Hays Travel - Sandbach Reviews 

452
TrustScore 5 out of 5

4.9

3 High Street, CW11 1AH Sandbach, GB


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Rated 5 out of 5 stars

From entering the shop we were met by friendly staff, our agent was Harry and he was so helpful finding us the holiday and hotel at just the right price ,and perfect flight times,

Company replied

Rated 5 out of 5 stars

Staff in my local (Sandbach) shop are a pleasure to deal with. In particular Rachel who spent some time looking at numerous holiday options for me over several visits, and booking a trip. I also de... See more

Company replied

Rated 5 out of 5 stars

The staff are amazing at Hays Sandbach all so helpful patient and do their best to find a holiday suitable for a wide age range that meets our requirements. Always happy smiling and a great sense of h... See more

Company replied

Rated 5 out of 5 stars

I went to the Sandbach store rachel listened to what I wanted about the holiday she gave me a rough quote as I dont drive so needed ease of access to get to places. She took my email address and phone... See more

Company replied


Company details

  1. #22 of 198 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #5 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #9 of 94 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 High Street, CW11 1AH, Sandbach, United Kingdom

  • 01270895478

4.9

Excellent

TrustScore 5 out of 5

452 reviews

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4.9

All reviews

(452)

123,181 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly Staff

From entering the shop we were met by friendly staff, our agent was Harry and he was so helpful finding us the holiday and hotel at just the right price ,and perfect flight times,

17 July 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

David Edge,

Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful in finding you the perfect holiday at a great price.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful

Very helpful

10 July 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Hi Jacky,

Thank you for the review, glad we could help.

Many Thanks,
Hays Travel

Rated 5 out of 5 stars

Rhone river cruise

Chloe as always was very helpful.

16 July 2026
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Reply from Hays Travel - Sandbach

Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jersey trip.

Chloe was very helpful in booking our trip to Jersey. She went out of her way to ensure we got the hotel and flight times we wanted.

7 July 2026
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Reply from Hays Travel - Sandbach

No, don't display my name. ,

Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was exactly what you wanted. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Chloe and her team amazing and helpful…

Chloe and her team amazing and helpful will definitely always go their for my holidays

12 July 2026
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Reply from Hays Travel - Sandbach

Deborah Browne,

Thank you for your wonderful feedback! We are so pleased to hear that our team was amazing and helpful. We truly appreciate you taking the time to share your thoughts.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I was only in the shop a short time and…

I was only in the shop a short time and everything was sorted quickly.

11 July 2026
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Reply from Hays Travel - Sandbach

Derek,

We're so pleased to hear that your visit was quick and that we were able to sort everything out for you efficiently. Thank you for your kind feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Your representative was helpful

Your representative was helpful, knowledgeable, pleasant and got the job done efficiently

30 June 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you for your wonderful feedback! We are so pleased to hear that our representative was helpful, knowledgeable, and efficient in assisting you. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The same great service that we have had…

The same great service that we have had for many years. But this time in Sandbach

17 June 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Caroline,

We're so glad you enjoyed our service in Sandbach! Thank you for your continued support.

Kind Regards
Rachel

Rated 5 out of 5 stars

Chloe was extremely knowledgeable and…

Chloe was extremely knowledgeable and efficient. She explored various options with us and gave us all the details we needed while selecting our next holiday.

12 June 2026
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Reply from Hays Travel - Sandbach

customer,

We are so pleased to hear our team provided excellent service and helped you find the perfect holiday. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hays are very helpful

We always go to Hays who has always been pleasant and very helpful. They sort everything out for us including assistant travel. Thank you

11 June 2026
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Reply from Hays Travel - Sandbach

Gill,

We are so pleased to hear you always have a pleasant and helpful experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Happy staff first class service

The staff are amazing at Hays Sandbach all so helpful patient and do their best to find a holiday suitable for a wide age range that meets our requirements. Always happy smiling and a great sense of humour. Rachel helped us to find a holiday in a good location that suited our budget. I always feel welcome in the store.

3 June 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Robina,

Thank you for your wonderful review! We are so pleased to hear that we can help and appreciate your kind words. :)

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Lovely staff

Staff in my local (Sandbach) shop are a pleasure to deal with. In particular Rachel who spent some time looking at numerous holiday options for me over several visits, and booking a trip.
I also dealt with Harry who booked an additional trip for me.
Nothing seems too much trouble.

3 June 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Gail Chesters,

Thank you for your wonderful feedback! We are so pleased to hear our team provided such excellent service and made your booking hassle-free. We appreciate your kind words.

Kind Regards
Rachel

Rated 5 out of 5 stars

Rachel was very efficient and fun

Rachel was very efficient and fun, always enjoyable experience in this office

28 May 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

We're so happy you had an enjoyable experience with us. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Harry at Sandbach was really helpful …

Harry at Sandbach was really helpful very efficient and well informed.

4 June 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Matt Alton,

We're so pleased to hear about your positive experience. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The lady that I spoke to was so…

The lady that I spoke to was so helpful, very approachable and nothing was too much trouble, she was extremely pleasant.
If I needed additional help I would happily go back to see chloe 😇

4 June 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Carole,

We are so glad to hear you had such a positive experience. We appreciate your kind words and look forward to assisting you again.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

I went to the Sandbach store rachel…

I went to the Sandbach store rachel listened to what I wanted about the holiday she gave me a rough quote as I dont drive so needed ease of access to get to places. She took my email address and phone number i wasn't expecting an email reply back so quickly it was a good offer and I came back into the store book my holiday

3 June 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mrs Hough,

We're so pleased to hear about your positive experience! We're delighted we could help you find and book the perfect holiday. We wish you an amazing trip!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, very friendly and helpful.

24 May 2026
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Reply from Hays Travel - Sandbach

Diane,

We are so glad you had a brilliant experience with us!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff is always very friendly an…

The staff is always very friendly an competent, especially Rachel.
Thank you

30 May 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Christine,

We are so glad to hear our team provided excellent service. Thank you for your kind words!

Kind Regards
Rachel

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Very efficient.

29 May 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mrs M Hair,

We are so pleased our team was helpful and efficient. We appreciate your kind words.

Kind Regards
Hays Travel

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