Hays Travel - Romford Reviews 

1,440
TrustScore 5 out of 5

4.9

Unit 9 The Brewery Shopping Centre, RM1 1AU Romford, GB


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Rated 5 out of 5 stars

The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more

Company replied

Rated 5 out of 5 stars

Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

We have never had a bad experience in Hays - yesterday we popped in to book a cruise and once again it was a happy experience. We were served by Christine who was so patient with us - nothing was too... See more

Company replied

Rated 5 out of 5 stars

Vanessa is absolutely a wonderful consultant. She knows our needs and will take her time to find us our holiday that suits our needs. Friendly professional we never feel rushed as we go through all... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom

  • 01708872195

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,440)

118,901 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five stars as always

Five stars as always. I have recently booked 2 holidays with Denise Hart, she’s always so helpful (as are all the staff too) she always makes sure that I get exactly what I want, gives lots of helpful advice & is always at the end of the phone if needed. I wouldn’t book with anyone else

8 April 2026
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Reply from Hays Travel - Romford

Thank you

Rated 5 out of 5 stars

I was only thinking when I booked my…

I was only thinking when I booked my holiday with Hays Romford how I am looked after. Chris who usually deals with me knows all the little details that I like, which are of course so important when booking a holiday. I am sure there are more good travel agents out there but I can honestly say they'll have to go some to match the efficient and friendly .service you get from Hays.

11 April 2026
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Reply from Hays Travel - Romford

Thank you for your lovely review. We do love to get it right for our customers, and it is great to hear of your appreciation for the efforts we go to.

Rated 5 out of 5 stars

Very helpful

Very helpful, & the lady knew what she was talking about, I found a great holiday,,, thank you

2 April 2026
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Reply from Hays Travel - Romford

Thank you for leaving me a lovely review :) - Marnie

Rated 5 out of 5 stars

Mauritius 26

A really good experience from start to finish. Lily Mae was very helpful and spent time going through a number of options. We left with the whole holiday sorted. We did have to make soma adjustments to our holiday and again Lily Mae was very accommodating when my wife returned to make the changes.

29 March 2026
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Reply from Hays Travel - Romford

Thank you for your lovely review.

Rated 5 out of 5 stars

Cruise

Friendly, informative

28 March 2026
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Reply from Hays Travel - Romford

Thank you so much for taking the time and trouble to leave a review.

It is much appreciated.

Kind regards,

Sean

Rated 5 out of 5 stars

Vanessa was very helpful and…

Vanessa was very helpful and knowledgable.she was very efficient.and made me feel lile a valued customer.dh explained thingd very clearly.she obviously loves her job

4 April 2026
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Reply from Hays Travel - Romford

Thank you for taking the time and trouble to leave a review. It is greatly appreciated.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Endless patience helping me find the perfect getaway. Every time I pop in the reception is first class. Thank you.

2 April 2026
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Reply from Hays Travel - Romford

Thank you for taking the time to leave such a lovely review - Marnie

Rated 5 out of 5 stars

Travel advisor Eric Carr

Travel advisor Eric Carr has been excellent helping with my holiday to Mauritius. He has gone above and beyond to make it happen, I would highly recommend family and friends to Hays Travel Romford for any holiday destination.

30 March 2026
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Reply from Hays Travel - Romford

Thank you for taking the time to leave such a lovely review

Rated 5 out of 5 stars

Lilly Mae was brilliant

Lilly Mae was brilliant. She found exactly what we wanted. Very impressed with the service we got.

22 March 2026
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Reply from Hays Travel - Romford

Thank you for leaving a review. I am most grateful.

Rated 5 out of 5 stars

Great staff

The staff was very friendly and helpful very polite. They listens to what we needed and I would 100% go there again.

14 March 2026
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Reply from Hays Travel - Romford

Thank you so much for leaving a review.

Rated 5 out of 5 stars

Hays Romford review

The sales agent was very friendly and helpful. She listened to what we wanted and gave us a good range of holidays to look at. She wasn't pushy at all and it was no effort to go back and look at each hotel.

20 March 2026
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Reply from Hays Travel - Romford

Thank you very much for your lovely review. It is very much appreciated.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very helpful and friendly. Did everything to assist.

19 March 2026
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Reply from Hays Travel - Romford

Thank you so much for your lovely review

Rated 5 out of 5 stars

Fantastic service from Hays Travel!

Fantastic service from Hays Travel!
Denise and Louise were outstanding in there ability to organise a touring holiday of california and nevada.
Can't thank them enough for there help and advice!

18 March 2026
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Reply from Hays Travel - Romford

Thank you so much for your wonderful review. It is much appreciated!

Rated 5 out of 5 stars

Louise Dempsey

Louise Dempsey has so much experience and puts so much love into finding the best and most suitable holidays. She takes all the stress out of finding a holiday.

13 March 2026
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Reply from Hays Travel - Romford

Thank you for leaving a review. I am most grateful

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