Excellent, friendly, knowledgeable, experienced staff who work hard to help me find my perfect holiday. As a group the Seaham branch have a wonderful sense of humour, which delights me every time. Rec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sharon was extremely helpful and informative when booking our holiday to Menorca next year. She provided us with helpful tips regarding excursions and places to visit. We always trust Sharon's judge... See more
Company replied
We had a great experience booking our holiday. We spoke to a lovely lady called Holly, who was friendly, knowledgeable, and took the time to show us all the suitable options for our holiday. We had... See more
Company replied
Sienna was fantastic, we went in looking for inspiration & she gave us that. She listened to what we wanted & we came away booking a holiday we can’t wait to go on.
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56 Church Street, SR7 7HF, Seaham, United Kingdom
- 0191 5813459
5.0
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Hays Travel shop
This branch of Hays Travel at Seaham is so friendly and helpful. Nothing is a problem, the staff do everything possible to solve your holiday queries and to get the holiday you wish for taking as much time and effort as needed.
17 January 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, we really appreciate your support! It was a pleasure booking your fabulous holidays :) Thanks Holly
Lady who booked our trip,was very…
Lady who booked our trip,was very helpful and made everything easy.
16 January 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review it is greatly appreciated! I hope you have an amazing holiday!
Thanks again,
Amelia ☀️
The women in the shop are brilliant and…
The women in the shop are brilliant and helpful especially Holly who can't do another for us
8 January 2026
Reply from Hays Travel - Seaham
Thank you so much for your review, it was lovely seeing you both again Terry. Hope to see you soon! Holly :)
Another two holidays booked with hays…
Another two holidays booked with hays seaham Megan and holly are great
7 January 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review, we really appreciate it! Megan & Holly :)
Reply from Hays Travel - Seaham
Thank you for your lovely review! It is much appreciated, Sharon :)
Reply from Hays Travel - Seaham
Thank you for your kind review, it was a pleasure to help :) Thanks Holly
Had excellent service as always from a…
Had excellent service as always from a lovely friendly girl
Couldn’t have been more helpful
Wouldn’t go anywhere else to book a holiday because of the excellent staff
13 January 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely Review, its always a pleasure! :) - Hays Travel Seaham
This was the perfect holiday booking
This was the perfect holiday booking, stress free and we were looked after very professionally.
13 January 2026
Reply from Hays Travel - Seaham
Thank you for the lovley review! It is much appricated :)
Fantastic effeicient service throughout…
Fantastic effeicient service throughout from alex in seaham bramch.i always book with hays travel wouldnt use anyone else.
12 January 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, as always it is a pleasure to help! Hope to see you soon! - Alex :)
Helped me find exactly what I was…
Helped me find exactly what I was looking for excellent guidance thank you
10 January 2026
Reply from Hays Travel - Seaham
Thank you do much for this lovely review, it was my pleasure to help you with this holiday - Amelia :)
As always staff go the extra mile to…
As always staff go the extra mile to get the holiday you want at the best price
11 January 2026
Reply from Hays Travel - Seaham
Thanks for this, always our pleasure and thanks for trusting us with your holidays - Sienna :)
Always very friendly knowledgeable…
Always very friendly knowledgeable staff, go out of their way to find the best deals around, recommend areas or places to visit, don’t feel like they rush you happy to spend time discussing what you’re looking for.
28 December 2025
Reply from Hays Travel - Seaham
Hi, it was lovely to see you in store again and we love helping you plan your adventures. We really appreciate your kind comments and lovely review. Sharon Holly & girls x
Sienna was our agent and she was so…
Sienna was our agent and she was so helpful i was unsure on different areas of greece and she had some great knowledge and advice i was very happy with every aspect of our hoiliday.
10 January 2026
Reply from Hays Travel - Seaham
Thanks for taking the time to review my service, was my pleasure to help you and please we found you the perfect holiday - Sienna :)
Brilliant service from start to finish
Brilliant service from start to finish. Helpful via messenger with different prices, dates, airlines. Nothing was any trouble. Went instore to finish the booking again spoke to a different member of staff as the one I had been speaking to online was seeing to another customer. New member of staff was amazing to read the messages and sorted everything straight away showed me everything went through everything was very helpful. Following day I received a message from the original member of staff apologising for been busy when I went in the shop and thanking me for booking I thought this was amazing service and highly recommend hays seaham and all the staff. We were offered drinks by two members of staff and was made to feel very welcome
9 January 2026
Reply from Hays Travel - Seaham
This is so lovely of you to take the time to write this lovely review. We pride ourselves on our service and really appreciate it when this is recognised, I will share this review with the whole team as I'm sure it will make their day as it has mine. Once again thank you Sharon, Manager
Made at home no problem at all…
Made s see t home no problem at all searching for holidays and catered for all we asked for
9 January 2026
Reply from Hays Travel - Seaham
Thank you do much for this lovely review, it was my pleasure to help you with this holiday - hope to see you soon
Sharon x
Reply from Hays Travel - Seaham
Thank you for your lovely review! It is much appreciated, Sienna :)
Reply from Hays Travel - Seaham
We appreciate your wonderful feedback; we are so glad booking was easy it was a pleasure to book your holiday!
Sharon 🏖️
Extremely helpful
Megan was great, very helpful. Booked up for Disneyland Paris, searched through many airports, dates, hotels and add-ons to get us the best deal.
31 December 2025
Reply from Hays Travel - Seaham
It was my pleasure to help you with this, hope the kids enjoyed the suprise of this holiday, look forward to seeing you soon. Megan :)
Great customer service great advise
Great customer service great advise, Sharon was brilliant took her time and found us what we wanted, the perfect holiday. Highly recommend shes fantastic
29 December 2025
Reply from Hays Travel - Seaham
Thank you so much for your lovely review, it is greatly appreciated! It was a pleasure to book your holiday and I hope you have an amazing time!
Sharon 🏖️
Always great service from all the staff…
Always great service from all the staff at the seaham branch
28 December 2025
Reply from Hays Travel - Seaham
Thank you so much for your lovely review, it is greatly appreciated! It was a pleasure to book your holiday and I hope you have an amazing time!
Amelia 🏖️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.