Hays Travel - Preston Reviews 

We called in to the Preston store and met with Sophie. She was extremely helpful and knowledgeable but we were unable to proceed at that time. A call was scheduled for a followup which was made. We gave Sophie another option we had found which she managed to get at a good price. Holiday booked.

It's always a pleasure to go into Hayes at St. George's every one is so helpful,fulfilling all my requirements..Aiden is an ambassador for your company, he is really helpful,he gets the best the company has to offer for all ages..at the best price..nothing is to much trouble, he deals with every requirement too no stones left unturned..well done Aiden

Aiden was really helpful, along with other members of staff. I'm pretty new to travelling, but the team made things really easy. Thank you all.

Sophie showed great knowledge and experience to help us through to our honeymoon

Sophie was very helpful.

The young man who did are booking sorted everything for us he was most helpful

Sophie was very helpful and did not rush us at all when booking

Friendly, knowledgeable, explained holiday we booked and what extras were available
Excellent service

Excellent service again from Hays, Fishergate store. The staff always go above and beyond and have once again got me a fantastic deal

Sophie was an amazing help and found us exactly what we were looking for

Sophie is always great with her Knowledge and finds us the best deals, and assistance as required

First time booking through Hays in Preston. No rush tailored our cruise for us with the lovely Amelia.

Greeted with a friendly smile and very helpful, polite young man , above and beyond 😀 to carry out my short break away.
Thank you so much for your kind help.

Knowledge, friendly, efficient... prices a little high but thats not their fault.

Yes my agent was very good and I liked her went the xtra mile

Stef was so patient and helpful ,she tried very hard to find the holiday we wanted and she succeeded with two bookings for my friend and i .

Just a straight forward no nonsense service

Very informative as first cruise and answered any questions we had

Went in to your shop for some advice and came out with a holiday for next year Your assistance was lovely and she Has told us a lot about the hotel and surrounding we can’t what it sounds so good

My mum which has heart failure wanted for us to go in holiday so we booked it thru Hays Travel ,I trusted them so much and im badly dissapointed .I paid 2500 pounds ,I asked for a familly room big with balcony which I paid and the hotel showed me that was only a standard room ,they gaved the wrong information that is all inclusive ,when I got here I found out not evrething is all inclusive .The hotel wasn't up to the description ....I had here some issues and the gentleman on the phone was very rude and unhelpfull...even though I semt them lots of evidence ,video they were careless, even the hotel told me that I paid way to much and we been ripped off ....in one word DISGUSTING ,very unhelpful. Also I would like to add that Cameron was very rude and unkind with me ,lied that I sweared when I recorded all the conversations ...I paid so he should of let me talk as I rang on my own money ..he was keep talking over me ,when he seen all the evidence I sent he was like so what .Easyjet helped me alot ,they are great ,caring and respectful.I also suffer from anxiety and depression and when im upset or distressed I cant breath I feel that im suffocating he said I was shouting no I wasn't, I was begging him to help me and he put the phone down .I will come to the branch to do a formal complaint but I want nothing to do with Cameron ,I no longer want to discusse anything with him as he humiliated me ,was careless and you cannot do that to your customers .Im a technician in Tourism aswell and I work in customer service for 15 years ....im very sad to be treated like that on my own money .😥😥😥