wanted to have a short break away in Krakow next year. We spoke with our go to friend Julie in Hays Poole and as usual she went above and beyond for us and we now have a fully booked 4 night holiday in March next year

30 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Found a Holiday online,I called Hays…

Found a Holiday online,I called Hays in Poole and spoke to Tom who sorted it all out for us, all booked, and deposit taken over the phone,
Always great service

29 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Cruise

Steve sorted out my holiday for October and my travel insurance, he was very good friendly person thank you so much

18 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Polite

Polite, knew what she was doing all straight forward also helpful

25 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Great service

We dealt with George who was very professional and friendly and got us the holiday we wanted at the price we wanted to pay, this is the 2nd time we have been helped by George.

23 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Full knowledge of the holiday…

Full knowledge of the holiday destination we chose and a complete understanding of our requirements. That's a recipe for a good service!

14 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Holiday for 2027 all sorted

We intended to discuss ideas and throw around suggestions for a holiday departing from Bournemouth. One thing led to another and the lovely lady Skye booked us exactly the holiday we were after, including extras we asked for. She was helpful and had lots of advice. Crete here we come!

17 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Friendly and efficient staff

We have been going to Hayes travel for years , we have always found the staff friendly and efficient, this booking was no exception, Julie is extremely knowledgeable and nothing is too much trouble in finding you the perfect holiday, in this instance it was a cruise.

17 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

Rated 5 out of 5 stars

Thank you Steve

Steve was very patient and helpful. Managed to find a a great deal on a short cruise. Normally I’m a Cunard only cruiser but I was tempted to try FredOlsen after Steve’s hard work. 🤞it will be as good as I hope. Watch this space. Helen Hibbert.

14 July 2026
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Reply from Hays Travel - Poole

Thank you for your kind comments and your booking! :)

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