Can’t praise Hays Travel enough. Matched the EasyJet price, put in place my special assistance, booked our seats, and gave us all the necessary documentation. I have peace of mind knowing they will ch... See more
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We visited with a destination & budget in mind & even though we found this was out of reach Helen readily suggested alternatives & was happy to find us an excellent deal. Its reassuring to know every... See more
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Once again Sam, at Hay's sorted out our double booking for 4 people from 2 different airports with the same arrival and departure dates. It was Painless, she is so helpful, we just did the whole dea... See more
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Excellent experience at hays Travel with Sam. She took us through all the options in great detail and spent alot of time making sure we were happy with the hotels chosen.
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Company details
- #21 of 202 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
46 High Street, SS6 7EA, Rayleigh, United Kingdom
- 01268857283
4.9
Excellent
1k reviews
Asks customers to review
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Hays travel Rayleigh is the place to…
Hays travel Rayleigh is the place to get the best service for your next holiday with very informative staff, a special mention for Zoe, so helpful.
29 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Holly was cheerful
Holly was cheerful, explained relevant points and I felt she was very helpful.
29 July 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was cheerful, explained relevant points, and was very helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very friendly welcoming staff
Very friendly welcoming staff, booked out holiday after lots of adjustments and phone calls to tour operator to guarantee the best price.
27 July 2026
Reply from Hays Travel - Rayleigh
Mrs Deanne Ward,
Thank you for your wonderful feedback! We are so pleased to hear that I provided such a positive and helpful experience for your holiday booking.
Zoe
Kind Regards
Hays Travel
Sam was very helpful and we booked the…
Sam was very helpful and we booked the Holiday we
Wanted many thanks.
28 July 2026
Reply from Hays Travel - Rayleigh
Thank you for your wonderful review! We are so pleased to hear that you found the perfect holiday with us. We really appreciate your kind words.
Kind Regards
Hays Travel Rayleigh
Reply from Hays Travel - Rayleigh
Thank you so much Sharman for your 5 star review.
A happy alternative offered effortlessly
We visited with a destination & budget in mind & even though we found this was out of reach Helen readily suggested alternatives & was happy to find us an excellent deal. Its reassuring to know everything will be taken care of, flights, accommodation & transfers so many thanks Helen for going above & beyond.
28 July 2026
Reply from Hays Travel - Rayleigh
Hi Janis,
Thank you so much for taking the time to leave such a lovely review.
It was a pleasure helping you find an alternative destination that suited your budget, and I'm delighted we were able to secure an excellent deal for you. I always aim to make the booking process as smooth and stress-free as possible, so it's wonderful to hear that you feel reassured knowing everything has been taken care of.
Thank you again for your kind words and for choosing Hays Travel Rayleigh. I hope you have an amazing holiday, and I look forward to helping you with your future travel plans.
Best wishes,
Helen
Hays Travel Rayleigh
Excellent attentive service from David.
26 July 2026
Reply from Hays Travel - Rayleigh
You are very welcome enjoy your return to your home from home, Kefalonia :-) Regards David
Norwegian Cruise…
Very friendly knowledgeable representative that helped and made the booking very easy
26 July 2026
Reply from Hays Travel - Rayleigh
Mrs Ankers,
Thank you for your wonderful feedback! We are delighted to hear that you thought I was friendly and knowledgeable, making your booking experience easy.
Zoe
Kind Regards
Hays Travel
Donna was very helpful and made booking…
Donna was very helpful and made booking easy. Only gripe was we brought in details of holidays we were interested in the day before but these had not been passed on. Got round it ok
26 July 2026
Reply from Hays Travel - Rayleigh
Thank you for your feedback. I am sorry to hear that the details of your preferred holidays were not passed on as expected. We appreciate you bringing this to our attention and are glad it was resolved.
Kind Regards
Hays Travel Rayleigh
Excellent experience at hays Travel…
Excellent experience at hays Travel with Sam. She took us through all the options in great detail and spent alot of time making sure we were happy with the hotels chosen.
25 July 2026
Reply from Hays Travel - Rayleigh
Peter,
Thank you for your wonderful feedback! We are so pleased to hear that our team member Sam provided such thorough guidance and helped you find the perfect hotels. We appreciate your kind words.
Kind Regards
Hays Travel Rayleigh
Zoe helped me ,with booking my first…
Zoe helped me ,with booking my first cruise very helpful, thank you .
17 July 2026
Reply from Hays Travel - Rayleigh
Carol,
I'm so glad I could assist with your first cruise booking! We appreciate your kind words.
Kind Regards
Zoe
Hays Travel
Holly did everything that was asked and…
Holly did everything that was asked and was very helpful.
23 July 2026
Reply from Hays Travel - Rayleigh
Kathleen
Thank you for your wonderful review! We are so pleased to hear that I was so helpful and attentive to your needs.
Kind Regards
Holly
Hays Travel
Excellent Service - Rayleigh Branch
I have not used a Travel agents for many years, but on recommendation I thought I would give Hays a go. The agents were busy which is always a good sign, we sat with Holly who could not have been more helpful our holiday was long haul and we had many questions which she answered except one where upon she did not hesitate to ring Titan direct therefore answering our query straight away. I felt confident and after receiving a detailed quote by email by the time I got home I was impressed. The next day we went in and booked our holiday, Holly printed off our booking and we were done. I have since received more emails with extra information which was great. My experience was the agents are very professional, know there trade, and the customer service first class. I am sure this will not be my last booking with them.
21 July 2026
Reply from Hays Travel - Rayleigh
Irene,
Thank you for your wonderful review! We are so pleased to hear that your experience with us was first-class and that you felt confident and impressed with the service you received. We look forward to assisting you with future bookings.
Kind Regards
Holly
Hays Travel
Always helpful in the Rayleigh branch,I…
Always helpful in the Rayleigh branch,I knew what I wanted so was booked very quickly & the member of staff very polite as well
21 July 2026
Reply from Hays Travel - Rayleigh
Thank you for your wonderful feedback! We are so pleased to hear that our team in the Rayleigh branch was helpful and polite, making your booking process quick and easy.
Kind Regards
Hays Travel Rayleigh
Fabulous Travel Agents
Can’t praise Hays Travel enough. Matched the EasyJet price, put in place my special assistance, booked our seats, and gave us all the necessary documentation. I have peace of mind knowing they will check us in and run off boarding Passes without the worry of me not doing something right!! Very friendly, efficient and professional. Thank you Donna, it was a pleasure for you to handle our holiday booking. Wouldn’t consider going any where else.
22 July 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your 5 star review, It was a pleasure to book your holiday.
Thank you for booking with us again and we hope you have a great holiday!!
Kind Regards Donna :)
Had great service from Sam...helped to…
Had great service from Sam...helped to organize everything professionally.
21 July 2026
Reply from Hays Travel - Rayleigh
Anthony,
Thank you for your fantastic feedback! We are so pleased to hear that our team member was able to assist you and organize everything you needed.
Kind Regards
Hays Travel
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. It was a pleasure to book your holiday. I hope you have a great time!!!
Kind Regards Donna :)
Helen is Very helpful and informative
Helen was so helpful, looking and comparing hotels and amenities
18 July 2026
Reply from Hays Travel - Rayleigh
Hi Ann
Thank you for the lovely review
Regards Helen :)
Hays Travel
Hays Travel, Rayleigh where you always receive a warm welcome. The staff are friendly, informative and are always willing to help with any concerns.
19 July 2026
Reply from Hays Travel - Rayleigh
Thankyou for your kind 5* review, it is always a pleasure to booking your holidays. Nice to see you again - Holly :)
Helpful
We made our booking through hays travel Rayleigh with Cory ann and she was amazing! Very polite and helpful.
12 July 2026
Reply from Hays Travel - Rayleigh
Joanne,
Thank you for your wonderful feedback! We are so pleased to hear that I provided such a polite and helpful experience. We truly appreciate your kind words.
Kind Regards
Coryann
Hays Travel
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