Covered all areas of holiday booking and gave advice as to flights and possible night stay at airport due to early departure.even emailed me with hotel costs. Always have had excellent service from C... See more
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Whilst considering a number of options I was helped by various members of the Ryde team. Some of them I knew well and some were new to me, but there was no variation in the quality of service. As ever... See more
Company replied
if I could, I would give the Manger and his team at the Hayes branch Isle of Wight five stars plus! The overall service, knowledge and professionalism of the staff is excellent. I would highly recomme... See more
Company replied
The lady smiled as soon as we went in the shop We knew what we wanted to book but her advice on cabin location and price was extremely helpful Would go to this branch again and ask for this travel... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 High Street, PO33 2HW, Ryde, United Kingdom
- 01983 565292
4.9
Excellent
677 reviews
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First time traverler…
Great staff very helpfull took time to exaplan everything.As this was my first time booking a holiday.had some good ideas which mached what i wanted.
12 March 2026
Reply from Hays Travel - Ryde
Thank you so much for your lovely review!
We’re really glad to hear that our team was able to make your first holiday‑booking experience smooth and enjoyable. It’s great to know that the time we spent explaining everything and suggesting ideas helped you find exactly what you were looking for.
If you need anything at all as your trip gets closer or whenever you’re ready to plan your next getaway we’re always here and happy to help.
Thanks again for choosing us! - Ryde Hays Travel
Always great service by Chris
Always great service by Chris , wouldn’t use any other travel agent . His knowledge is invaluable and always deals with my queries do promptly .
12 March 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful review! We’re delighted to hear that you always receive great service from Chris. His knowledge and dedication truly make a difference, and we’re glad he’s able to handle your queries so promptly.
We really appreciate your loyalty and your kind words it means a lot. We look forward to helping you with many more holidays in the future!
Ryde Hays Travel
Christopher was very helpful in finding…
Christopher was very helpful in finding us the perfect location for our holiday with in our budget .
5 March 2026
Reply from Hays Travel - Ryde
Thank you so much for your lovely review! We're delighted to hear that Christopher was able to help you find the perfect holiday location within your budget. We’re thrilled you had a great experience, and we truly appreciate you taking the time to share it.
We hope you have an amazing trip, and we’re always here if you need help planning your next getaway!
Ryde Hays Travel
Reply from Hays Travel - Ryde
Thank you for your 5* review Donna! Kind Regards Ryde Hays Travel
A warm welcome as soon as we arrived
A warm welcome as soon as we arrived, this makes such a difference to just being left standing around. Chris was as helpful as always, nothing seems too much bother.
10 March 2026
Reply from Hays Travel - Ryde
Thank you so much for your lovely 5⭐ review!
It was great to see you again and I’m really pleased you felt welcomed when you came in. Your kind words mean a lot, I’m always happy to help and it’s never any bother at all.
Thanks again for your continued support, and I look forward to helping you with your next holiday soon!
Chris
Hays Travel Ryde ✈️
Reply from Hays Travel - Ryde
Hi Susan, We are so happy to hear that you received outstanding support and friendly assistance from our team. Thank you for your review!
Ryde, Hays Travel
Reply from Hays Travel - Ryde
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team so helpful and that they were able to take care of everything for you. Providing a smooth and stress-free experience is exactly what we aim for, so it's great to know our Ryde team delivered that for you.
We really appreciate you taking the time to share your feedback and we look forward to helping you plan your next trip soon!
Best wishes,
Hays Travel Ryde Team
The staff at Ryde are always helpful…
The staff at Ryde are always helpful very friendly and knowledgeable
26 February 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you find our team friendly and knowledgeable. Providing great service and expert advice is at the heart of what we do, so your kind words truly mean a lot to all of us.
Kind regards,
The Hays Travel Ryde team
Good job well done
As usual Chris was efficient, helpful and good fun. He has booked so many holidays for us that he has a good memory and understanding of our needs. He is more like ke a friend than our travel agent. He always looks after us. He still hasn’t had that magic button installed the Ryde office. You know, the one on the tv that immediately transports you to your destination. We live in hope😄
18 February 2026
Reply from Hays Travel - Ryde
Thank you so much for your amazing 5⭐ review!
It’s always a pleasure helping you plan your holidays, and I’m genuinely delighted to hear you feel so well looked after.
As for that magic teleportation button… I promise I’m still lobbying hard for it at the Ryde office! 😄 Until then, I’ll keep doing everything I can to make the journey as smooth and enjoyable as the destination.
Thanks again for your continued trust and support, it means a lot.
Best wishes,
Chris, Hays Travel Ryde
Second cruise booked
Second cruise booked. Dealt with Chris both times. Makes the booking stress free and easy. Has vast amounts of knowledge but only gives you what you need so you don't feel your brain is in overload. Everyone in the branch is friendly and helpful. I have no idea why people still spend hours trawling on their phones when they can walk in, sit and have all the techy stuff done for you 😁. My only observation is there doesn't appear to be a customer coffee machine to me feel extra special 🤔🤣..... keep up the good work. Thank you
18 February 2026
Reply from Hays Travel - Ryde
That’s such a lovely review, thank you so much for taking the time to share it! We’re thrilled to hear you’ve booked your second cruise with us and that Chris made the whole process stress free and straightforward again.
It also means a lot to hear your kind words about the rest of the team, we always aim to create a friendly, welcoming space where you can relax while we take care of all the “techy stuff” for you.
And as for the customer coffee machine… we’re loving that suggestion! 🤔🤣 We might have to see what we can do to make that “extra special” experience complete next time you pop in. Kind regards Ryde Hays Travel
Very helpful & patient
25 February 2026
Reply from Hays Travel - Ryde
Thank you so much for your wonderful 5‑star review. We're delighted to hear that you found our team in Ryde helpful and patient. Providing warm, supportive service is exactly what we aim for, so your feedback means a lot to us. We hope to welcome you back to Hays Travel Ryde again soon.
Very helpful and explained fully…
Very helpful and explained fully anything i didnt understand
17 February 2026
Reply from Hays Travel - Ryde
Hi Kathleen, Thank you for your lovely review. I am so pleased we got you booked onto the cruise with your family! I hope you have the best time and look forward to seeing you again. Kind Regards Kiaa-leigh, Ryde Hays Travel
Booked a Fjord cruise
Booked a Fjord cruise. Chris was very knowledgeable about the Fjords
20 February 2026
Reply from Hays Travel - Ryde
We're glad you found Chris knowledgeable about the Fjords. Thank you for sharing your experience with us; we appreciate it. Thank you for booking with Hays Travel Ryde
Excellent Service ,very helpful Lady.
19 February 2026
Reply from Hays Travel - Ryde
Thank you so much for your 5-star review!
We’re delighted to hear your lovely feedback and will be sure to share this with the team. Providing friendly, attentive support every step of the way is something we truly pride ourselves on, so your feedback means a lot to us.
We look forward to helping you plan your next trip!
Kind regards,
Hays Travel Ryde
Reply from Hays Travel - Ryde
We’re really glad to hear you found the service efficient, friendly, and that you felt listened to throughout the process. Providing clear information is something we always aim for, so it’s wonderful to know that came through.
If you ever need anything else or have more travel plans to discuss, we’re here and happy to help! - Ryde Hays Travel
Quick and great advice.
Quick and great advice.
Staff out great! Well done and keep it up.
8 February 2026
Reply from Hays Travel - Ryde
Hi Simon, We appreciate you taking the time to leave us a 5* review. We are so glad you were happy with our team's advice! Kind regards Ryde Hays Travel
Professional, friendly, helpful
Nicole was professional, responding to what we wanted in terms of location, friendly and helpful.
13 February 2026
Reply from Hays Travel - Ryde
Thank you so much for your lovely review! It was a pleasure helping you find the perfect location for your trip. I’m really glad to hear you felt supported and well looked after. If you need anything else or are planning another getaway, I’m always here to help!
Warm regards,
Nicole
Efficient friendly staff
First time I had visited as I have normally booked online. Staff so helpful and nothing too much trouble
9 February 2026
Reply from Hays Travel - Ryde
We're happy to hear that our staff was so helpful during your first in-person visit. We appreciate you taking the time to share your positive experience!
Hays Travel
We're very pleased with the service…
We're very pleased with the service given to help book our cruise
10 February 2026
Reply from Hays Travel - Ryde
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the service and that we could help with booking your cruise. We hope you have an amazing trip and look forward to assisting you again in the future!
Staff friendly and helpful.
Staff friendly and helpful.
Kaia sorted out our holiday to Corfu, always very efficient and i know i can always contact her every step of the way.
31 January 2026
Reply from Hays Travel - Ryde
Thank you so much for your kind feedback! We’re delighted to hear that you had such a positive experience and that Kiaa was able to support you every step of the way with your Corfu holiday. We look forward to helping with your next trip! Kind regards Ryde Hays Travel.
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