Hays Travel - Runcorn Reviews 

805
TrustScore 5 out of 5

4.9

79 Forest Walk Shopping City, WA7 2EU Runcorn, GB


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Rated 5 out of 5 stars

We always book all our holidays through Hays Travel Runcorn, the staff are wonderful, they talk you through everything, make sure all your needs are met and answer any questions you might have, I'm a... See more

Company replied

Rated 5 out of 5 stars

Very friendly helpful staff. Hayley was very helpful with our initial search for holidays and recommended a lovely hotel. We didn’t book right away and When we got home we looked atthe holiday recomme... See more

Company replied

Rated 5 out of 5 stars

Jasmine was really friendly, helpful and answered all questions myself and my friend had when booking our short break to Lisbon. She checked the distance hotel was from main part of the city, sorted t... See more

Company replied

Rated 5 out of 5 stars

All our holidays are booked through Hays Travel. Jess contacted us after we enquired about a holiday before Christmas, she knew exactly what we wanted and got us a great deal. We have received help... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 79 Forest Walk Shopping City, WA7 2EU, Runcorn, United Kingdom

  • 01928 237605

4.9

Excellent

TrustScore 5 out of 5

805 reviews

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4.9

All reviews

(805)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Vegas booked ... Thank you

My son and myself went into the shop to book a trip to Vegas, Hayley was absolutely fantastic helping us out and being very patient with us. Our flights were a challenge but Hayley was brilliant making call after call getting us the right flight.

6 October 2025
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Reply from Hays Travel - Runcorn

Thankyou so much for this lovely review!

Rated 5 out of 5 stars

Recently booked a Nashville holiday…

Recently booked a Nashville holiday with Hays Travel in Runcorn
The girls are always very helpful and knowledgable especially Hayley.
A special thank you also to Netty in the currency dept who helped me set up the travel card for the 1st time
And thoroughly advised how to use
Had no problems in USA usage
On return she swiftly advised how to convert back to Stirling
Thank you ladies
Until my next holiday I will be using the Runcorn branch again!

15 September 2025
Unprompted review
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Reply from Hays Travel - Runcorn

Thankyou so much for this lovely review, we appreciate it so much!

Rated 5 out of 5 stars

Love hays travel

Always very friendly and helpful nothing is to much for the staff

28 September 2025
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Reply from Hays Travel - Runcorn

Thankyou so much for this lovely review, we appreciate it so much!

Rated 5 out of 5 stars

Can’t thank them enough for their…

Can’t thank them enough for their excellent service with the problems we had ( external problems ) they were absolutely wonderful everyone of them. Friendly, helpful, and there expert knowledge . Can’t thank them enough for there help and understanding

3 October 2025
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Reply from Hays Travel - Runcorn

thank you for your lovely response. We are always more than happy to help.

Rated 5 out of 5 stars

Hays travel Runcorn

Hays travel Runcorn
Very good efficient staff
Found us the holiday we were looking

27 September 2025
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Reply from Hays Travel - Runcorn

Thankyou so much for this lovely review!

Rated 5 out of 5 stars

Welcoming staff

Welcoming staff, knowledgeable about holiday requests and very helpful. We would definitely recommend

30 September 2025
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Reply from Hays Travel - Runcorn

Thankyou so much for this lovely review

Rated 5 out of 5 stars

I was looking to book a holiday for my…

I was looking to book a holiday for my family next year, there are 12 of us 6 adults & 6 children of various ages. Leanne was helpful, informative and I ended up booking our holiday in Turkey that catered for everyone’s needs.

2 October 2025
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Reply from Hays Travel - Runcorn

Thank you for booking with us x

Rated 5 out of 5 stars

The staff were helpful and…

The staff were helpful and knowledgeable. Shared a rage of options and were able answer all of my questions.
After care was great too, printing tickets etc, thank you!

7 September 2025
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Reply from Hays Travel - Runcorn

Thank you for your lovely response.

Rated 5 out of 5 stars

Sam was a wonderful person to nook my…

Sam was a wonderful person to nook my holiday with
She went above and beyond

Only problem being Jet 2 disability travelling rules
Only one to accompany
Whereas we need our carer with us at all times !

14 September 2025
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Reply from Hays Travel - Runcorn

Thank you for your kind response.

Rated 5 out of 5 stars

Booked numerous holidays with them

Booked numerous holidays with them. Great service, great people. Always give you exactly what you want at a good price

21 September 2025
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Reply from Hays Travel - Runcorn

Thank you for your Kind response.

Rated 5 out of 5 stars

Great shop

The staff are fantastic, friendly, informative, patient and nothing is too much trouble. It's a pleasure to visit. Well done.

6 September 2025
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Reply from Hays Travel - Runcorn

Thankyou for this amazing review!

Rated 5 out of 5 stars

Tenerife holiday

Always a very professional service by the girls Mollie sorted my holiday very quickly and professionally very happy customer

13 September 2025
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Reply from Hays Travel - Runcorn

Thank you Simon x

Rated 4 out of 5 stars

Jess was a really lovely person

Jess was a really lovely person . We wanted a holiday for 3 in October she was really patient with us and we found the right one for us.

12 September 2025
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Reply from Hays Travel - Runcorn

Thank you for leaving such kind feedback!

Rated 5 out of 5 stars

Leannne & Hayley are Amazing! And so good at what they do

Hays travel in Runcorn particularly leanne and hayley are always so helpful, knowledgeable about destinations we choose and especially great at recommending the best places for disabled access. Always match what we ask for and quick and do their best for all to run smoothly. I will most definitely continue to keep going to them for future holidays as I have done for the last 10 years - Thank you Hays Travel, Runcorn

31 August 2025
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Reply from Hays Travel - Runcorn

Ah thank you for such a kind review, we really appreciate all feedback given!

Rated 5 out of 5 stars

Very knowledgeable staff

Very knowledgeable staff. Happy to sit and take the time to make sure your holiday is exactly how you want it.

2 September 2025
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Reply from Hays Travel - Runcorn

Thankyou so much for this lovely review !!

Rated 5 out of 5 stars

We had a great deal of help from…Hayley.

We had a great deal of help from Hayley. We had not had a holiday for a few years and had forgotten a lot of things we needed to do. Hayley helped us through it and made it easy for us.we are really looking forward to our holiday now. Thank you.

6 September 2025
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Reply from Hays Travel - Runcorn

Thank you so much for your lovely reply .It was lovely to chat to you both x

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