We booked another holiday today with Ryan from Hays travel. Excellent service from making a enquiry to booking, Ryan and Hazel his assistant were so good , they keep you totally informed any request... See more
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I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
Company replied
I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
Company replied
Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
767 reviews
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Reply from Hays Travel - Ryan Lambton
Hi Catherine,
Thank you so much for your lovely review.
It's always wonderful to receive feedback from returning customers, and I'm delighted to hear that you've once again been happy with the service you received. Your continued trust and support mean a great deal to me, and it's a pleasure helping you with your holiday plans.
Thank you for taking the time to leave a review, and I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
My experience was very good the process…
My experience was very good the process from start to finish was fantastic the service was fab
10 June 2026
Reply from Hays Travel - Ryan Lambton
Hi Miss Brown,
Thank you so much for your lovely review.
I'm delighted to hear that you had such a positive experience and that you found the process fantastic from start to finish. Making holiday planning simple, enjoyable and stress free is always my aim, so it's wonderful to know that you were happy with the service throughout.
Thank you for choosing to book with me and for taking the time to share your feedback. Your support is greatly appreciated, and I look forward to helping you with your future travel plans.
Thanks
Ryan ✈️
This is the 2nd year running we have…
This is the 2nd year running we have booked with Ryan and his team, customer service is absolutely amazing, he found us an amazing deal on exactly what we wanted, I wouldn’t hesitate to book with Ryan and highly recommend him and his team!!
10 June 2026
Reply from Hays Travel - Ryan Lambton
Hi Kathleen,
Thank you so much for your fantastic review and for choosing to book with myself and the team for a second year running.
Your continued support means a great deal to us. I'm delighted that we were able to find exactly what you were looking for and secure a great deal for you. Providing excellent customer service and taking the time to understand what our customers want is always our priority, so it's wonderful to know that this has made such a positive difference to your experience.
Thank you also for your recommendation. We truly appreciate your trust and loyalty, and we look forward to helping you plan many more fantastic holidays in the years ahead.
Thanks
Ryan ✈️
Ryan is great and nothing too much for…
Ryan is great and nothing too much for him. Easy payment scheme and he makes it easy to add things on. Always good service with Ryan.
3 June 2026
Reply from Hays Travel - Ryan Lambton
Hi Jeanette,
Thank you so much for your lovely review.
I'm delighted to hear that you've been happy with the service you receive. I always try to make the booking process as straightforward and flexible as possible, so it's great to know that the payment options and adding extras to your booking have been easy and hassle free.
Thank you for your continued support and trust. It's always a pleasure helping you with your holidays, and I really appreciate you taking the time to share your experience.
I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
All questions answered quickly making…
All questions answered quickly making booking very easy and stress free.
Cheaper and quicker than doing it myself online
A win win experience thank you
7 June 2026
Reply from Hays Travel - Ryan Lambton
Hi Jill,
Thank you so much for your wonderful review.
I'm delighted to hear that all of your questions were answered quickly and that the booking process felt easy and stress free. That's exactly the experience I aim to provide, taking the hassle out of searching and booking so you can simply look forward to your holiday.
It's also fantastic to hear that I was able to find you a better deal than booking online yourself. Knowing you've received both great value and personal service really is a win win!
Thank you for your support and trust. I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
Great service!
Have booked several times with Ryan and his team and have always had great service everytime! Would definitely recommend!
29 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Marie,
Thank you so much for your lovely review and for your continued support.
It means a great deal that you've booked with myself and the team several times and that we've been able to provide great service on each occasion. Building long term relationships with our customers is incredibly important to us, so it's wonderful to know you continue to come back to us for your holidays.
Thank you also for your recommendation. We really appreciate your trust and loyalty, and we look forward to helping you plan many more fantastic trips in the future.
Thanks
Ryan ✈️
Ryan was quick at responding to my…
Ryan was quick at responding to my request. Excellent service from start to finish.
2 June 2026
Reply from Hays Travel - Ryan Lambton
Hi Paula,
Thank you so much for taking the time to leave a review.
I'm delighted to hear that you were happy with the service you received and that I was able to respond quickly to your request. Providing a smooth and stress free experience from the initial enquiry through to booking is always my goal, so it's wonderful to know you felt well looked after from start to finish.
Thank you for your support and for choosing to book with me. I look forward to helping you with your future travel plans.
Thanks
Ryan ✈️
Absolutely first class customer service…
Absolutely first class customer service Ryan goes above and well beyond to make your holiday exactly what you require and the best posdible price. I would not hesitate to recommend him and his team.
26 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Ellen,
Thank you so much for your fantastic review.
I'm delighted to hear that you received first class customer service and that I was able to help find the right holiday for your needs at the best possible price. I always take the time to understand exactly what my customers are looking for, so it's wonderful to know you felt well looked after throughout the process.
Thank you also for your recommendation of both myself and the team. Your support and trust mean a great deal, and we're incredibly grateful that you chose to book with us.
I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
Excellent service
I'Ve used Ryan fot the majority of my holiday bookings as the service is always excellent and I know that I always get a great deal by goimg through him. I know I'm in good hands whenever i contact him and the team
31 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Alison,
Thank you so much for your lovely review and for your continued support.
It means a great deal that you choose to book the majority of your holidays with me. Building long term relationships with my customers is incredibly important to me, so it's wonderful to hear that you feel confident you're in good hands whenever you get in touch with myself or the team.
I'm delighted that you've consistently received excellent service and great value over the years. Thank you for your trust and loyalty, it is genuinely appreciated.
I look forward to helping you plan many more fantastic holidays in the future.
Thanks
Ryan ✈️
It’s a joy to speak to Ryan about my…
It’s a joy to speak to Ryan about my bookings and nothing is a bother to him , he deals with everything professionally from start to finish and always comes up with the best deals he’s a credit to hays travel that’s why I always deal with him and I’m sure many of his customers would say the same , go team Ryan ⭐️⭐️⭐️⭐️⭐️
28 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Maureen,
Thank you so much for such a wonderful review.
Your kind words really do mean a lot. It's always a pleasure helping you with your holidays, and I'm delighted to hear that you enjoy working with me and feel well looked after throughout the booking process. I genuinely love helping my customers find the right holiday at the best possible value, so it's lovely to know that this has made a difference to your experience.
Thank you for your continued loyalty and trust over the years. Customers like you are the reason I love what I do, and I'm incredibly grateful for your support.
And thank you for the "Go Team Ryan" too, that definitely made me smile! ⭐️
I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
Very helpful explained everything…
Very helpful explained everything clearly and had patience with me with my questions recommend to my friends etc
28 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Tracey,
Thank you so much for your kind review.
I'm delighted to hear that you found the service helpful and that everything was explained clearly. I know booking a holiday can come with lots of questions, so I'm always happy to take the time to make sure everything is understood and that you feel confident with your plans.
Your recommendation to friends means a great deal and is one of the biggest compliments I can receive, so thank you for your support and trust.
I look forward to helping you with your future holidays.
Thanks
Ryan ✈️
The communication we had with Ryan…
The communication we had with Ryan Lambton was 100%, he was so friendly, very knowledgeable and professional.
He replied to our queries very quickly and nothing was too much trouble.
26 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Mrs Sutton,
Thank you so much for your lovely review.
I'm delighted to hear that you were happy with the service you received. It was an absolute pleasure helping you with your holiday plans. Providing friendly, knowledgeable and professional advice is always my aim, so it's wonderful to know that came across throughout our communication.
I'm also pleased that I was able to answer your queries quickly and make the booking process as smooth as possible. Thank you for putting your trust in me, and for taking the time to share your experience.
I look forward to helping you plan your next trip.
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Hi Linda,
Thank you so much for taking the time to leave a review.
I'm delighted to hear that you found me easy to communicate with and that I was able to respond quickly to your enquiries. Providing a personal service and being on hand when my customers need me is something I take great pride in.
I really appreciate your support and look forward to helping you with your future travel plans.
Thanks
Ryan ✈️
Booking with Hazel
Always book through Ryan but this time booked with Hazel. She gave the same level of service that I have always received. Nothing was too much trouble and she made the process so easy. Thanks Hazel 💗
20 May 2026
Professional from start to finish
28 April 2026
Used Ryan many times to book our…
Used Ryan many times to book our holidays with no problems whatsoever he’s very knowledgeable, professional and helpful
Thanks
Ryan
18 May 2026
Smooth booking process
Ryan was very responsive and the process was really smooth. Looking forward to our holiday and have recommended him to friends. Thank you Ryan!
16 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Dayna,
Thank you so much for the lovely review.
I’m really pleased to hear you found the booking process smooth and that communication was quick and responsive throughout. That’s exactly the experience we always aim to provide.
It also means a huge amount that you’ve already recommended me to your friends. Personal recommendations are everything to a small business like mine, so thank you genuinely for your support.
Now the exciting part starts with counting down to your holiday 😊 I’m sure you’ll have an amazing time.
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Hi Rob,
Thank you so much for the fantastic review and for your very kind words.
It really means a lot to hear that you found the service professional, patient and caring. I always try to make sure every customer feels looked after properly from start to finish, so your feedback is hugely appreciated.
Thank you as well for trusting me with your holiday plans. Support like yours genuinely means the world to my business.
I look forward to helping you plan many more amazing trips in the future.
Thanks
Ryan ✈️
Fantastic from start to finish
Fantastic from start to finish, so professional and very knowledgeable, always use them 🙂
9 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Jayne,
Thank you so much for your lovely review and for your continued support, it really means a lot.
I’m so pleased you found the service fantastic from start to finish and that my knowledge and professionalism helped make everything easy for you. Hearing that you always use me is such a huge compliment and something I’m truly grateful for.
I look forward to helping you plan many more amazing holidays in the future.
Thanks
Ryan ✈️
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