Our experience was great because although we changed our minds about dates and length of holiday, all 3 members of staff who helped us were patient and very helpful and worked hard to find our best f... See more
Company replied
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Our experience was great because although we changed our minds about dates and length of holiday, all 3 members of staff who helped us were patient and very helpful and worked hard to find our best f... See more
Company replied
We approached Hays with a travel idea and Stella found us the dream holiday. Stella answered all our questions and provided additional information and was her usual helpful self
Company replied
My travel advisor spent time checking my requirements, and matching them up. She gave me options and took trouble.This was really helpful in my decision of destination.
Company replied
Lucy was very helpful and took the time to answer all r questions and query’s we r already looking for next year
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
9-11 Place lane, BN25 1LA, Seaford, United Kingdom
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Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford
As always ,doesn’t matter how long it takes so long as it’s right for you. Other shops could learn a few things . Seaford hay’s Sussex.

Reply from Hays Travel - Seaford
personal attention very helpfull lucy very nice and kind

Reply from Hays Travel - Seaford
Superb service. I had tried to book through the web site but found it so difficult to navigate. Jess was so patient with us, and didn’t make us feel rushed at all. She answered all our questions and gave so much advice we ended up booking 2 holidays! She did all the bookings for us. Certainly made our life so much easier and took all the worry away of trying to do it ourselves. Wouldn’t hesitate to use again. Thank you Jess

Reply from Hays Travel - Seaford
Very friendly and efficient. Sian went through everything well even when dealing with a somewhat bizarre question.

Reply from Hays Travel - Seaford
Jessica was very accommodating, she made me feel welcome and advised me well wasting no time!

Reply from Hays Travel - Seaford
The lady I saw was very patience and nothing was too much trouble.

Reply from Hays Travel - Seaford
The staff are always so helpful especially Stella and Lana, very satisfied with the smooth booking.

Reply from Hays Travel - Seaford
It was a pleasure to see Sian who is very knowledgeable & has always been extremely helpful when booking our holidays. It makes the experience so much easier when you see a familiar face.

Reply from Hays Travel - Seaford
Your Seaford branch is 2nd to none absolutely fantastic I can’t praise them enough I’m partially sighted and your team are absolutely fantastic we’re always booked through them from now on fabulous

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford
All round excellence. Professional, polite, responsive, caring

Reply from Hays Travel - Seaford
We flew to Canada to see the falls after a nine hour flight and two hour taxi ride arrived at our hotel at 2.00 am only to be told there was no booking for us. The hotel reception was very unhelpful so we phoned the Hays help line who where able to sort the mess and two hours later we where at a lovely hotel near the falls. Without this amazing service our holiday would have been ruined instead we had a great holiday. We cannot recommend Hay’s more highly, great service, honesty and great prices.

Reply from Hays Travel - Seaford
Stellar contacted me about cruises coming on sale for 2027-2028 she knows exactly what cabins we like and she has booked us up for two Caribbean cruises without her I would have missed out thanks again stellar your the best

Reply from Hays Travel - Seaford
Great professional Staff, our short city break was simple to book and I love that Hays Travels gives the option to pay monthly making our trip affordable

Reply from Hays Travel - Seaford
Lana is very knowledgeable. She's booked everything we requested

Reply from Hays Travel - Seaford
Stella was so helpful and patient when I was choosing a new cruise.
The whole experience felt unhurried and questions are answered or she finds the answers

Reply from Hays Travel - Seaford
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