Hays Travel - Sandbach Reviews 

475
TrustScore 5 out of 5

4.9

3 High Street, CW11 1AH Sandbach, GB


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Rated 5 out of 5 stars

Brilliant as always. 2 holidays booked with Rachel and 1 with Chloe. All so professionally done and everything taken out of our hands. Wouldn't go anywhere else.

Company replied

Rated 5 out of 5 stars

We have Traveled with Hays to several countries..Never had a problem always had a Fabulous Holiday..the service is excellent. Thank You Rachel and Team

Company replied

Rated 5 out of 5 stars

I wanted to go to Gozo in Malta for an autumn break with my son . Harry put together some fab choices with flights from Manchester .Prices were brilliant . Harry was extremely efficient and friendly... See more

Rated 5 out of 5 stars

Booked holiday over phone found hays very helpful wouldn’t go anywhere else many thanks to hays travel sandbach

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 High Street, CW11 1AH, Sandbach, United Kingdom

  • 01270895478

4.9

Excellent

TrustScore 5 out of 5

475 reviews

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4.9

All reviews

(475)

116,812 reviews in the last 12 months

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Rated 5 out of 5 stars
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Martin Bickerton,

We appreciate you taking the time to share your wonderful experience; we're so glad that you felt our service was first class.

Kind regards
Chloe

Rated 5 out of 5 stars

Friendly

Friendly, knowledgible and helpful staff in travel agent office.

18 March 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

We appreciate you taking the time to share your positive experience. We are so glad our staff was helpful and knowledgeable!

Rated 5 out of 5 stars

Rachel from the Sandbach Hays branch…

Rachel from the Sandbach Hays branch was very helpful. We saw a great deal advertised in the window and asked for all the details. When I returned some 24 hours later it had gone. Rachel then spent 20 minutes searching to find the equivalent deal at the same hotel and came up trumps. Super service with a great smile.

25 March 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

We're happy to hear that Rachel could help! Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Highly Recommended.

Professional, helpful & friendly service. Chloe went the extra mile for us!

17 March 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mr Stephen Jones,

We appreciate your kind words! We are so happy we could provide professional, helpful, and friendly service and go the extra mile for you.

sandbach, Hays Travel

Rated 5 out of 5 stars

Excellent service

Chloe at Sandbach was great, very honest and gave us all the options. Cannot fault her.

4 March 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Miss Judith Turner,

We appreciate you taking the time to leave us feedback. We are so happy to hear that you found the service very helpful and honest.

sandbach, Hays Travel

Rated 5 out of 5 stars

booking coach holiday

chloe was as usual very efficient and friendly and quick

26 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

John,

We appreciate your kind words! We're so happy to hear that you found our service efficient, friendly, and quick as usual.

sandbach, Hays Travel

Rated 5 out of 5 stars

very helpful and patient in confirming…

very helpful and patient in confirming my choices. Chloe and Rachel are both very good.

25 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Helen ONeill-Nash,

We appreciate you taking the time to leave us such a wonderful review. We are so glad that you found us helpful and patient.

sandbach, Hays Travel

Rated 5 out of 5 stars

Holiday booked The staff are very friendly and helpful…

The staff are very friendly and helpful as always. Nothing is too much trouble for them.

25 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Kenneth Wilson,

We appreciate you taking the time to share your experience. We are so glad to hear our team is friendly and helpful. We look forward to seeing you again soon

Rachel & Chloe

Rated 5 out of 5 stars

Hepful assistant who listened to where…

Hepful assistant who listened to where we wanted to go and took time to find us the best deal.

22 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Sue Priestley,

We appreciate you taking the time to leave us a review. We are so happy to hear that our assistant helped you find the best deal for your trip!

sandbach, Hays Travel

Rated 5 out of 5 stars

The staff at Hays travel

The staff at Hays travel, Sandbach were brilliant in helping us find our holiday. Rachael couldn't have done more for us, excellent service 👏 👌.

10 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Peter Williams,

We appreciate you choosing us to find your holiday. We're so glad to hear that Rachel provided excellent service and couldn't have done more for you!

sandbach, Hays Travel

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. I’ll definitely be using them again. Made every thing super easy

8 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Andrew Williamson,

We appreciate your kind words and are so happy to hear that we made everything super easy for you! We look forward to assisting you again.

sandbach, Hays Travel

Rated 5 out of 5 stars

Staff very helpful in finding holiday…

My fiend and I was looking for a 1st holiday together, the lady in sandbach branch was very helpful finding our ideal destination

15 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Kirsty Robinson,

We're happy to hear that our Sandbach branch provided such helpful assistance in finding the ideal destination for your first holiday together. Thank you!

sandbach, Hays Travel

Rated 5 out of 5 stars

Consistently excellent service

Made an international travel booking, with a bit of research on carriers. Hays found me an optimum deal at a time of rising prices. Well done.

14 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Customer Simon,

We're happy to hear that we found you an optimum deal for your international travel booking, especially with rising prices. Thank you for your positive feedback!

Hays Travel

Rated 4 out of 5 stars
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

alan ward,

We appreciate you taking the time to share your experience with us; we are so glad you found our service excellent and knowledgeable.

Hays Travel

Rated 5 out of 5 stars

Efficient and helpful service.

The lady was helpful and acted on my request for insurance.

8 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

G Gill,

We're happy to hear that the lady was helpful and acted on your insurance request. Thank you for your positive feedback!

Hays Travel

Rated 5 out of 5 stars

Great service 👍

Great team, very friendly and super helpful.

7 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Trish,

We appreciate your kind words! We are so happy to hear that you found our team friendly and helpful. Thank you for your review!

Hays Travel

Rated 5 out of 5 stars

Excellent information which allowed us…

Excellent information which allowed us to book 18 months early for a holiday .

5 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Rigsby,

We're happy to hear that the information helped you book your holiday so far in advance. Thank you for your positive feedback!

Hays Travel

Rated 5 out of 5 stars

Excellent service

Excellent service, the member of staff was very professional and friendly. Our booking took no time at all and was stress free. We would not hesitate to return to this branch to book again in the future.

28 January 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Mr Jones,

We're happy to hear that you received excellent and friendly service. We appreciate your feedback and look forward to assisting you with future bookings!

Hays Travel

Rated 5 out of 5 stars

The ladies are always friendly and…

The ladies are always friendly and professional with great ideas on a variety of holidays

3 February 2026
Hays Travel - Sandbach logo

Reply from Hays Travel - Sandbach

Thank you! Its lovely to know that we were helpful!

Hays Travel

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