We dealt with Zoe who welcomed us with a smile and a coffee. There was a great buzz in the travel agent’s and all the staff said hello and were very upbeat. Throughout the booking process we laughed a... See more
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Great service from Sam , very professional and friendly member of staff. Booked holiday without any hassle and asked lots of questions all of which were answered. Recommend highly! Start your holiday... See more
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Daisy, at Rayleigh Hays travel made booking our holiday a very easy and pleasant experience. She listened to our requests and sorted out our complete holiday. Daisy has a lovely manner and nothing was... See more
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Walking into the Rayleigh shop we had very little idea of where we wanted to go on holiday. After a short while talking to David and discussing our preferences of what we would like for our holiday we... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
46 High Street, SS6 7EA, Rayleigh, United Kingdom
- 01268857283
4.9
Excellent
1k reviews
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40th birthday celebrations Jan 2028 Nashville
Me and my husband popped in to Hayes on a whim just to get an idea of when to book my 40th birthday trip Jan 2028. We didn't expect to be told we could do it now. Donna was very informative, polite and helpful. Because of this we went back later and booked it. We booked a 5 night trip to Nashville and can't wait. What makes it even better is that we haven't got to worry about paying for it in one lump sum. The direct debit option is great to spread the cost and has put my mind at ease knowing it's booked and being paid for.
My husband is 50 the year after so we will definitely be booking his USA trip with Donna at Hayes next year, spreading the cost again over 2 years.
Cant wait 😬
28 February 2026
Reply from Hays Travel - Rayleigh
Thank you so much Emma for the lovely review that you left. I really do appreciate it and it was a pleasure to book your holiday for your 40th Birthday. It will be so special for you all.
Thank you for booking with me.
Thanks again
Donna :)
The staff were friendly professional…
The staff were friendly professional and knowledgeable all together a great experience.
Would recommend.
28 February 2026
Reply from Hays Travel - Rayleigh
Thankyou for your lovely review! - Caitlin :)
Reply from Hays Travel - Rayleigh
Hi Mr Dyson thanks for your lovely review, Kind regards Helen :)
Zoe Blackman was very helpful
Zoe Blackman was very helpful, kind and patient in helping me to find a holiday for my family.
It’s the first time I’ve used a travel agent for 20 years and would use Hays again.
25 February 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind review and hope you have a lovely holdiay , Zoe
Excellent, trouble-free service
The agent was extremely helpful and satisfied all my requirements. I had various questions and these were all answered efficiently and I was completely happy with the service provided.
20 February 2026
Reply from Hays Travel - Rayleigh
Thank you so much for the fab review. I hope you have a great holiday. Sam.
Great service
Sam was very helpful and found the holiday we were looking for. Great service from a fantastic member of staff. We will certainly use her services to book our next holiday.
26 February 2026
Reply from Hays Travel - Rayleigh
Thank you so much for a fab 5* review. I hope you have a lovely holiday. Sam :)
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. It was a pleasure to book your holiday and I hope you all have a wonderful holiday in Majorca. Many Thanks Donna
Reply from Hays Travel - Rayleigh
Thank you for your kind & positive review :)
Donna was very helpful and patient with…
Donna was very helpful and patient with us and explained everything
26 February 2026
Reply from Hays Travel - Rayleigh
Thank you for your 5 star review. It was a pleasure to book your cruise. I hope you both have a wonderful time. Many Thanks Donna
Went into the Rayleigh branch and was…
Went into the Rayleigh branch and was immediately welcomed by Helen she helped me choose my holiday and was very professional and helpful. Would definitely use that branch when booking any future holidays. Other staff in the branch were really nice 😊
15 February 2026
Reply from Hays Travel - Rayleigh
Hi Juli
Thank you so much for your kind review
Kind regards Helen
Reply from Hays Travel - Rayleigh
Thank you for your kind & positive review, many thanks Sasha :)
The assistant Helen was very helpful…
The assistant Helen was very helpful and made the experience very smooth . She answered all our questions and was very professional
22 February 2026
Reply from Hays Travel - Rayleigh
Thank you much for booking with me and your kind review
Kind regards Helen :)
Made booking a pleasant experience…
The representative dealing with our holiday request was very professional and took the time to explain everything. Less traumatic than trying to book online.
20 February 2026
Reply from Hays Travel - Rayleigh
Thank you so much for the lovely review.
Kind regards Helen :)
Great service.
11 February 2026
Reply from Hays Travel - Rayleigh
Thank you so much for the Kind Review Helen :)
Sasha was very helpful from Hays travel Rayleigh
Sasha was very helpful from when we first sat down.
She was very professional and provided us with all the information that we required to make an informed decision of which holiday to choose. Sasha was very friendly and made the whole experience a pleasure.
17 February 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind & positive review, Many thanks Sasha :)
Very helpful and friendly staff Sasha…
Very helpful and friendly staff Sasha look at our holiday requirement and found perfect holiday for us
10 February 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind & positive review, many thanks Sasha :)
Friendly shop
Always a friendly face when we go into the Rayleigh shop! Sasha was really helpful & patient with us. Went through all our crazy questions & queries!
16 February 2026
Reply from Hays Travel - Rayleigh
Thank you for your kind and positive review and all your crazy questions, Sasha :)
David was fantastic he listened to what…
David was fantastic he listened to what we wanted and found several options for us to choose from. He was able to give us personal experience tips and just really cared that we would enjoy our holiday
9 February 2026
Reply from Hays Travel - Rayleigh
Thanks Sarah, I hope you and Gordon have the best time. Kind regards David :-)
…I am a extremely happy hays customer
I was extremely happy with the guidance and care shown in helping me choose my holiday. Your representative was very knowledgeable and also guided me well as on other things as in pickups and drop offs and transfers
9 February 2026
Reply from Hays Travel - Rayleigh
Thank you for your lovely review.
Coryann :)
It’s lovely to deal with an…
It’s lovely to deal with an actual,person, and all the staff are so nice and helpful.
7 February 2026
Reply from Hays Travel - Rayleigh
Thank you so much for the 5 star review. I hope you have a lovely time :) Sam.
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