Great service from Sam , very professional and friendly member of staff. Booked holiday without any hassle and asked lots of questions all of which were answered. Recommend highly! Start your holiday... See more
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See what reviewers are saying
Daisy, at Rayleigh Hays travel made booking our holiday a very easy and pleasant experience. She listened to our requests and sorted out our complete holiday. Daisy has a lovely manner and nothing was... See more
Company replied
Walking into the Rayleigh shop we had very little idea of where we wanted to go on holiday. After a short while talking to David and discussing our preferences of what we would like for our holiday we... See more
Company replied
Sasha made the whole experience so easy. She was so helpful especially making sure that my dietary needs would be catered for. Would definitely recommend and come back. We actually live in Croydon... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
46 High Street, SS6 7EA, Rayleigh, United Kingdom
- 01268857283
4.9
Excellent
1k reviews
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Very friendly staff.managed to get…
Very friendly staff.managed to get exactly what we wanted
24 June 2026
Reply from Hays Travel - Rayleigh
Keri,
Thank you for your kind words! We are so pleased to hear that our staff were friendly and that you found exactly what you were looking for.
Kind Regards
Hays Travel
I found Sasha very helpful and patient
I found Sasha very helpful and patient, despite several phone calls with questions.
Really appreciated her help
Thank you
1 July 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind and positive review, many thanks Sasha :)
We booked what we were after.
We booked what we were after.
With as usual , the patience, understanding and helpfulness of all the staff, especially Zoe.
30 June 2026
Reply from Hays Travel - Rayleigh
Hi Ken,
I am so pleased to hear that our team provided such patient, understanding, and helpful service. Thank you for your kind words!
Zoe
Kind Regards
Hays Travel
Cruise
Sasha showed a choice of ships and dates and the cabin plan .
She advised which floors were best and took all the stress away
Always use Hays for our holiday bookings.
30 June 2026
Reply from Hays Travel - Rayleigh
thank you mum for my lovely review :)
Reply from Hays Travel - Rayleigh
Thank you so much for your kind words! We are so pleased to hear you received such helpful service.
Kind Regards
Coryann
Hays Travel
SAM AT RAYLEIGH IS AMAZING SHE GOES UP…
SAM AT RAYLEIGH IS AMAZING SHE GOES UP AND BEYOND TO FIND WHAT YOUR LOOKING FOR.
16 June 2026
Reply from Hays Travel - Rayleigh
Mary Rainforth,
We are so glad to hear about your excellent experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Rayleigh
Susan,
We're so glad we could help! Thank you for your kind words.
Kind Regards
Hays Travel
Excellent customer service and…
Excellent customer service and invaluable advice when booking holidays!
20 June 2026
Reply from Hays Travel - Rayleigh
Hi Melanie,
We truly appreciate your kind words about our service and advice.
Kind Regards
Hays Travel
Reply from Hays Travel - Rayleigh
Hi Dave,
We appreciate your kind words about our team. Thankyou!
Kind Regards
Hays Travel
Sam was very helpful.
24 June 2026
Reply from Hays Travel - Rayleigh
Sylvia Bentley,
Thank you for your kind words. We are so pleased we could assist you.
Kind Regards
Hays Travel
Sam has been so helpful in choosing our…
Sam has been so helpful in choosing our holiday.
All the staff are great in the Rayleigh branch.
11 June 2026
Reply from Hays Travel - Rayleigh
Diane Pooley,
We are so happy to hear our team provided excellent service and helped with your holiday!
Kind Regards
Hays Travel
Holiday Advise
I was given helpful holiday advise on the criteria that I had given.
I was treated with respect & kindness
My thanks to Donna
19 May 2026
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. It was a pleasure to book your holiday to Barcelona. I hope you have a lovely time.
Thanks Donna :)
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. I hope you have a lovely holiday. Many Thanks Donna :)
Service you get in Branch is amazing
Service you get in Branch is amazing, just a little disappointed that they couldnt match the online price for the cruise I wanted to book. But still booked in branch as they where so nice.
16 June 2026
Reply from Hays Travel - Rayleigh
Thank you so much for your 5 star review and booking with us again.
Please let me know if you have any questions or queries at any time. Always here to help and I hope you have the most amazing cruise
Many Thanks Donna :)
Good serviceThe young lady who served us did…
The young lady who served us did everything she could to help us and indeed we booked our holiday
6 June 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind 5* review Mrs Stanford, it was a pleasure to book your holiday! I hope you have a lovely time - Holly :)
Very helpful
7 June 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind words.
Regards
Sam Hays Travel
Reply from Hays Travel - Rayleigh
Linda,
Thank you for your kind words and thank you for booking with us sgain.
Kind Regards
Hays Travel
Good experience…
We were seen at the Rayleigh Essex branch and was welcomed by Holly who was very helpful and patient with the groups question and queries. Thank you
12 June 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind 5* review Christina. It was lovely to meet you and your family and it was a pleasure to book your holiday. Thank you - Holly :)
I’ve used Hays travel a few times now…
I’ve used Hays travel a few times now they are extremely helpful always make me feel at ease they find the perfect holiday every time always willing to help
23 May 2026
Reply from Hays Travel - Rayleigh
Hi Denise
We're so pleased to hear we make you feel at ease and find the perfect holiday every time. Thank you for your kind words!
Kind Regards
Hays Travel
Most impressed!
The booking and payment process was very efficient. The staff member was extremely helpful, informative and approachable.
9 June 2026
Reply from Hays Travel - Rayleigh
Thank you Becky hope you have a fantastic time on your cruise , Zoe
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