Hays Travel - Rickmansworth Reviews 

The people in the shop was so nice and ran through everything for me and my husband to understand first time going on a special cruise x so excited

The staff couldn't have been more helpful and informative. A really excellent service and extremely welcoming experience. Will definitely go back in future.

Helen was friendly, helpful and knowledgeable.

Geoff and team make booking your holiday so easy and straightforward.
Nothing is too much trouble and always accommodates customers' needs.
Would highly recommend.

Friendliness of all staff and taking time to listen and not rushing through the sale.
All in shop help each other working as a very good team.
They gave us complete satisfaction with our booking and most importantly confidence that we made the right decision.
A good customer experience. Well done all staff in Rickmansworth Office.

Friendly and knowledgeable staff

A short notice for booking a holiday,but the young lady gave it all her experience to find the prefect break and the right travel times for our local airport.
While done Fleur we will definitely be back with your amazing help gave us a great holiday.

Thank you
James&Jacky

Very helpful agent. Asked the right questions booked the right trip. Super price and great service

We went in with no real idea of where we wanted to go, we just knew that we wanted warm and within a certain flight time, they were very helpful and knowledgeable about destinations etc, and What the actual hotels and areas were like.
This is the second time we have used their services and will do so again I highly recommend them.

My experience at Hayes branch Rickmansworth was outstanding. A great team highly recommend this Rickmansworth branch.

The staff was so pleasant and helpful, nothing was to much trouble, everything was explained so we felt confident to book our holiday.

Thank you for organising our holiday in January
Excellent experience so will be back again soon

Geoff made the whole process easy and enjoyable, we try to book everything with the guys in Rickmansworth, Geoff or Helen being our "go to"

My first time dealing with Travel Agent Jeffrey was amazing from start to finish. So kind and thoughtful in every way.

My friend and I had a great experience and success finding a holiday courtesy of Helen. We had different needs and not a large budget, but Helen found a great deal for us. Helen was very friendly and patience and knew vast amount about holidays. Would definitely use Hays travel in Rickmansworth in the future.

An extremely wonderful service! Helen assisted us with the booking and she had great patience! She ensured the hotel & resort we eventually settled upon met all the criteria set by us. Also Jeff(manager) was very helpful.
Thank you both,Helen and Jeff for a most friendly,kind and courteous service! My wife and I would definitely book a holiday with Hays Travel again.

Fleur greeted us and made us feel very welcome and relaxed. She found us exactly the holiday we wanted and in fact even more. We are extremely grateful to her for her knowledge. friendliness and professionalism. A credit to the company.
Thank you!

Sales person when over and above expectations in helping my wife and I book a cruise

Dear Hays Travel Rickmansworth,

I am writing this from the Occidental Ibiza, where we have just checked in to begin what was meant to be a special family holiday. The holiday you recommended and sold to me cost £3,700. Based on your advice, I trusted that this hotel was “good and reliable” – you even reassured me by emphasising your experience at TUI and saying you knew what was best for us. Unfortunately, the reality is completely unacceptable.

Key issues on arrival:
• Our Jet2 booking (Ref: BF2QB4 / 18485286) clearly states 2 adults + 2 children, yet the hotel has us recorded incorrectly as 2 adults + 1 infant.
• The room is tiny, far too small for a family of four, and completely unsuitable.
• My three year old is expected to sleep on a sofa bed directly under a blasting air conditioning unit, with a two-foot drop onto tiled flooring and no guardrails. This is dangerous and risks both falls and illness from the cold air blowing on her all night.
• No travel cot has been provided for my one-year-old, despite this being essential.
• Despite raising this with hotel staff immediately, it is now 10:30pm and nothing has been done. We are left with two exhausted young children and no safe sleeping arrangements.

This is not the holiday I paid for. I relied on your personal recommendation, and you assured me this hotel was right for my family. It is in fact unsafe, unsuitable, and a complete failure of duty of care.

I need urgent action to move us into proper accommodation tonight. I also expect this complaint to be formally logged, investigated, and escalated, as this situation is a direct result of your advice and booking recommendation.

I trusted Hays Travel with my family holiday and a £3,700 spend. Right now, we are left in unsafe conditions with two small children this is simply unacceptable.

Excellent service. Great advice and information