We booked another holiday today with Ryan from Hays travel. Excellent service from making a enquiry to booking, Ryan and Hazel his assistant were so good , they keep you totally informed any request... See more
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I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... See more
Company replied
I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... See more
Company replied
Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, United Kingdom
- 1916540179
5.0
Excellent
770 reviews
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Brilliant service
1 January 2026
Unprompted review
Reply from Hays Travel - Ryan Lambton
Hi,
Thank you so much for your review. Short and sweet but it means a lot 😊
I’m really pleased you felt the service was brilliant. That’s always my goal from the first message right through to when you travel.
I really appreciate you taking the time to leave feedback.
Thanks
Ryan ✈️
Booked our 2nd holiday with him
Just helped with any questions I had and nothing was a bother to him.
19 January 2026
Reply from Hays Travel - Ryan Lambton
Hi Colm,
Thank you so much for booking your second holiday with me, I really appreciate the continued trust.
I’m glad you felt comfortable asking any questions along the way. That’s exactly what I’m here for and it’s never a bother. I’d much rather you feel completely confident and excited about your booking.
I can’t wait to hear all about this one when you’re back.
Thanks
Ryan ✈️
Really easy to book with Ryan
Really easy to book with Ryan. He gave us step by step detail's.
16 January 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Diane 😊
I really appreciate your feedback. I’m so pleased you found the booking process easy and that the step by step details helped make everything clear and straightforward. It’s always a pleasure to assist and make sure your holiday plans run smoothly.
Thanks
Ryan ✈️
Great communication
Great communication, great prices and hassle free to book.
Ryan was quick to respond to any questions we had and even saved us an extra £70 with booking through hays than direct with Jet2.
First class service will definitely use again.
14 January 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Susan 😊
I really appreciate your kind words. I’m so pleased you found the booking hassle free, enjoyed the great prices, and that I could respond quickly to your questions. It’s fantastic to hear that we even saved you extra on your holiday, and I look forward to helping you plan many more trips in the future.
Thanks
Ryan ✈️
Online booking was so easy to do
Booking this holiday with Ryan was so easy i was a bit weary but was made to be a pleasure to do Ryan answered any fears i had and made me feel like a valued customer si would deffob book with him again would highly recamend thanks Ryan
11 January 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Anne 😊
I really appreciate your lovely feedback. I’m so pleased to hear that the booking process felt easy and stress free, and that I could help put your mind at ease. It means a lot to know you felt valued as a customer and that you would happily book with me again. Your recommendation truly means the world.
Thanks
Ryan ✈️
Ryan was amazing to correspond with
Ryan was amazing to correspond with. Was able to make changes as per request and change dates without hassle.
We got an amazing deal with Ryan and Hays- very excited to book again.
11 January 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Megan 😊
I really appreciate your kind words. I’m so pleased everything went smoothly with your changes and that you were happy with the deal we secured. It’s always great to hear you’re excited for your next trip and I’ll be delighted to help you book again whenever you’re ready.
Thanks
Ryan ✈️
Ryan was so so helpful
Ryan was so so helpful, i had poor man head astray. But nothing was abother him. 100% booking with him again.
8 January 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Di 😊
I really appreciate your lovely feedback. I’m so glad I could help and make the booking process easy even when things got a little tricky. It means a lot to hear you would book with me again, and I’ll always be here to make your holidays stress free and enjoyable.
Thanks
Ryan ✈️
5*Service from Ryan
Ryan was very helpful Quick to respond to queries Best Price after Shopping Around Great 5* Service Holiday Booked 😀 Now to check out next one will definitely be contacting Ryan
5 January 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Joan 😊
I really appreciate your kind words. I’m so pleased you felt supported throughout the process and that I was able to help secure the best price for your holiday. It means a lot to hear you’re already thinking about your next trip and I’ll be delighted to help you plan it when the time comes 😀.
Thanks
Ryan ✈️
Absolutely brilliant.
Absolutely brilliant.
We have used Ryan in the past and as always responds very quick even over the Christmas & New Year period. He always gets the best deal and listens to exactly what we wanted, and I am very fussy 😀. Ryan is very professional, he is excellent at communicating and very prompt with sending booking confirmation etc.
Thank you so much Ryan 😀
3 January 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Clare 😊
I really appreciate your lovely feedback. It means a lot to know that even during busy periods like Christmas and New Year you felt supported and that everything was handled quickly and professionally. I’m so pleased I could help you find the best deal and get exactly what you wanted, I'm fussy myself & I always treat the holiday as if I'm travelling on it too 😀. It’s always a pleasure helping you with your travel plans.
Thanks
Ryan ✈️
Prompt response and detailed quotation
Promt replying to our request, and a detailed quotation
3 January 2026
Reply from Hays Travel - Ryan Lambton
Thank you so much, Adam 😊
I really appreciate your feedback. I’m glad to hear you found my responses prompt and the quotation detailed. Making the process clear and easy for you is always my goal, so it’s great to know it made your experience smooth and straightforward.
Thanks
Ryan ✈️
They always answer any messages. Will get you the best price.
Fantastic service every time. Always get a good deal. Personal service.
30 December 2025
Reply from Hays Travel - Ryan Lambton
Thank you so much, Sandra 😊
I really appreciate your lovely feedback. I am glad to hear you always feel supported and that I am able to help secure the best prices and great deals for you. Providing a personal service and being there whenever you need me is exactly what I aim for, so it means a lot to know that comes across every time.
Thanks
Ryan ✈️
Exceptional service
Ryan made the booking process easy. He was helpful, patient and thorough. These qualities are extremely beneficial especially to an older traveller like myself. He explained everything clearly.
30 December 2025
Reply from Hays Travel - Ryan Lambton
Thank you so much, Kath 😊
I really appreciate you taking the time to share this. I am so pleased to hear that you found the booking process easy and that everything was explained clearly. Making sure you feel comfortable, informed, and never rushed is incredibly important to me, so your kind words truly mean a lot. It was a pleasure helping you with your travel plans.
Thanks
Ryan ✈️
Would highly recommend
Ryan communicates very clearly with you from the start of booking. Quick to respond to questions and has beaten online quotes ive found. posted all hol info including boarding passes and even a wee choc bar. Would recommend.
4 December 2025
Easy to book and friendly and efficient…
Easy to book and friendly and efficient service
3 December 2025
Best customer service and best price!
Ryan was very helpful, polite and friendly. Great customer service, offered the best price and beat my online quote from Jet2. Will definitely book with him again. Highly recommend.
19 November 2025
Excellent as always!
25 November 2025
Great consultant
I have booked 2 holidays now with Ryan and I am absolutely over the moon with Ryan's expertise and experience in booking my holidays and the discounts he got me.
Ryan is very professional he responds very quick and always happy to help with any questions I ask.
I would highly recommend Ryan at hays travel thank you so much for all your help
20 November 2025
Efficient, professional and great service!
Ryan was super quick to get back to me with my enquiry- they found the best deal and saved me a lot of money vs me booking the holiday myself! Couldn’t have been easier to book with Ryan - thank you again! Highly recommend
17 November 2025
Excellent service
Contacted them about a holiday I was interested in and they gave me a good price. I was undecided about the country and they gave me alternatives -they were friendly and sorted me a holiday that was cheaper then I could get on line myself. Friendly efficient service thank you
16 November 2025
Fabulous once again
Fabulous once again, friendly efficient service and nothing too much trouble. I used to book my own online but Ryan has beat the prices and taken the hassle out of everything.
12 November 2025
Unprompted review
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