Went into the pudsey store to book a last minute deal. Evelyn was very helpful and gave us lots of holiday options. Evelyn was very knowledgeable on the different places to go and we eventually booke... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We needed a last minute holiday as our holiday had been cancelled last minute due to an ash cloud from mt etna. Lauren at Hayes travel in Pudsey was amazing. She spent time listening to what we’d like... See more
Company replied
Maisie made booking our break very easy, she was extremely helpful and friendly and promptly responded to any queries I had. Would definitely recommend booking with Hays
Company replied
Absolutely brilliant experience with Hays Travel Pudsey from start to finish — and a special mention has to go to Matty, who was outstanding. Nothing was too much trouble. Matty took the time to pr... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Lidget Hill, LS28 7LG, Pudsey, United Kingdom
- 01138275448
4.9
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your branches are in customer friendly…
Your branches are in customer friendly areas I have always booked my holidays through pudsey Leeds branch very friendly professional and always extremely helpful
22 November 2025
Reply from Hays Travel - Pudsey
Thank you for your lovely comments and for your continued support :)
Having a colleague who knows how to treat customers
The staff member was really helpful and found us a great deal
11 November 2025
Reply from Hays Travel - Pudsey
Thank you for the comments and glad we could find you what you wanted :)
Absolutley fantastic staff and a very…
Absolutley fantastic staff and a very personal service.
14 November 2025
Reply from Hays Travel - Pudsey
Thank you for your very kind words, i'm glad that we managed to get you re booked after storm Melissa :)
Evelyn and Matty were very helpful and…
Evelyn and Matty were very helpful and patient. Helping me choose and book our holiday. Nothing was too much trouble.
15 November 2025
Reply from Hays Travel - Pudsey
Hi Denise,
Thank you so much for your lovely review. We're both glad that we could get your perfect holiday booked!
Kindest,
Matty - Hays Travel Pudsey :)
Reply from Hays Travel - Pudsey
Thank you very much! It was my pleasure :)
Helpful staff
Always use hays in pudsey as the staff are friendly, professional and helpful
6 November 2025
Reply from Hays Travel - Pudsey
Thanks for your kind review Amanda. I'll make sure this is passed on to Ruth.
Kindest,
Hays Travel Pudsey :)
Very helpful & cheerful
2 September 2025
Reply from Hays Travel - Pudsey
Thank you for the 5 star review!
Evelyn and Ruth were very helpful.
26 October 2025
Reply from Hays Travel - Pudsey
Thank you for your lovely comments and glad the ladies got you your holiday sorted :)
Reply from Hays Travel - Pudsey
Thank you for your positive feedback :)
Reply from Hays Travel - Pudsey
Thank you for your comments we do pride ourselves on the customer service we provide :)
Matty was very helpful
Matty was very helpful, took his time with me, went through a few different options and gave me some recommendations, helped me out through the whole process. 10/10 would definitely recommend speaking to him.
11 October 2025
Reply from Hays Travel - Pudsey
Thank you for your comments about Matty Helping you through the whole process is what he's good at :)
Really good service from Emma.
Really good service from Emma.
Booked our 2027 TUI holiday on the day their programme came out with all the detail we needed.
Very friendly service !
17 October 2025
Reply from Hays Travel - Pudsey
Thank you for your lovely comments It's always a Pleasure to get out loyal customers the holiday they want :)
EXCELLENT
Excellent service friendly staff great choices we only ever book our holidays with hays
5 October 2025
Reply from Hays Travel - Pudsey
Thank you for your comment, I'll pass this on to Evelyn for you.
Kindest,
Hays Travel Pudsey :)
Ruth went above and beyond to make my…
Ruth went above and beyond to make my holiday choice and flights the best. It was fun with lots of laughter during the time spent in store
28 September 2025
Reply from Hays Travel - Pudsey
Thank You for your lovely comments about Ruth glad she found you the right holiday and doing it with fun and laughter makes it so much better :)
Friendly and very helpful staff.
5 October 2025
Reply from Hays Travel - Pudsey
Thank you for your review it was lovely to get you booked on the holiday.
Excellent staff very professional.
4 October 2025
Reply from Hays Travel - Pudsey
Thank you very your review, glad we managed to get you somewhere, have a fabulous time Team Pudsey
Emma was very friendly and helpful…
Emma was very friendly and helpful booking my holiday. I'm not tech savvy, so not confident to book online. She was very reasurring with my queries and invited me into the agency 28 days before my holiday to do the online checking in with me.
4 October 2025
Reply from Hays Travel - Pudsey
Julie it was lovely to get your trip booked, it will be our pleasure to get you all checked in when the time comes :)
Reply from Hays Travel - Pudsey
Hi Thank you for your lovely comments it's always good to get our regulars booked :)
Reply from Hays Travel - Pudsey
Thank you for your comments I'm glad you had a pleasant experience when you came to the shop. We pride ourselves on delivering great service :)
I was struggling where to go on a solo…
I was struggling where to go on a solo holiday. Went to Hays travel in Pudsey. I met Evelyn who listened to my needs and found me a holiday. Evelyn was spot on with my holiday did a very good job. Your very lucky to have her as your employee. Thankyou Evelyn see you when im back x
27 September 2025
Reply from Hays Travel - Pudsey
Thank you so much for your lovely comments about Evelyn I'm glad she managed to sort out the holiday for you.
She is a little diamond and we are blessed to have her at Pudsey Hays Travel :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.