Very polite and friendly,sorted everythink out straight away,book with haze travel every year,never a proble
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Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day t... See more
Company replied
We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help What a difference!!! The lady's that wo... See more
Company replied
I spoke to Georgia and explained what we were looking for & gave our budget, she came back with 4 different options and helped us find the perfect holiday for our family! Super helpful & made the proc... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
4.9
Excellent
528 reviews
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Outstanding service
Outstanding service.
Fern never fails to deliver.
We had such a specific brief and she met every point perfectly
So much easier than doing this alone and getting it wrong. Well done to all at Hay’s Rhyl.
19 June 2026
Reply from Hays Travel - Rhyl
Eunice Lloyd,
Thank you for your wonderful review! We are so pleased to hear our colleague delivered such outstanding service and met your specific brief perfectly. We appreciate your kind words.
Hays Travel Rhyl
Great Place!
Fern was great, she took away all the stress and made it super easy! Definitely Recommend
12 June 2026
Reply from Hays Travel - Rhyl
Joe,
We are so pleased to hear we made things easy for you! Thank you for the wonderful recommendation.
Hays Travel Rhyl
They help me book my holiday took time…
They help me book my holiday took time to get what I needed.
11 June 2026
Reply from Hays Travel - Rhyl
Michelle Shaw,
We're glad we could help book your holiday! Thank you for your kind words.
Hays Travel Rhyl
Great customer service 5 stars
Great customer service 5 stars. Booking was easy on a complex booking thank you
16 June 2026
Reply from Hays Travel - Rhyl
Paul Lawrence-Miller,
We're delighted you found our service great and your holiday was booked with ease. Thank you for such a kind review!
Hays Travel Rhyl
Nicole was very helpful
Nicole was very helpful
She went through a lot of holidays to get the that suited my needs thankyou Nicole
6 June 2026
Reply from Hays Travel - Rhyl
Irene,
We're so glad we could help you find the perfect holiday. Thank you for your kind words!
Hays Travel Rhyl
Number one travel agency
What can you say about Hays travel, I would describe them in just two words.(The best). Always ready to help and give advice on any queries you have. Can’t fault them, they are Number one.
31 May 2026
Reply from Hays Travel - Rhyl
Graham ,
We are so happy to hear such wonderful feedback! It's fantastic to know that our team consistently provides excellent service and advice.
Hays Travel Rhyl
Great conversation explained every…
Great conversation explained every little detail bout flights lady was very pleasent and very helpful brilliant sales person highly recommended would deal with her again well done hays trave North wales rhyl x
11 June 2026
Reply from Hays Travel - Rhyl
Mary,
Thank you for your wonderful review! We are so pleased to hear that our colleague provided such excellent service and made your experience so positive. We truly appreciate your recommendation.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Steven,
Thankyou for your kind words!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Anna-marie,
We are so pleased to hear this. Thank you for sharing your kind words.
Hays Travel Rhyl
The lady we spoke to was v ery helpful…
The lady we spoke to was v ery helpful polite and friendly well done her name was Ferne
7 June 2026
Reply from Hays Travel - Rhyl
D Amos,
Thank you for your kind words! We are delighted to hear you had such a positive experience.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Bron Hughes,
We are so glad we could tailor a holiday to your needs. Thank you for your kind words!
Hays Travel Rhyl
I spoke to Georgia and explained what…
I spoke to Georgia and explained what we were looking for & gave our budget, she came back with 4 different options and helped us find the perfect holiday for our family! Super helpful & made the process 10x easier! We’d been looking for days ourselves with no luck & she managed to find us the perfect holiday in no time! A credit to the team
4 June 2026
Reply from Hays Travel - Rhyl
Georgia,
We're so happy to hear we could help you find the perfect family holiday! It's wonderful that our team made the process easier for you. Thank you for your kind words!
Hays Travel Rhyl
Really good
Really good , lady match the holiday I wanted with internet prices, so all good
3 June 2026
Reply from Hays Travel - Rhyl
Susan Walsh,
Thankyou for your kind words and review, We appreciate it!
Hays Travel Rhyl
Great communication
Great communication, great price & booking was easy but informative 👍 looking forward to our holiday now ☺️
28 May 2026
Reply from Hays Travel - Rhyl
Marc,
We are so pleased to hear that your booking experience was easy and informative. We hope you have a wonderful holiday!
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Raymond,
We appreciate your kind words! Thankyou for your review.
Hays Travel Rhyl
Fern the manger in the Rhyl shop was…
Fern the manger in the Rhyl shop was firest class nothing was to much trouble please thank her for a first class service
Jeff Harveen
23 May 2026
Reply from Hays Travel - Rhyl
Jeffrey,
We're so glad to hear about your excellent experience! We truly appreciate your kind words and positive feedback.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Amanda Mcphait,
We are so pleased to hear about your positive experience. We appreciate you sharing this feedback with us.
Hays Travel Rhyl
Jo Wallis and her manager Fern .. excellent service
Jo Wallis and her manager Fern were very attentive and professional
We were happy the price and service
Great when booking for big groups… ( this is our second time booking with them
No stress, just looking forward to a fun holiday now .. thanks 🤗
17 May 2026
Reply from Hays Travel - Rhyl
Samantha,
We're so pleased to hear you had a great experience with our team and found our service attentive and professional. We appreciate your continued trust in us for your group bookings!
Hays Travel Rhyl
The lady that booked our holiday was very helpful and checked out the local area that we’re going to out for us and gave us helpful tips.
The lady that booked our holiday for us was very helpful. She recommended various locations in Greece and checked out the local areas giving us tips on what we can do when we are there. She checked out a number of hotels and holidays in our price range and helped us come to a decision without pressurising us .
16 May 2026
Reply from Hays Travel - Rhyl
Zena,
We are so pleased to hear that we could help you find the perfect holiday without any pressure. Thank you for sharing your wonderful experience with us!
Hays Travel Rhyl
Fab staff always willing to help
9 May 2026
Reply from Hays Travel - Rhyl
Mrs Day,
We appreciate your kind words. We are glad our staff was helpful.
Hays Travel Rhyl
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