What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... See more
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I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff... See more
Company replied
Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
Company replied
As always we get great service from Hays in Redditch Hayley served us this time lovely young lady nothing too much trouble very satisfied 🥰🥰
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
918 reviews
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Excellent
Excellent, relevant professional advice. Georgia understood exactly what I wanted and came up with a selection of relevant examples
10 April 2026
Reply from Hays Travel - Redditch
We're happy to hear that the advice provided was helpful and relevant to your needs. Thank you for sharing your positive experience with us!
Very polite and helpful lady that we…
Very polite and helpful lady that we did our booking with
9 April 2026
Reply from Hays Travel - Redditch
We appreciate your kind words regarding the helpful assistance you received during your booking. We are so glad we could help you.
Very friendly and understanding
2 April 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your positive experience with us, and we are so happy we could provide understanding assistance
Reply from Hays Travel - Redditch
We're happy you got what you wanted; we appreciate your feedback and are grateful for your support, thankyou!
Reply from Hays Travel - Redditch
We're happy to hear that you feel looked after. Thank you for your positive feedback and repeat custom.
The assistant was kind very helpful…
The assistant was kind very helpful very informative thanks
28 March 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to leave us such a wonderful review! We are so glad that our assistant was helpful and informative.
Friendly staff
Friendly staff, humoured our two year old who was running up and down pretending to be a plane. Covered all the important details and made sure I had all contact numbers I needed if there are any problems.
28 March 2026
Reply from Hays Travel - Redditch
We appreciate you taking the time to share your feedback. We're so glad that our team was friendly and helpful, especially with your little one's airplane impersonation. We're also happy we provided all the necessary contact information.
Kind regards
Hays Travel
We had a very pleasant experience…
We had a very pleasant experience whilst booking our holiday.
Attentive staff and we got what we wanted in the end.
25 March 2026
Reply from Hays Travel - Redditch
We're happy to hear that you had a pleasant experience booking your holiday. It's great to know our attentive staff helped you get what you wanted
Hayley was very thorough and helpful…
Hayley was very thorough and helpful and a pleasure to do business with
25 March 2026
Reply from Hays Travel - Redditch
We appreciate you sharing your experience. We're so glad that you had a great experience!
We dealt with Georgia in the Kingfisher…
We dealt with Georgia in the Kingfisher branch and she quickly found a lovely hotel just off La Rambla in Barcelona for us. We had a fabulous few days away,reasonably priced and good flight times.
3 February 2026
Reply from Hays Travel - Redditch
We're happy to hear that you had a fabulous few days away in Barcelona! We are so glad that we could find a lovely, reasonably priced hotel with good flight times for you. Thanks for your positive feedback.
Knowledgeable
Knowledgeable, very helpful and patient, especially as they were dealing with a pensioner in his eighties!!
22 March 2026
Reply from Hays Travel - Redditch
We appreciate your feedback! We're so glad we could assist you with such helpful and patient service. Thank you for your kind words.
Lexi was amazing!
Just booked a holiday through Hays Travel Redditch, and I couldn’t be happier with the experience from start to finish.
Lexi, the travel advisor who assisted me, was absolutely fantastic. From the moment I walked in, she was friendly, attentive, and genuinely interested in finding the perfect holiday for me. She took the time to understand exactly what I was looking for, offered great suggestions, and made the whole process feel easy and stress-free.
Thanks to her expertise, I ended up booking a holiday to Rhodes, which ticked every box. Lexi and her colleagues were incredibly knowledgeable about the destination and helped tailor everything to suit my preferences and budget.
What really stood out was her professionalism and enthusiasm, it felt like she truly cared about making sure I had the best possible experience, rather than just making a sale.
I would highly recommend booking through Hays Travel Redditch, especially with Lexi. I’ll definitely be returning for future holidays!
22 March 2026
Reply from Hays Travel - Redditch
We're happy to hear that you had such a positive experience booking your holiday with us. We appreciate your kind words regarding the assistance you received with Lexie. It's great to know that we could help you find the perfect holiday. We look forward to assisting you with future travel plans!
Great Service!!!
Hays Travel Redditch were so helpful in assisting me booking my cruise. No question was too much and their knowledge was great! I would like to mention Hayley who was outstanding in her customer service and it was so easy to book!
17 March 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind feedback! I’m really glad you found the process easy it was an absolute pleasure booking your cruise for you both!
Can’t fault the staff at Hays travel…
Can’t fault the staff at Hays travel Redditch, very knowledgeable and friendly, Caitlin was the agent we spoke to , she took her time going over everything we needed to know and found us the perfect holiday , thank you Hays Travel
17 March 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review, we wish you an enjoyable holiday to Malta!
Excellent customer service
Lovely travel consultant. She found me the very best deals and beat my previous quote. I’m looking forward to my family holiday thank you!
17 March 2026
Reply from Hays Travel - Redditch
We are so happy to have found the best deals for you and your family holiday! Thank you for taking the time to leave us such a wonderful review.
Reply from Hays Travel - Redditch
We appreciate you mentioning the personalized support you received. We're glad you enjoyed speaking with one of our team members!
redditch, Hays Travel
All staff at Hays Travel Redditch are…
All staff at Hays Travel Redditch are friendly and professional.
We find that Becky in particular makes the experience enjoyable and takes her time to find us the best deals available. She will go above and beyond, giving us information along the way. 👍
12 March 2026
Reply from Hays Travel - Redditch
We appreciate your kind words regarding our team's professionalism and friendliness. We're happy to hear that Becky made your experience enjoyable and went the extra mile to find the best deals for you.
Lovely friendly staff
Lovely friendly staff. Great communication smooth booking. Very helpful.
8 March 2026
Reply from Hays Travel - Redditch
We're happy to hear that you found our staff friendly and helpful, and that your booking went smoothly. Thank you for your feedback!
Both Becky and Jo
Both Becky and Jo, were very helpful, and understood my request. They made the booking experience pleasent.
5 March 2026
Reply from Hays Travel - Redditch
Thank you Mr Read for your kind words & your continued loyalty! always a pleasure to have you in store. Jo&Becky :)
Friendly and help full
4 March 2026
Reply from Hays Travel - Redditch
We appreciate your kind words; we're so happy we could provide friendly and helpful assistance to you!
redditch, Hays Travel
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