Staff bend over backwards to help. You feel confident with their knowledge and reassured if you have any concerns. Most people say the holiday starts when you get the airport. Not in my opinion the ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The team in prenton were do I start! excellent staff, us being being consistent customers have always had excellent service Kim, Tilly, Maria, molly, sorry if I left any one out, they go above and be... See more
Always made very welcome by all staff ,excellent knowledge of counties, locations,hotels finding the best deal Tilly is our go to person for booking holidays..
The team instore were brilliant got me the best price so helpful but Hayes are always good travelled with them numerous times will always be my destination to book a holiday. Don't waste your time... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
344 Woodchurch Road, CH42 8PG, Prenton, United Kingdom
- 01516 084801
4.9
Excellent
662 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have got to know staff and they are…
We have got to know staff and they are always friendly and courteous
11 March 2026
Reply from Hays Travel - Prenton
Pam Cruice,
We're so happy to know that our team members consistently provide friendly and courteous service. Thank you for your kind words.
prenton, Hays Travel
Excellent service went above and beyond…
Excellent service went above and beyond special mention for Tilly
22 February 2026
Reply from Hays Travel - Prenton
Thankyou colin for your lovely feedback
Staff makes this experience good
Staff makes this experience good. They are helpful, professional and always smiling. It was a good day when I discovered Hays Travel.
7 February 2026
Reply from Hays Travel - Prenton
Thankyou for your lovely review :) Its always a pleasure
Friendly and very helpful
Friendly and very helpful
Tilly could not have been more helpful and understanding nothing came across has to much trouble even though I was changing my mind back and forth she stayed calm and professional
22 February 2026
Reply from Hays Travel - Prenton
Hi Steven,
We appreciate you sharing your experience with us. We're so glad to hear that you found Tillys service helpful. Thankyou for booking with us
prenton, Hays Travel
Listen to what you want
Listen to what you want, flexible in changing options, wouldn't go anywhere else.
21 February 2026
Reply from Hays Travel - Prenton
Hi Jason,
Thankyou for your kind review! Its always a pleasure
Prenton, Hays Travel
Molly ten out of ten 🫶
From the moment we walked in we were met by molly and she was great found us a great week away in Gran Canaria fantastic place and molly was so helpful and great at her job x
20 February 2026
Reply from Hays Travel - Prenton
Thankyou so much for such a lovely review ! was nice to meet you both see you soon :)
Just friendly and reliable
Just friendly and reliable. Takes the stress out of travel.
12 February 2026
Reply from Hays Travel - Prenton
Thank you for a lovely review
Staff member was polite and friendly…
Staff member was polite and friendly listening to my questions about what I was looking for. Sorted everything out for me, even having changed my mind a few times.
Having used this store before due to the staff always willing to listen and sort and talk through all options. Now looking forward to my time away
19 February 2026
Reply from Hays Travel - Prenton
Thank you for a lovely review
Reply from Hays Travel - Prenton
Thank you Sara for your lovely review
Reply from Hays Travel - Prenton
Hi Greg,
Thankyou for your kind review :)
Many thanks,
Hays Travel Prenton
First time meeting Brooke who has…
First time meeting Brooke who has joined the Hays Prenton team, she was very helpful and professional and smiled a lot, which we liked.
The Hays Prenton team never let us down.
10 February 2026
Reply from Hays Travel - Prenton
We appreciate your kind feedback about Brooke! Thankyou for always booking with us
Hays Travel Prenton
Prenton staff great
All the staff in the
Prenton Branch are delightful friendly and professional
1 February 2026
Reply from Hays Travel - Prenton
Thank you for your kind review. :)
Excellent service
Excellent, personal service. Have used Hays for many years and always found them good to deal with
2 February 2026
Reply from Hays Travel - Prenton
David,
We appreciate your continued trust in us over the years : )
Hays Travel
Reply from Hays Travel - Prenton
Hi Debra,
We appreciate you taking the time to share your positive experience with us; we are so glad you were happy with our team's work!
Hays Travel
Tilly was so helpful and sorted all my…
Tilly was so helpful and sorted all my holiday queries for me. Will be back to book all future holidays
25 January 2026
Reply from Hays Travel - Prenton
Hi Sinead,
We appreciate you taking the time to leave us such a kind review.
Hays Travel Prenton
Reply from Hays Travel - Prenton
Hi Andy,
Thankyou for booking with us again :) We appreciate it! Looking forward to seeing you all again,
Hays travel Prenton
Tilly was very knowledgeable
Tilly was very knowledgeable, nothing was too much trouble for her.
29 January 2026
Reply from Hays Travel - Prenton
Thank you for a lovely review Barbara
Such friendly staff
Such friendly staff, you're made to feel like you're part of their 'family'. Very knowledgeable about areas that you are visiting. Nothing too much trouble for them
27 January 2026
Reply from Hays Travel - Prenton
Thank you for such a lovely review! You are part of the family
Seamless was to book a great holiday at…
Seamless was to book a great holiday at a great price.
Kim was responsive, informative and made booking our holiday so easy
20 January 2026
Reply from Hays Travel - Prenton
We are happy that the booking process for your holiday was seamless and easy. We appreciate you taking the time to leave us a review.
Hays Travel
Izzie looked after us very well when we…
Izzie looked after us very well when we booked our recent holiday.
20 January 2026
Reply from Hays Travel - Prenton
Christine,
We appreciate your positive feedback; we are so glad we could provide you with a great booking experience for your holiday.
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.