The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more
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See what reviewers are saying
Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more
Company replied
We have never had a bad experience in Hays - yesterday we popped in to book a cruise and once again it was a happy experience. We were served by Christine who was so patient with us - nothing was too... See more
Company replied
Vanessa is absolutely a wonderful consultant. She knows our needs and will take her time to find us our holiday that suits our needs. Friendly professional we never feel rushed as we go through all... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1k reviews
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Always book our cruises with Hays…
Always book our cruises with Hays travel Romford. Saw Denise and booked our next cruise. It was simple and done efficiently.
12 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Donna has always gone above and beyond…
Donna has always gone above and beyond with her service, after spending many years as a colleague and her customer. Her traits and personality can be seen and embedded with many of her team members. A true credit to Hays Travel
12 July 2026
Reply from Hays Travel - Romford
Thank you, you are so kind to say those words
Donna was amazing so patient and…
Donna was amazing so patient and thorough and got us just what we were looking for
12 July 2026
Reply from Hays Travel - Romford
Thank you for your very kind words. I am so glad we got this booked with your dream destinations.
Vanessa was very helpful with our…
Vanessa was very helpful with our requirements for booking a holiday and we are very pleased with what we have chosen and can’t wait to go now.
11 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review, it was my absolute pleasure being able to help you, Vanessa
We had a great experience with Billy
We had a great experience with Billy. We arrived with many ideas and Billy researched all the options and came up with an even better option. We booked and left the shop extremely happy.
11 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave me such a lovely review.
Thank You
Billy
Very good 👍 👍
10 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave us a lovely review
Denise was Very helpful with lots of…
Denise was Very helpful with lots of suggestions and knowledge.
30 June 2026
Reply from Hays Travel - Romford
Thank you for taking the time to write a lovely review.
Always an excellent service from Louise…
Always an excellent service from Louise in the Romford Branch.
27 June 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
-Niamh
First time I’ve used Hays travel and I…
First time I’ve used Hays travel and I was really happy and impressed with my booking. The agent was a really nice and helpful bloke called Sean at the Romford branch. He was really helpful, he explained everything as we went through the booking and I would definitely recommend him and Hays travel. Great experience.
5 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Denise was very helpful in booking our…
Denise was very helpful in booking our holiday, especially as we didn't wasn't sure where to go.
Always so helpful in this travel agent.
3 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review.
.dyslexic no review
3 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave me a 5 star review.
- Niamh
We were greeted as we arrived in store
We were greeted as we arrived in store, listened carefully to our requirements and the process was followed through and sorted to our satisfaction. The member of staff in Romford branch of Hays Travel was Donna, very pleasant and made the procedure easy (as we have not been able to go on a holiday abroad, for the last 5 years).
23 June 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Jill
All went very smoothly and managed to find our apartment and location easily. Thank you
30 June 2026
Reply from Hays Travel - Romford
Jill,
We're so pleased to hear that everything went smoothly and that you found your apartment and location without any trouble. Thank you for your kind words!
Kind Regards
Hays Travel
Great service
The lady ( Lily- Mae ) that did our booking was polite, patient and helpful. No pressure to book insurance with her, but we did. Informed us of time line for picking up boarding passes and phone call for possible currency exchange
30 June 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review,
Many thanks
Lily-mae
Had a query called the branch (which…
Had a query called the branch (which was five minutes from closing) but they still took there time to help us
29 June 2026
Reply from Hays Travel - Romford
Thank you for your positive feedback.
Eric Carr is full of knowledge seems to…
Eric Carr is full of knowledge seems to know exactly what you want and goes that one step further to make it easier
26 June 2026
Reply from Hays Travel - Romford
Thank you
Dee was both thorough and helpful
Dee was both thorough and helpful. Gave options and discussed with us the details …
Thanks Dee x
29 June 2026
Reply from Hays Travel - Romford
Thank you for your positive feedback.
Donna was wonderful.
Donna was wonderful.
The whole service was exceptional.
Will definitely use again soon.
Richard Came
25 June 2026
Reply from Hays Travel - Romford
Thank you so much for your lovely feedback! It was a pleasure to help you, and I'm so glad you were happy with the service. I really appreciate your kind words and look forward to seeing you again soon!
Donna was amazing at helping us choose…
Donna was amazing at helping us choose where to go on holiday, finding the best flight times and booking everything for us.
Holiday booking made easy.
25 June 2026
Reply from Hays Travel - Romford
Thank you so much for your lovely review! I'm so pleased I could help you find the perfect holiday and make the booking process easy. It was a pleasure helping you, and I hope you have an amazing trip. I look forward to helping you with your next holiday!
Reply from Hays Travel - Romford
Thank you for your positive feedback.
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