Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help What a difference!!! The lady's that wo... See more
Company replied
I spoke to Georgia and explained what we were looking for & gave our budget, she came back with 4 different options and helped us find the perfect holiday for our family! Super helpful & made the proc... See more
Company replied
Very friendly welcome as soon as I walked in to the unit and offered to help me with putting the app on my phone and sort out currency i would need answered any questions i had very happy would be com... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
5.0
Excellent
524 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joanne was very knowledgable.and a…
Joanne was very knowledgable.and a pleasure to deal with, nothing was too.much trouble and didnt feel.rushed
2 September 2026
Always a happy experience booking at…
Always a happy experience booking at our local Rhyl branch. Very helpful friendly & efficient staff. Diolch.
28 August 2026
Amazing staff need to get a bonus for…
Amazing staff need to get a bonus for there hard work there really get all your bookings out there is no need to worry about anything as its all done fantasy girls there they go out and be on to get the right holiday for you four times this year and always go and book there in Rhyl as the girls knows what we need in are holidays thanks so much
25 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had a fabulous experience in the Rhyl…
Had a fabulous experience in the Rhyl store yesterday the girls were so helpful
And we booked a brilliant holiday
22 August 2026
Reply from Hays Travel - Rhyl
Thank you for your kind words! We are so pleased to hear that you had a positive experience with our customer help in booking your holiday. We hope you have a wonderful trip!
Hays Travel Rhyl
Good sales staff who are knowledgeable…
Good sales staff who are knowledgeable and helpful.
8 August 2026
Reply from Hays Travel - Rhyl
Geoffrey Faulkner,
Thank you for your wonderful feedback! We are so pleased to hear that our sales staff were knowledgeable and helpful during your experience with us.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Janet Evans,
Thank you for your kind words! We are so pleased to hear that you had a positive experience with our customer help in booking your holiday. We hope you have a wonderful trip!
Hays Travel Rhyl
Easy done asked and got very…
Easy done asked and got very professional and helpful from fern
18 August 2026
Reply from Hays Travel - Rhyl
Mr Whitley,
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our service professional and helpful. We truly appreciate your kind words.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Gareth Perkins,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and that we were able to find you a great deal again.
Hays Travel Rhyl
Hayes Travel Rhyl, First Class
Joanne and the rest of the team at Hayes Travel in Rhyl have been exceptional in helping us create our once in a lifetime trip to Japan, helping us find the right hotels and flights to ensure we get the best from our time visiting the country, thank you so much 😊
15 August 2026
Reply from Hays Travel - Rhyl
Donna Jones,
Thank you so much for your wonderful review! We are so pleased to hear that our team was exceptional in helping you create your once-in-a-lifetime trip to Japan. We hope you have an amazing time!
Hays Travel Rhyl
Everything we needed to know about…
Everything we needed to know about booking our holiday was told to us and completed for us.
It was an easy and well explained process
6 August 2026
Reply from Hays Travel - Rhyl
Angela James,
Thank you for your wonderful 5-star review! We are so pleased to hear that your booking process was easy and well-explained, and that we provided you with all the information you needed.
Hays Travel Rhyl
Very friendly welcome as soon as I…
Very friendly welcome as soon as I walked in to the unit and offered to help me with putting the app on my phone and sort out currency i would need answered any questions i had very happy would be coming back again
12 August 2026
Reply from Hays Travel - Rhyl
D Evans,
Thank you for your wonderful review! We are so pleased to hear that you had such a friendly and helpful experience, especially with setting up your app and sorting out your currency. We look forward to welcoming you back again!
Hays Travel Rhyl
Nicole is so lovely and welcoming
Nicole is so lovely and welcoming. Straight away asked how our parents were doing. Made us feel at ease and helped up book our holiday very quickly. Thank you so much 😊
5 August 2026
Reply from Hays Travel - Rhyl
Natasha,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything was sorted out for you so quickly. We appreciate your kind words, We hope you have an amazing holiday!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Susan Oldfield,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you found our customer service to be both helpful and pleasant.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
John,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and professional. Your kind words are greatly appreciated.
Hays Travel Rhyl
Lovely welcome
Lovely welcome
Great advice
Friendly, accommodating, knowledgeable.
Efficient.
Would definitely recommend.
2 August 2026
Reply from Hays Travel - Rhyl
Kevin,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team friendly, knowledgeable, and efficient. We truly appreciate your recommendation.
Hays Travel Rhyl
Helpful
The lady who assisted us was extremely helpful and pleasant. She made our experience a lovely one. Quick, efficient and informative.
31 July 2026
Reply from Hays Travel - Rhyl
Thank you for your wonderful feedback! We are so pleased to hear that our team member made your experience a lovely one. We appreciate your kind words.
Hays Travel Rhyl
Really helpful and patient
Really helpful and patient. Didn't have anywhere specific in mind.
21 July 2026
Reply from Hays Travel - Rhyl
Chris ,
Thank you so much for your kind words! We're delighted to hear that our team was helpful and patient in assisting you, even without a specific destination in mind. We appreciate your feedback!
Hays Travel Rhyl
Georgia
Georgia was extremely helpful and professional and nothing was too much trouble
12 July 2026
Reply from Hays Travel - Rhyl
Gary French,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was extremely helpful and professional, and that nothing was too much trouble. We truly appreciate your kind words.
Hays Travel Rhyl
Joanne was super professional and…
Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day to finalize everything, and another staff member knew exactly what I needed and was just as professional. Big thanks to everyone!
25 July 2026
Reply from Hays Travel - Rhyl
Roger Roberts,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and that our team was so helpful in finding your perfect holiday.
Hays Travel Rhyl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.