We didn’t plan to book that day, but Billy was so helpful and patient going through everything with us making it easy to make a decision. We have booked our holiday and know we can contact Billy if we... See more
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Vanessa is absolutely a wonderful consultant. She knows our needs and will take her time to find us our holiday that suits our needs. Friendly professional we never feel rushed as we go through all... See more
Company replied
I always book my holidays with Denise. Her and the whole team are always so helpful. They go above and beyond.I cannot recommend them highly enough. It's so nice to actually deal with people rather th... See more
Company replied
Louise was friendly and respectful towards helping me find the right holiday first time I’ve used hays travel and would definitely recommend and book my next holiday with you Thank you so much Ann... See more
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1k reviews
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Amazing service
I always book my holidays with Denise. Her and the whole team are always so helpful. They go above and beyond.I cannot recommend them highly enough. It's so nice to actually deal with people rather then doing it online.
27 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to write such a lovely review.
We didn’t plan to book that day
We didn’t plan to book that day, but Billy was so helpful and patient going through everything with us making it easy to make a decision. We have booked our holiday and know we can contact Billy if we have any questions. Overall a great experience.
2 August 2026
Reply from Hays Travel - Romford
Thank you so much Mollie for taking the time to leave such a lovely review.
Thank You
Billy
Sean was very helpful and spent a long…
Sean was very helpful and spent a long time trying to find us the best holiday
1 August 2026
Reply from Hays Travel - Romford
Thank you so much for taking the time and trouble to write a review.
It was a pleasure to find the right holiday for you.
Kind regards,
Sean
Visited Romford branch
Visited Romford branch. Staff were very pleasant and helpful. Pleased with advice given and trip booked. Will recommend to friends.
21 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review.
Louise was friendly and respectful…
Louise was friendly and respectful towards helping me find the right holiday first time I’ve used hays travel and would definitely recommend and book my next holiday with you
Thank you so much
Anne
30 July 2026
Again Denise surpassed my expectations…
Again Denise surpassed my expectations 2nd time visiting and 2nd holiday booked. Fantastic knowledge and absolute patience of a saint.
29 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to write such a lovely review.
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review.
Louise was very understanding and dealt…
Louise was very understanding and dealt with new booking for me
28 July 2026
Reply from Hays Travel - Romford
Dear Mrs Pollock,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Reply from Hays Travel - Romford
Dear Mr Dempsey,
Thank you for leaving us a lovely review.
Kindest regards,
Hays Travel Romford
Help us to find a lovely holiday…
Help us to find a lovely holiday somewhere fairly hot in October. All staff are very welcoming and helpful asking the right questions about what we wanted from our holiday.
27 July 2026
Reply from Hays Travel - Romford
Thank you for your wonderful feedback! We hope you have a fantastic trip!
Marnie
Marnie listen to what our requirements were
Marnie listened to us and nothing was too much trouble and she found our special holiday for my husbands 60th next year
26 July 2026
Reply from Hays Travel - Romford
Thank you for the lovely review, I am so glad we found a special holiday for you :)
Marnie
Very helpful on booking the holiday and…
Very helpful on booking the holiday and looking for the best excursions to try whilst there
27 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
-Lily-Mae
Vanessa is absolutely a wonderful…
Vanessa is absolutely a wonderful consultant. She knows our needs and will take her time to find us our holiday that suits our needs. Friendly professional we never feel rushed as we go through all the options and always end up booking a holiday. Will always use hays travel. Janet byrne
25 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Careful consideration of our…
Careful consideration of our requirements and well informed about the options available.
24 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Ideal tour company for expert advice to…
Ideal tour company for expert advice to suit our needs
As always Donna, was excellent
26 July 2026
Reply from Hays Travel - Romford
Thank you Pauline for your lovely words
Booking our next adventure
Very helpful staff who go out of there way to meet our needs.
22 July 2026
Reply from Hays Travel - Romford
Thank you for the lovely review
It was a great experience
It was a great experience, Eric dealt with us, he was patient and very helpful. He listened to everything we asked for and booked what we wanted for us.
23 July 2026
Reply from Hays Travel - Romford
Thank you
I am dealing with Hayes travel for a…
I am dealing with Hayes travel for a number of years I find the services excellent.
Chris is friendly and she had lots of patience.
Thanks for everything
24 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a review
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