We booked another holiday today with Ryan from Hays travel. Excellent service from making a enquiry to booking, Ryan and Hazel his assistant were so good , they keep you totally informed any request... See more
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I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
Company replied
I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
Company replied
Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
770 reviews
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Fantastic from start to finish
Fantastic from start to finish, so professional and very knowledgeable, always use them 🙂
9 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Jayne,
Thank you so much for your lovely review and for your continued support, it really means a lot.
I’m so pleased you found the service fantastic from start to finish and that my knowledge and professionalism helped make everything easy for you. Hearing that you always use me is such a huge compliment and something I’m truly grateful for.
I look forward to helping you plan many more amazing holidays in the future.
Thanks
Ryan ✈️
Booked with Ryan
Booked with Ryan for next year. Amazing service, so helpful, made it so easy and even got a bit knocked off our original price ;)
2 May 2026
Reply from Hays Travel - Ryan Lambton
Hi Alex,
Thank you so much for your lovely review. I’m so pleased I could help make everything easy for you and even save you a bit off the original price too 😉
I always do my best to find the best value possible while keeping the whole booking process smooth and stress free, so it’s great to hear you were happy with the service.
I really appreciate your support and I’ll be here whenever you’re ready to plan the next one.
Thanks
Ryan ✈️
Ryan always goes above and beyond
Ryan always goes above and beyond, and is our first stop when booking holidays.
Even to sense check a price or to see what they can offer, ask Ryan first!
29 April 2026
Reply from Hays Travel - Ryan Lambton
Hi David,
Thank you so much for your fantastic review and continued support, it really means a lot to me.
I’m so pleased to be your first stop when it comes to booking holidays and even just checking whether a price is worthwhile. I’ll always do my best to make sure you’re getting great value along with the right holiday for you.
Knowing you trust me enough to come back time and time again is something I genuinely appreciate.
Thanks
Ryan ✈️
Holiday to magic life masmavi query
Ryan and his team were very helpful
I asked them to check out a holiday which they did very promptly
They sent over the holiday details and cost with an explanation how to manage my booking
6 May 2026
Reply from Hays Travel - Ryan Lambton
Karen, thank you so much for your lovely review 😊
I’m really pleased to hear you found the team helpful and that everything was handled quickly for you. We always aim to make things as clear and straightforward as possible, so I’m glad the information and guidance helped with managing your booking too.
It was a pleasure helping you with your holiday plans and I’ll be here whenever you need anything in the future.
Thanks
Ryan ✈️
Ryan was amazing help!
28 April 2026
Reply from Hays Travel - Ryan Lambton
Hi Jasmin,
Thank you so much for your lovely review. I really appreciate your kind words and I’m so pleased I could help.
It was an absolute pleasure helping you plan your holiday and I’m always here if you need anything in the future.
Thanks
Ryan ✈️
Absolutely fabulous service
Absolutely fabulous service cannot recommend enough. All sorted and booked within about 30 minutes. Quite a big discount as well from what the airline wanted which is always a bonus . We will definitely use again
29 April 2026
Reply from Hays Travel - Ryan Lambton
Claire, thank you so much for your amazing review 😊
I’m so pleased I could get everything sorted for you quickly and secure a great discount as well, that’s always a big win. Getting it all wrapped up within 30 minutes and keeping things simple is exactly what I aim for.
Your recommendation really does mean a lot and I truly appreciate you saying you’ll be back again.
Looking forward to helping you with your next trip.
Thanks
Ryan ✈️
Good efficient service
Good efficient service
Replied quickly with a quote
Booked with Hays Travel numerous times and can’t fault them.
Excellent service!
26 April 2026
Reply from Hays Travel - Ryan Lambton
Hi Tracy,
Thank you so much for your kind words and for your continued support booking with me, it really means a lot.
I’m so pleased you found the service quick and efficient and that I could get a quote over to you promptly. Making everything simple and easy from the start is always the aim.
I really appreciate your loyalty and I’ll be here whenever you’re ready to plan your next holiday.
Thanks
Ryan ✈️
Excellent and quick service
Excellent and quick service, answered all questions by return, booked within two hours
18 April 2026
Reply from Hays Travel - Ryan Lambton
Hi Lindsey,
Thank you so much for your lovely feedback, I really appreciate it. I’m so pleased I could answer all your questions quickly and get everything booked for you within a couple of hours.
Making the process smooth, simple and stress free is always my goal, so it’s great to hear that came across.
I’d love to help again whenever you’re ready for your next holiday.
Thanks
Ryan ✈️
Honestly Ryan is a superstar
Honestly Ryan is a superstar. Nothing is too much trouble. Great efficient service. I can’t remember how many times I’ve booked with him but every time he has been brilliant.
Thank you Ryan for taking away my holiday booking stress x
23 April 2026
Reply from Hays Travel - Ryan Lambton
Hi Jo,
Wow, thank you so much for such a lovely review, that really means a lot to me. “Superstar” is a big compliment, I’ll definitely take that!
I’m so pleased I’ve been able to help time and time again and make the whole process easy and stress free for you. That’s exactly what I’m here for, so it’s great to know it’s made a difference.
I really appreciate your continued support and I’m always here whenever you’re ready to book your next getaway.
Thanks
Ryan ✈️
Great travel agent Ryan
This is our 6th holiday booked with Ryan. He makes everything so easy. Any problems he sorts straight away,nothing is too much trouble
12 April 2026
Reply from Hays Travel - Ryan Lambton
Hi Caroline,
Thank you so much for your continued support, it honestly means a lot to me. Booking your 6th holiday with me is something I’m really grateful for, and I’m so pleased I’ve been able to make each trip easy and stress free for you.
I’ll always do my best to sort anything quickly and make sure everything runs smoothly, nothing is ever too much trouble.
I really appreciate your loyalty and I look forward to helping you plan many more holidays to come.
Thanks
Ryan ✈️
Great service from Ryan
Great service from Ryan. After searching for weeks for our holiday Ryan found our holiday in just a few days. Definitely be using Ryan in the future.
16 April 2026
Reply from Hays Travel - Ryan Lambton
Hi Carole,
Thank you so much for your lovely review, it really means a lot. I’m so glad I could step in after your long search and find the right holiday for you in just a few days.
That’s exactly what I’m here for, taking the stress away and making sure you get the best option without spending weeks looking.
I really appreciate your support and I’ll be more than happy to help again whenever you’re ready for your next trip.
Thanks
Ryan ✈️
Easy booking process with Ryan
Easy booking process with Ryan. Nothing was too much trouble.
13 April 2026
Reply from Hays Travel - Ryan Lambton
Karen, thank you so much for your lovely review 😊
I’m really pleased to hear the booking process felt easy and that you felt supported throughout. Nothing is ever too much trouble, so it’s great to know that came across.
It was a pleasure helping you and I’ll be here whenever you’re ready to plan your next trip.
Thanks
Ryan ✈️
This is the 4th holiday I have booked…
This is the 4th holiday I have booked with Ryan and thats because he takes all the hassle and stress out of the equation for me .
He checks that every detail is how I want it to be from dates to board to transfers . He gets me every discount possible and takes care of checkin process. I know I haven't missed any details because he has taken care of it .
12 April 2026
Reply from Hays Travel - Ryan Lambton
Shirley, this is such a lovely review, thank you so much 😊
It really means a lot that you’ve come back to me for your fourth holiday. Knowing you trust me to take care of everything and remove the stress is exactly what I aim for every time.
I’m so pleased you feel confident that every detail is covered, from the basics right through to check in and the little extras. That peace of mind is so important when booking a holiday.
Thank you again for your continued support, it’s always a pleasure helping you and I’m already looking forward to planning the next one.
Thanks
Ryan ✈️
Great service
Gave me a good price. Booking process was quick and easy. Wouldn't hesitate to use again and recommend
12 April 2026
Reply from Hays Travel - Ryan Lambton
Kath, thank you so much for your lovely review 😊
I’m really pleased I could get you a good price and make the booking process quick and easy for you. That’s always exactly what I aim for.
It means a lot that you’d use me again and recommend me as well, I really appreciate that.
I’ll be here whenever you’re ready to plan your next trip.
Thanks
Ryan ✈️
Got me a better price on a holiday I…
Got me a better price on a holiday I was looking at and it was all sorted booked and deposits etc everything done within the hour.
Very good to deal with
10 April 2026
Reply from Hays Travel - Ryan Lambton
Ash, thank you for your great review, I really appreciate it 🙌
I’m so pleased I could get you a better price and get everything sorted quickly for you. Getting everything booked and confirmed within the hour is exactly the kind of smooth, stress free experience I aim to deliver.
It was a pleasure helping you and I’m glad you found everything easy to deal with. I’ll be here whenever you’re ready to plan the next one.
Thanks
Ryan ✈️
Great service and a great deal.
Ryan and his team made the booking process simple and stress free. The communication between us was professional and friendly. Nothing was too much trouble.
If you want great service and a great deal, use Ryan Lambton. Totally recommended.
Thank you
8 April 2026
Reply from Hays Travel - Ryan Lambton
Anne, thank you so much for such a lovely review 😊
I’m really pleased to hear the whole process felt simple and stress free, that’s exactly what I aim for from start to finish. It’s great to know the communication and support made a difference too.
Your recommendation honestly means a lot, and I truly appreciate you taking the time to share your experience.
It was a pleasure helping you get everything sorted, and I’ll be here whenever you’re ready to plan your next trip.
Thanks
Ryan ✈️
Just brilliant!
This is the 2nd time that we have used Ryan! And as before nothing was too much trouble. Ryan makes everything so easy and any questions no matter how trivial are dealt with professionally and in a timely fashion.
Documents were printed and sent out so we had everything to hand even though we had everything electronically, it was nice to have the printed back up.
5 April 2026
Reply from Hays Travel - Ryan Lambton
Tina, thank you so much for coming back to me again, it really does mean a lot 😊
I’m so pleased to hear everything felt easy and that you felt supported throughout. No question is ever too small, so I’m glad you felt comfortable asking anything and that everything was handled quickly and professionally.
I’m also really happy you appreciated the printed documents, I know it can make a big difference having everything to hand alongside the digital copies.
It was an absolute pleasure helping you again, and I’ll be here whenever you’re ready to plan the next one.
Thanks
Ryan ✈️
Great service
Second time booking with Hays through Ryan Lambton and team. Very straightforward and great prices. Recommended to several people who have also booked. Will continue to use!
31 March 2026
Reply from Hays Travel - Ryan Lambton
Benjamin, thank you so much for your continued support, it really does mean a lot 😊
I’m so pleased to hear you’ve had another great experience and that everything felt straightforward, that’s exactly what I aim for every time. It’s also brilliant to hear you’ve recommended me to others who have gone on to book too, I really appreciate that.
Looking forward to helping you again in the future and getting your next trip sorted.
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
John, thank you for your lovely feedback, it’s really appreciated 😊
I’m so pleased to hear everything was superb as usual, that’s exactly the experience we always aim to deliver. I’ll be sure to pass your kind words on to Hazel as well, she’ll be delighted.
We’re always here whenever you need us for your next trip.
Thanks
Ryan ✈️
Reply from Hays Travel - Ryan Lambton
Amanda, thank you so much for your kind words 😁
I’m really glad I could help and find you a great deal, that’s always the goal. It’s brilliant to hear you were happy with everything.
If you ever need anything else or fancy another trip, just give me a shout, I’ll be more than happy to help again.
Thanks
Ryan ✈️
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