The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more
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See what reviewers are saying
Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more
Company replied
We have never had a bad experience in Hays - yesterday we popped in to book a cruise and once again it was a happy experience. We were served by Christine who was so patient with us - nothing was too... See more
Company replied
Vanessa is absolutely a wonderful consultant. She knows our needs and will take her time to find us our holiday that suits our needs. Friendly professional we never feel rushed as we go through all... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1k reviews
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It was a great experience
It was a great experience, Eric dealt with us, he was patient and very helpful. He listened to everything we asked for and booked what we wanted for us.
23 July 2026
Reply from Hays Travel - Romford
Thank you
I am dealing with Hayes travel for a…
I am dealing with Hayes travel for a number of years I find the services excellent.
Chris is friendly and she had lots of patience.
Thanks for everything
24 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a review
Donna was so helpful answered all our…
Donna was so helpful answered all our questions.
Found us a lovely hotel that catered to all the ladies needs.
Will book the next holiday
With Hays
23 July 2026
Reply from Hays Travel - Romford
Mrs Ann backhouse,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful and found you a lovely hotel that catered to all your needs. We look forward to assisting you with your next holiday booking.
Kind Regards
Hays Travel Romford
Myself and 4 friends all between 60 and…
Myself and 4 friends all between 60 and 73yrs went in and our Hayes assistant was so patient with all our many requests. It took 2 and a half hours to find a holiday we all liked and agreed on. We were made a lovely coffee each. She was so good. We felt listened to. And the service was excellent.
16 July 2026
Reply from Hays Travel - Romford
Dear Mrs Gibson,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
-Lily-Mae
Very friendly and helpful travel agent…
Very friendly and helpful travel agent that helped us.
21 July 2026
Reply from Hays Travel - Romford
Thank you so much for your lovely review :)
Marnie
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review
Super Eric
Eric has helped me book previous holidays and is knowledgeable, helpful and is willing to give you a lot of his time to make sure you book exactly what you want
19 July 2026
Reply from Hays Travel - Romford
Mr Wayne Allen,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and appreciate your kind comments.
Kind Regards
Hays Travel Romford
I came into Hays in the Brewery to book…
I came into Hays in the Brewery to book an eleven night holiday for next year.and was very pleased with the service.it was so easy to book.
My wife and I always book with this company.They are always helpful.
Alan.
19 July 2026
Reply from Hays Travel - Romford
Pamela Pryer,
Thank you for your wonderful feedback! We are so pleased to hear that booking your eleven-night holiday was easy and that you were very pleased with the service. We truly appreciate your continued loyalty and kind words.
Kind Regards
Hays Travel Romford
Polite staff
Polite staff
Answered our questions with confidence and clear explanation resulting in making 2 bookings.
19 July 2026
Reply from Hays Travel - Romford
Dear Mrs Lopez-Agdomar,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
My second purchase with Hays…
My second purchase with Hays Travel.What makes it great is all the usual things I look for,but especially Eric.He takes care of everything so well.
I am seventy now and,whilst a late starter with booking online.Now I have decided I need to go back to a travel agent because I am not as sharp as before and frightened of making an expensive mistake.As I said to him,I need an Eric App.Well done!
12 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave me such a lovely review.
Thank You
Eric
Sean at hays travel always very helpful…
Sean at hays travel always very helpful goes the extra mile
19 July 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review.
The sales assistant was very good
The sales assistant was very good - she listened and helped me with my phone.
17 July 2026
Reply from Hays Travel - Romford
Thank you for leaving such a lovely review
Really lovely staff
Really lovely staff. It took a while with 5 of us but we got the holiday we wanted. Very very happy such lovely staff. I will be using Hays again
16 July 2026
Reply from Hays Travel - Romford
Dear Mrs Harris,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
The agent I dealt with was very welcoming…
The agent I dealt with was very friendly and super efficient even though I was only looking to book a 5 day coach holiday.
16 July 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review.
- Vanessa
The agent was helpfull and polite will…
The agent was helpfull and polite will award her 5 star
16 July 2026
Reply from Hays Travel - Romford
Dear Mrs Marshall,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Very helpful very friendly and printed…
Very helpful very friendly and printed out all the necessary documents
15 July 2026
Reply from Hays Travel - Romford
Thank you for your positive review.
Really helpful staff.
My experience was very good.
Marnie listened to my requirements and after a search found the perfect holiday.
13 July 2026
Reply from Hays Travel - Romford
Thank you for your wonderful feedback! We are so pleased to hear that your experience was very good and that we were able to find the perfect holiday for you.
Marnie :)
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