I contacted the Shepton Mallet branch via Facebook. Liam was straight on the case and so helpful and quick to reply an offer options of holidays from my specific choices. He made the booking process... See more
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Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... See more
Company replied
Sue made the whole booking experience very pleasant. She worked to ensure that the chosen cruise was suitable in terms of timings, options and cost. Her fantastic product knowledge, patience and sen... See more
Company replied
Excellent service. 12/04/25. Hays Travel - Shepton Mallet. Booked a holiday for 10 people. Went above and beyond to answer all questions and completed all paperwork including insurance & parking. Was... See more
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Company details
- #22 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 High Street, BA4 5AQ, Shepton Mallet, United Kingdom
- 01749574032
4.9
Excellent
542 reviews
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MJ was very professional and helpful as…
MJ was very professional and helpful as always.
31 August 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your kind comments :)
Shepton branch
The staff at the Shepton branch are always helpful and welcoming.
Mary is knowledgable and asks the right questions to understand what we’d like out of our holiday.
24 August 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have an amazing time, Mary
Each person I spoke to was friendly
Each person I spoke to was friendly, patient & knowledgeable. All my questions were fully answered. Requests dealt with promptly & I was kept up to date.
17 August 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Sophie
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Sophie
All Personnel at Shepton Mallet were…
All Personnel at Shepton Mallet were exceptionally helpful to us yesterday and helped us decide two holidays next year.
22 August 2025
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely comments, it is always our pleasure - Sophie
The staff were excellent
The staff were excellent. Very diligent patient &understanding. They pulled out all the stops to find exactly what we were looking for.
22 August 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, I am glad that we managed to find the holiday you had been looking for. Kind regards, Sue .
Excellent service and attention to…
Excellent service and attention to detail. Fully trust my local Hayes travel shop
8 August 2025
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely review - it was a pleasure booking your holiday, I am sure you will have the best time, Sue
Always helpful full of knowledge about…
Always helpful full of knowledge about what and where i have booked
2 August 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, Sophie
Reply from Hays Travel - Shepton Mallet
Thank you for your kind comments ! Glad I could help :)
Reply from Hays Travel - Shepton Mallet
Thank you so much for the lovely comment. It was pleasure to book your anniversary holiday - Sophie
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
Great service, would recommend!
MJ listened to what I wanted and went through everything in detail. She shared her experiences which helped me make an informed choice. There was no pressure and everything was explained clearly.
1 August 2025
Reply from Hays Travel - Shepton Mallet
I am so glad you had a great experience in store and we could find what you were looking for ! Thank you for you kind comments. MJ :)
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely review! It was a pleasure booking your holiday I am sure you will have a great time - MJ
Wonderful Branch.
Wonderful Branch.
I have booked a few holidays now at the Shepton Mallet Branch, all the staff are great and professional and it makes booking a holiday simple and worry free.
26 July 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it is always a pleasure booking your holidays, I'm sure you will have a lovely time, Mary
v good knowledge,politeness of staff.
16 July 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure to see you and book your holidays, I'm sure you will have a lovely time, Mary
Professional knowledgeable helpful
Professional knowledgeable helpful. All questions answered, alternative airlines looked at. Everything done to a high standard.
8 July 2025
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely feedback! It is always a pleasure to book your holidays, I know you will both have the best time again - Sophie
Excellent service from Wendy
Excellent service from Wendy, she sorted our holiday and we are looking forward to our summer break
13 July 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review it was a pleasure finding and booking your holiday, I'm sure you will have a wonderful time, Mary
Sophie was very experienced new…
Sophie was very experienced new exactly what we wanted.
Went out of her way to get us the correct cabin.
Very nice manner not pushy.
Very welcoming all of the staff
We were very impressed
20 July 2025
Reply from Hays Travel - Shepton Mallet
Thank you so much for the feedback - it was an absolute pleasure, I am sure you will both have an amazing time away. Sophie
A very knowledgeable and friendly…
A very knowledgeable and friendly agent.
Willing to give advice and time for booking.
8 July 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your kind comments, I am glad we could help :)
Helpfulness of staff
Mary so very understanding, patient, friendly, helpful, empathetic.
The other young lady present backed Mary with all the footfall customers re currency, general enquires and answering phones
The only thing,the building really hot due to weather, aur conditioning woukd be nice as they gad to open shop door and traffic noise and walkers by not good for customers or staff.
12 July 2025
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, I'm so glad we were able to re-arrange your holiday and thank you for bearing with us in the warm weather, Mary
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