Hays Travel - Rothwell Reviews 

This was the second holiday we have booked recently. On each occasion Holly at the Rothwell branch handled our booking. She was polite and professional and did an excellent job on both occasions.

5star service from Adam excellent knowledge and match our requirements perfectly
Thank you

We have booked with hays travel for quite a long time now. Karen knows us and my special assistance that I need at the airport. This makes the whole process alot easier for me ( not having to go through what my health problems are and my assistance needs are)

Your staff are the most friendly and helpful staff I have met for quite a while

Charlotte was good at communicating and had a personable style. Took time to listen to my requirements and provide several options.
Charlotte was flexible and able to work with me on securing a good deal on a special trip with my daughter. Charlotte represented Hays Tracel professionally and I recommend them to anyone.

As soon as we walked in to the shop we was greeted by all the lovely friendly staff
We was enquiring about a cruise the had showing in the window . They were so helpful and seemed pleased we had gone in, they gave us all the information we requested and went way beyond ended up us booking got a great deal, exceptionally happy with everything very enjoyable experience

Very good customer care.nothing was too much trouble help us find the best price

It’s lovely to have a local community that cares
Karen and Adam are great people and a credit to Hays
Thanks for sorting out our cruise

Holly was very helpful and booked our holiday for us

Great service. Provided options and lots of information. Confirmed all bookings and next steps.

Holly was very friendly and had time to deal with my request while having a chat and passing the time of day. She was very polite.

many thanks to Karen in Rothwell - great service as usually

Karen made our holiday booking very easy and a pleasant experience. She is very knowledgeable. Karen has a friendly manner and is easy to talk to.

Holly was just brilliant. We went into store looking for some inspiration for some winter sun and she came up with our prefect holiday. Not only that but she booked everything for us. To do that ourselves would have been impossible.
We are looking for a river cruise next year so will be back in store to book.

A big thank you to Adam Coates for all his help in searching and finding the holiday we were all looking for

We found Charlotte so polite and helpful and explained all she was doing to we old pensioners . Her colleague was also very helpful and knowledgeable.Many thanks to both for a very pleasant experience.
Thanks Ian and Sue Thompson

Friendly, helpful & happy staff 🙂

Charlotte was fantastic, very helpful, we booked our cruise over the phone and she facilitated payment as we were away at the time. She made our experience trouble free and so simple, we have used Hays for our holidays 3 times now and we won't go anywhere else, all the staff are brilliant!! Thank you

Holly was very polite and helpful she was able to answer all our questions without any problems she was very professional and it was a pleasure booking our holiday through her and would highly recommend rothwell store and will be using them again