What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... See more
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I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff... See more
Company replied
Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
Company replied
As always we get great service from Hays in Redditch Hayley served us this time lovely young lady nothing too much trouble very satisfied 🥰🥰
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
918 reviews
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Ben at the Redditch Branch
Ben at the Redditch branch was very helpful and knowledgeable about which cruise would best suit us. He made us feel very comfortable
1 February 2026
Reply from Hays Travel - Redditch
Fay,
We're happy to hear that the Redditch branch provided helpful and informative service, making you feel at ease while choosing the best cruise for you.
Hays Travel
Staff were really helpful and answered…
Staff were really helpful and answered all of our concerns and guiding us through what we need to do for our holiday requirements.
31 January 2026
Reply from Hays Travel - Redditch
Kevin Briney,
We appreciate your positive feedback! We're happy to hear that our team was helpful and addressed all your questions, guiding you through the holiday requirements.
Hays Travel
Hayley was very positive in her…
Hayley was very positive in her approach to our requirements and she delivered on every aspect of our requests. Which made us all think Yes! Let’s book it now it’s a low deposit and monthly direct debit payments great for our budget and we are now cruising on Arvia in October making memories! Happy days at sea thank you Hayley and Hays travel
31 January 2026
Reply from Hays Travel - Redditch
julia ferguson,
We're happy to hear that our team member was able to meet your needs so positively! We're delighted you found a cruise that fits your budget, and we appreciate your kind words. Thank you for your review.
Hays Travel
Reply from Hays Travel - Redditch
Thank you for your kind feedback!
Lexie
Top Job
Lexie done a great job. Her patience was admirable with 3 indecisive sisters and a brother popping in to make thing louder than already was. Our holiday was eventually booked. Thanks Lexie you were great.
31 January 2026
Reply from Hays Travel - Redditch
Thank you for your kind feedback, I hope you have a great time!
Lexie
We Booked our Holiday with Ben He was…
We Booked our Holiday with Ben He was really Efficient , A Pleasure to talk to,He explained Everything clearly we came away feeling very happy.
17 January 2026
Reply from Hays Travel - Redditch
We're happy to hear that you had a wonderful experience booking your holiday with us. It's great to know that everything was clearly explained and efficient!
Hays Travel
Very good service
23 January 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback! Wishing you a wonderful Holiday!
Easy to book couldn’t have asked for…
Easy to book couldn’t have asked for better service
30 January 2026
Reply from Hays Travel - Redditch
Jack,
We're happy to hear that booking was easy, and we provided great service. Thank you for your positive feedback; we appreciate it.
The rep was very helpfull and pleasant
The rep was very helpfull showed us several examples of airports, hotels and trains/bus services etc before we made our minds up
28 January 2026
Reply from Hays Travel - Redditch
Graham Etsell,
We're happy to hear that the representative was very helpful in showing various options, which assisted you in making your decision. Thank you for your feedback.
Hays Travel
Excellent service
22 January 2026
Reply from Hays Travel - Redditch
Thank you for your kind feedback! we wish you a enjoyable holiday in Lanzarote
Booking easy and we had a change of…
Booking easy and we had a change of mind and Niamh was great in sorting this out 10/10 thanks
29 January 2026
Reply from Hays Travel - Redditch
Simon fitzpatrick ,
We appreciate your kind feedback and are so glad we could assist when you changed your mind, making the booking process easy for you.
Hays Travel
Mediterranean cruise.
Hayley was very helpful when we visited to book a cruise to the Mediterranean and sorted it out for us.
26 January 2026
Reply from Hays Travel - Redditch
Mr & Mrs Peter Stephens,
We appreciate you taking the time to share your booking experience. We are so happy to hear that our team member was very helpful in booking your cruise.
Hays Travel
Always a pleasure to go to Hays Travel…
Always a pleasure to go to Hays Travel very helpful staff
28 January 2026
Reply from Hays Travel - Redditch
William,
We appreciate you taking the time to leave us such a wonderful review. It is always a pleasure to assist you.
Hays Travel
Niamh
Niamh, the girl who helped us was very patient, kind and understanding of our needs. She booked us a wonderful holiday which we are looking forward to. At times unfortunately the background noise in the shop made it difficult for us to hear but Niamh was very patient and repeated things when necessary.
28 January 2026
Reply from Hays Travel - Redditch
MrsGLADYSDAVIES,
We appreciate you sharing your experience. We're happy to hear that you found assistance in planning your holiday and that our team member was helpful, patient, and kind. We will address the background noise issue.
Hays Travel
Booking a cruise
We called into the Redditch branch to book a cruise in April. Becky gave us plenty of information and guided us through the booking process.
We are now looking forward to enjoying the cruise.
27 January 2026
Reply from Hays Travel - Redditch
We're happy to hear that we provided you with plenty of information for your cruise booking. Thank you for booking with us, and we hope you enjoy your cruise!
Good booking experience …
Our booking and documentation was easily and swiftly made. The only delay was waiting for a reply from Central Team about a hotel query.
Our Advisor was efficient and had a good sense of humour . She was able to share experiences too.
19 January 2026
Reply from Hays Travel - Redditch
We're happy to hear that your booking and documentation process was easy and swift. We appreciate your feedback regarding the delay and are glad you found our advisor efficient and humorous.
Good value for the money
Niamhn was very helpful and went out of her way to help. Hays was good value for money.
26 January 2026
Reply from Hays Travel - Redditch
We appreciate your kind words! We're happy to hear that you found our services helpful and of good value. Wishing you a wonderful Holiday!
Reply from Hays Travel - Redditch
Thankyou for your kind feedback! We are happy you were pleased with our service. Wishing you a wonderful Holiday!
Reply from Hays Travel - Redditch
Thankyou for your Kind Feedback, Wishing you a wonderful Holiday!
First class service again all the staff…
First class service again all the staff at the Redditch office are helpful and polite Caitlin was very helpful and told all we wanted to know
25 January 2026
Reply from Hays Travel - Redditch
We appreciate your kind words regarding the first-class service you received, and appreciate your repeat loyalty at Hays in Redditch. Wishing you a lovely Holiday!
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