We booked another holiday today with Ryan from Hays travel. Excellent service from making a enquiry to booking, Ryan and Hazel his assistant were so good , they keep you totally informed any request... See more
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I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
Company replied
I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
Company replied
Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
767 reviews
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Reply from Hays Travel - Ryan Lambton
Alan, I love a straight to the point review 😄
Thank you so much for taking the time to leave this, especially as one of my loyal repeat bookers. That continued trust honestly means everything.
I always aim to make the whole process quick, easy and completely stress free, whether it’s a simple break or something a little more complex. The fact you’ve come back to book multiple times tells me we’re getting it right, and I really appreciate that.
Looking forward to sorting the next one for you already ✈️
Thanks
Ryan ✈️
Frequent flyer…
I feel like I’m basically on retainer as a reviewer at this point, but credit where it’s due… Ryan and Team Ryan are ridiculously good. They’ve saved us money more times than I can count, reply at absolutely unholy hours (silly o’clock is their speciality), and offer the kind of service you usually only hear about in nostalgic stories.
Nothing is ever too much trouble — and trust me, we test that regularly. We book a lot: couples holidays, family holidays, group trips, and the occasional ‘help, something’s gone wrong’ or ‘please find me extra legroom with nearly no time left to go’ moment. Every time, they’re straight on it.
If you’re looking for a travel consultant, stop scrolling. You’ve found them.
14 February 2026
Reply from Hays Travel - Ryan Lambton
Lindsay, I honestly don’t even know where to start with this one 🥹
Firstly, thank you. The fact you keep coming back to book with us and then take the time to leave reviews like this genuinely means more than you probably realise.
You absolutely do keep us on our toes with the mix of couples holidays, family trips, group bookings and the occasional “we need extra legroom yesterday” situation 😅 but that’s exactly what we’re here for. Travel is never one size fits all and I love that you trust us with so many different types of trips.
Replying at silly o’clock has definitely become a bit of a speciality. When something matters to our clients, it matters to us. Whether it’s saving money, fixing a hiccup, or pulling something together last minute, we’ll always jump straight on it.
Your loyalty and support genuinely help our business grow, and reviews like this are the reason new clients feel confident booking with us. So thank you for not just travelling with Team Ryan, but championing us too.
We can’t wait to plan the next one already ✈️
Thanks
Ryan ✈️
Ryan is a superstar
Ryan is a superstar, very quick and efficient I can highly recommend
12 February 2026
Reply from Hays Travel - Ryan Lambton
Hi Serena,
A superstar, I’ll take that 😄 thank you so much.
I’m really pleased you found everything quick and efficient. That’s always exactly what I aim for while making sure everything is done properly.
I truly appreciate the recommendation and your kind words.
Thanks
Ryan ✈️
Friendly and knowledgeable and…
Friendly and knowledgeable and understanding of needs
12 February 2026
Reply from Hays Travel - Ryan Lambton
Hi Sue,
Thank you so much for your kind review.
I’m really pleased you found the service friendly and knowledgeable, and that you felt your needs were properly understood. That’s always so important when planning the right holiday.
I truly appreciate you taking the time to leave feedback.
Thanks
Ryan ✈️
We dealt with Ryan who was very…
We dealt with Ryan who was very efficient is finding us the best price for our holiday and securing everything we wanted. The process from start to finish was smooth and didn't cause us any stress.
9 February 2026
Reply from Hays Travel - Ryan Lambton
Hi Tracy,
Thank you so much for your lovely review.
I’m really pleased I was able to secure the best price for you while making sure everything you wanted was included. Knowing the whole process felt smooth and stress free is exactly what I aim for.
I really appreciate you taking the time to leave your feedback and I hope you have an amazing holiday.
Thanks
Ryan ✈️
Ryan takes all the hassle of booking a…
Ryan takes all the hassle of booking a holiday upon himself always a pleasure y deal with him ,he goes above and beyond to help in every way
9 February 2026
Reply from Hays Travel - Ryan Lambton
Hi Colin,
Thank you so much for your kind words.
I’m really pleased you feel the hassle is taken away when booking, that’s exactly how it should be. It’s always a pleasure dealing with you too and I’m glad you feel supported every step of the way.
I truly appreciate you taking the time to leave a review.
Thanks
Ryan ✈️
Outstanding service from Ryan Lambton
We booked our family holiday through Ryan Lambton and couldn't be happier with the service. Ryan went above and beyond to find us the perfect family holiday at a fantastic price and took all the stress out of the booking process. He kept us informed throughout and really listened to what we wanted. Couldn't fault him at all- absolutely outstanding service. We'll definitely be booking with Ryan again and have done previously, we highly recommend him.
5 February 2026
Reply from Hays Travel - Ryan Lambton
Hi Carol,
Thank you so much for such an incredible review.
I’m absolutely delighted you’re so happy with the service. Finding the perfect family holiday at a fantastic price while taking all the stress away is always the goal, so it’s lovely to hear that’s exactly how it felt for you. Listening properly and keeping you informed every step of the way is so important to me.
Your continued support and recommendation genuinely mean the world. I can’t wait to help with the next one.
Thanks
Ryan ✈️
Hazel was extremely helpful
Hazel was extremely helpful, very quick responses and never gave up to find what we wanted
5 February 2026
Reply from Hays Travel - Ryan Lambton
Hi Karen,
Thank you so much for your lovely review.
I’m so pleased Hazel was able to help you and kept searching until you found exactly what you wanted. That determination and quick communication is exactly what we aim for.
I’ll make sure she sees your kind words, it will mean a lot to her.
Thanks
Ryan ✈️
Was very informative and accommodated …
Was very informative and accommodated all our needs after spending a day around travel agent shops came home and daughter said to use ryan as she uses him all the time.
Very good outcome very helpful and will definitely use again
26 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Lisa,
Thank you so much for your lovely review.
I’m really pleased you found everything informative and that I was able to accommodate all your needs. It’s even nicer to hear your daughter recommended me after you’d spent the day visiting other agents, that really means a lot.
I’m so glad we got a great outcome for you and I look forward to helping again next time.
Thanks
Ryan ✈️
Another holiday booked with Ryan and…
Another holiday booked with Ryan and his team. Always exceptional service.
26 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Claire,
Thank you so much for booking with us again, we really appreciate your continued support.
I’m so pleased you’ve had exceptional service each time. That consistency is exactly what we aim for, from the first enquiry right through to travel.
We look forward to getting this next one all set for you.
Thanks
Ryan ✈️
Another holiday booked with Ryan again…
Another holiday booked with Ryan again for this year, he makes the process easy and nothing is too much trouble for him. We don’t book with anybody else now, he’s the best.
2 February 2026
Reply from Hays Travel - Ryan Lambton
Hi Jean,
Thank you so much for booking with me again this year, I really do appreciate your continued support.
I’m so pleased the process feels easy and that you know you can come to me with anything. That’s exactly how it should be when planning a holiday.
It honestly means a lot that you wouldn’t book with anyone else. Thank you for the trust.
Thanks
Ryan ✈️
A little gem
Ryan has been very helpful from the start of booking process, he is very accommodating and knowledgeable. He is a real pleasure to deal with and look forward to dealing with him in the future regarding holiday we have just booked and future ones.
24 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Julie,
Thank you so much for your lovely review.
I’m really pleased you felt supported from the very start of the booking process. Being accommodating and making sure everything is clear and straightforward is always my priority.
It’s been a pleasure arranging this holiday for you and I look forward to helping with many more in the future.
Thanks
Ryan ✈️
Ryan always makes our holiday plans…
Ryan always makes our holiday plans stress free. He always gets us what we want. He is such a lovely person and great at what he does. I wouldn’t book with anyone else but Ryan Thanks Ryan you are amazing keep up the good work.
5 January 2026
Reply from Hays Travel - Ryan Lambton
Hi David,
Thank you so much for such kind words, that really means a lot.
I’m so pleased I can help make your holiday plans stress free and get you exactly what you’re looking for each time. That’s always my goal.
Your loyalty and support genuinely mean the world, and I truly appreciate you continuing to book with me.
Thanks
Ryan ✈️
Ryan is amazing
Ryan is amazing. Always helpful knowable and nothing is to much trouble. He always comes back to you with the answers. He takes full ownership from start to finish, gives u different options and takes the stress out of looking. Saved me money too! Would highly recommend. Hers to our next adventure 🥂
24 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Louise,
Thank you so much for such a lovely review.
I’m really pleased you feel supported from start to finish. Taking full ownership, giving you different options and making the whole process stress free is exactly what I aim for. Saving you money along the way is always a bonus too.
Here’s to your next adventure 🥂 I can’t wait to help you plan it.
Thanks
Ryan ✈️
Ryan is amazing at his job
Ryan is amazing at his job, always attentive, quick to reply and beats the prices I send him. He is helpful and informative on hotels in my shortlist and recommends the best options for what we are looking for. I have used him for our last 4 Holidays and currently in the process of finding our 5th. Highly recommend 👌🏽
18 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Jessica,
Thank you so much for such an amazing review.
I really appreciate you coming back to me time and time again, four holidays and now working on your fifth means a lot. I’m glad you find the advice helpful when narrowing down your shortlist and that I can secure the best options and prices for what you’re looking for.
Your recommendation genuinely means the world and I’m looking forward to getting this next one sorted for you.
Thanks
Ryan ✈️
Ryan is amazing I wouldnt book…
Ryan is amazing I wouldnt book elsewhere now. So professional and friendly and quick to get you all booked up with a price beaten by anyone else
25 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Lynne,
Thank you so much for your lovely words, that really does mean a lot.
I’m so pleased you feel confident booking with me and that you’ve found the service professional, friendly and efficient. Making the process quick and straightforward, while securing the best possible price, is always my aim.
I really appreciate your loyalty and support.
Thanks
Ryan ✈️
Great service Team Ryan is very helpful…
Great service Team Ryan is very helpful takes all the stress out of looking and booking a great holiday prices are always very reasonable highly recommend Hayes Travel but most of important Team Ryan
24 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Pauline,
Thank you so much for such a lovely review.
I’m so pleased you feel we take the stress out of searching and booking, that’s exactly what we aim to do. Finding great holidays at really reasonable prices while making the whole process easy is what Team Ryan is all about.
Your recommendation honestly means a lot, and we truly appreciate your continued support.
Thanks
Ryan ✈️
Great experience
Great experience, quick and easy.
sorted exactly what we wanted and at a fantastic price well done ryan 👏
24 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Tracey,
Thank you so much for your lovely review.
I’m really pleased it felt quick and easy and that we found exactly what you wanted at a fantastic price. That’s always the goal.
I really appreciate you taking the time to leave your feedback.
Thanks
Ryan ✈️
Ryan & Hazel are the A Team
Ryan & Hazel are the A Team - efficient and they both know exactly what they are doing, making our booking totally seamless and stress free. The follow up with tickets and info by post was received within 2 days. Excellent service from them both.
20 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Dennis,
“The A Team” I love that 😄 thank you so much.
I’m really pleased Hazel and I were able to make your booking seamless and stress free. That’s always exactly what we aim for. It’s great to hear the tickets and information reached you so quickly too.
We really appreciate you taking the time to leave such kind feedback.
Thanks
Ryan ✈️
Wish I'd learned about Ryan Lambton…
Wish I'd learned about Ryan Lambton before, amazing , found a brilliant price, excellent service with brilliant communication. Ryan quickly dealt with my queries and changes Ryan was recommended to me by my daughter after he booked her holiday last year and I shall be booking through him again. Many thanks .
21 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Mrs Sanders,
What a lovely review, thank you so much.
I’m so pleased your daughter recommended me and that I was able to find you a brilliant price as well as provide the level of service and communication you deserved. Dealing quickly with queries and changes is so important, especially when plans evolve.
It really means a lot that you’ll be booking through me again. I truly appreciate the trust from you both.
Thanks
Ryan ✈️
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