Amy is the only person we trust when booking our holidays. Each and every time delivers a flawless service and every aspect of our holiday is and always has been perfect.
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See what reviewers are saying
Always go to our local hays travel, their all very helpful Sarah is there at the drop of a hat and her staff are the same Maisie, booked mine and my daughters holiday we were looking at one holiday in... See more
Company replied
This the second time in a few months we have used Hayes travel. Extremely pleased with the service. Booked great unexpected destinations. This will broaden our horizons. Well done staff at Rugel... See more
Company replied
Amy at the Rugeley branch was absolutely fantastic! I had never been on a cruise before, and she was so informative, helpful and patient, answering all my questions and making the whole process so eas... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
720 reviews
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Quick and to the point support
Amy, who helped us, came up with an excellent offer very quickly and spot on to the specification.
Thank you very much.
9 February 2026
Reply from Hays Travel - Rugeley
Katie,
We're happy to hear that you received an excellent offer promptly and precisely to your specifications. Thank you for your very kind feedback.
Hays Travel
Reply from Hays Travel - Rugeley
Hi,
We appreciate you taking the time to share your experience, and we are so happy to hear that our team was helpful!
Hays Travel
Stress-free booking
Sheila was very knowledgeable and helped us choose the right trip as we were unsure. Very helpful and explained everything thoroughly and took the stress out of booking. Would highly recommend
7 February 2026
Reply from Hays Travel - Rugeley
Thank you so much for your kind review, thank you for booking with me again Sheila
We were met by very friendly staff with…
We were met by very friendly staff with a warm smile on a very rainy and dull day. After explaining which holiday we were interested in we were given all the information we needed and we chose a holiday which was perfect because all our requests and more were met. I don,t think we could have found this holiday without the help we were given so THANKS VERY MUCH
7 February 2026
Reply from Hays Travel - Rugeley
You are very welcome, it was a pleasure. I am sure you will both have a wonderful anniversary. Kind regards, Miranda
Really helpful and extremely…
Really helpful and extremely professional. Made us feel at ease and explained everything so well .Thank you Sheila and Sarah all great .
5 February 2026
Reply from Hays Travel - Rugeley
Mr/Mrs Paul,
We appreciate you taking the time to leave us such a nice review! We're so glad we could make you feel comfortable and explain everything clearly.
Hays Travel
Japan fly cruise
Miranda was very informative about the fly cruise to Japan, and gave us a lot of information, we are looking forward to it as we have never been before.
4 February 2026
Reply from Hays Travel - Rugeley
Mrs june woodfield,
We appreciate you taking the time to share your experience. We are so glad to hear that you found the information helpful and are looking forward to your trip to Japan!
Hays Travel
Reply from Hays Travel - Rugeley
michelle phillips,
We appreciate your kind words! It is great to hear that our team members were so helpful during your experience with us.
Hays Travel
Reply from Hays Travel - Rugeley
Hi Miss Roberts,
We thankyou for your feedback, and hope to see you again in store soon! :-) - Amy
Staff was very helpful
Staff was very helpful, as we went in not knowing where we wanted to go.
1 February 2026
Reply from Hays Travel - Rugeley
We appreciate your kind words and are so glad that our staff could assist you in finding the perfect destination for your trip.
Hays Travel
Lovely, approachable and helpful staff
Had contact with a few different people over a short period of time and they were all lovely, approachable and helpful. Had a very positive experience when booking our holiday and look forward to booking future holidays with Hays Travel.
30 January 2026
Reply from Hays Travel - Rugeley
Hi David, thank you so much for your kind words! :) - Emma
We knew what we wanted and you were…good service
We knew what we wanted and you were able to supply it quick and easy. Good service
30 January 2026
Reply from Hays Travel - Rugeley
Hello Raymond, thank you for your lovely review :)
Reply from Hays Travel - Rugeley
Thank you Alan for your kind review :)
Polite and helpful
25 January 2026
Reply from Hays Travel - Rugeley
Hi Dennis, thank you for your review :)
Our holidays
Always use Hayes travel in Rugeley,staff always pleasant and polite very helpful at all times nothing too much trouble
22 January 2026
Reply from Hays Travel - Rugeley
Thank you for your lovely review, it is always good to see you
Always so polite and genuine
Always so polite and genuine, the most helpful with absolutely everything you need down to destinations, flights and currency. Would definitely recommend
11 January 2026
Reply from Hays Travel - Rugeley
Morning Charlotte, Thank you so much for your review :)
Reply from Hays Travel - Rugeley
Hi William, Thank you so much for your review :)
The staff are excellant
7 January 2026
Reply from Hays Travel - Rugeley
Hello Martin, Thankyou so much for your lovely review. We do appreciate it. Kindest Regards Michelle ;-)
Had a lovely time booking our holiday…
Had a lovely time booking our holiday with Josh he was very polite and helpful had a bit of a laugh with him thanks Josh
10 January 2026
Reply from Hays Travel - Rugeley
Hi Mrs Nicholson,
We really appreciate your review, and glad you had a good experience in store with Josh.
We hope to see you again soon - Amy :)
Reply from Hays Travel - Rugeley
Thank you for taking the time to leave a good review :)
helpful personal service
10 January 2026
Reply from Hays Travel - Rugeley
Hi Karen,
Thank you so much for your review, we really appreciate your feedback and hope to see you again soon. - Amy :-)
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