Hays Travel - Sidmouth Reviews 

551
TrustScore 5 out of 5

4.9

92 - 94 High Street, EX10 8EG Sidmouth, GB


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Rated 5 out of 5 stars

The staff in Hays Travel led by manager Lea are so helpful and friendly whilst maintaining a professional manner . Their knowledge about the products they sell is very extensive. Jess spent a consider... See more

Company replied

Rated 5 out of 5 stars

Mia (Sidmouth branch) was friendly, helpful, and made booking my holiday easy. She was happy to answer my questions and nothing seemed like too much trouble. The whole process was straightforward, and... See more

Company replied

Rated 5 out of 5 stars

At one point we had the help of the manager and 2 assistants trying to research options for our holiday. Result: a holiday booked and paid for. We often book our own holidays, but actually this sh... See more

Company replied

Rated 5 out of 5 stars

Lynn from your Sidmouth branch, went the extra mile. From keeping me updated with the information I gave her to my final booking with her this week. Lynn was professional at all times & made my experi... See more

Company replied


Company details

  1. #21 of 203 best companies in Travel agent
  2. #7 of 39 best companies in Cruise agency
  3. #9 of 54 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 98 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 92 - 94 High Street, EX10 8EG, Sidmouth, United Kingdom

  • 01395 513402

4.9

Excellent

TrustScore 5 out of 5

551 reviews

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4.9

All reviews

(551)

116,233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mia (Sidmouth branch) was friendly

Mia (Sidmouth branch) was friendly, helpful, and made booking my holiday easy. She was happy to answer my questions and nothing seemed like too much trouble. The whole process was straightforward, and I'd happily use them again. Thank you!

30 July 2026
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Reply from Hays Travel - Sidmouth

Thank you for your review. I hope you have a lovely time in Prague.

Rated 5 out of 5 stars

Great customer service

At one point we had the help of the manager and 2 assistants trying to research options for our holiday.
Result: a holiday booked and paid for.

We often book our own holidays, but actually this showed the benefit of using an agent with their experience

28 July 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Thank you for leaving us a lovely review, we are pleased we was able to assist in finding you a Nile trip and sincerely hope you have a wonderful time. Team Sidmouth

Rated 5 out of 5 stars

Excellent service

The staff in Hays Travel led by manager Lea are so helpful and friendly whilst maintaining a professional manner . Their knowledge about the products they sell is very extensive. Jess spent a considerable amount of time with us , affording us the time to think about our options before booking our cruise.

25 July 2026
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Reply from Hays Travel - Sidmouth

Good Morning Marion,

Thank you for leaving a lovely review on the service we gave you. We all really enjoy booking your holidays for you and hope you have a wonderful time on your up coming trips.

Many Thanks,
From Team Sidmouth :)

Rated 5 out of 5 stars

Excellent

It was made so easy to do.

25 July 2026
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Reply from Hays Travel - Sidmouth

Good Afternoon Nicola,

Thank you for taking the time to leave a positive review on the service you were given, we really appreciate it and hope you have a brilliant time on your holiday.

Many Thanks,
From Team Sidmouth

Rated 5 out of 5 stars

daryl was amazing

17 July 2026
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Reply from Hays Travel - Sidmouth

Hi Bev,
Thank you for talking a moment leaving a 5* review.
The Team and Daryl wish you a fantastic holiday.

Kind regards
Team Sidmouth

Rated 5 out of 5 stars

Today i saw Sean but it doesnt matter…

Today i saw Sean but it doesnt matter who you see they are all very proffesional and polite.Booking a holiday with them is effortless.

17 July 2026
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Reply from Hays Travel - Sidmouth

Sidney,

We're so happy to hear that our team provided such professional and polite service. We appreciate you highlighting how easy we make booking a holiday!

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Very helpful Team

Booking holiday was a very good, straightforward experience.

Team very helpful and willing to print docs as I no longer have a printer.

Would highly recommend and use again.

16 July 2026
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Reply from Hays Travel - Sidmouth

Thank you for booking with us and for your lovely review.

Rated 5 out of 5 stars

I only moved to Sidford from Wales on…

I only moved to Sidford from Wales on mid AprilI have now settled in and ready to travel but needed information and required a holiday which would get transport Included I saw your office by chance and went in thinking I could obtain brochures The office was quiet
With 3 desks open with staff Explained I wanted to go to LLANDUDNO by coach with single room This was not an area they were usually asked for but I had excellent service Rang around and found me a vacancy with Baker Dolphin coaches I was prepared to pay for any extras with pickup and bringing home it was a pleasure talking to them and I paid full price for the holiday Offered travel insurance which I declined because I did not know if I was already covered by my bank Because of such warm weather I have stayed indoors and not checked If I am not covered Ii will immediately go back to your office for insurance
The time went quickly and I left with a smile after teaching them how to pronounce Llandudno
I will go back to them when I need another holiday or help
Sorry this is so long but a good job was in a morning Gillian Cockwell

10 July 2026
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Reply from Hays Travel - Sidmouth

Thank you for your 5* Review Jill.

Regards,
Team Sidmouth

Rated 5 out of 5 stars

Whilst we knew what holiday we wanted

Whilst we knew what holiday we wanted, lady serving us was efficient and pleasant making it all very easy.

11 July 2026
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Reply from Hays Travel - Sidmouth

Good Morning Peter,

Thank you for taking the time to leave a positive review on the service you were given, we really appreciate it and hope you have a lovely time on your holiday.

Many Thanks,
From Team Sidmouth

Rated 5 out of 5 stars
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Katherine,

Thank you for taking the time to leave a positive review on the service you were given. We all really appreciate it and hope you have a good time on your holiday.

Many Thanks,
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

COPENHAGEN

Excellent service to arrange an immediate holiday following abrupt cancellation of another one. George Allhusen

1 July 2026
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Reply from Hays Travel - Sidmouth

Good Afternoon George,

Thank you for taking the time to leave a lovely review on the service you were given, we really appreciate it and hope you have a lovely time on your holiday.

Many Thanks,
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

They are always very helpful and go out…

They are always very helpful and go out of their way to help me

30 June 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Good Afternoon Sandra,

Thank you for taking the time to leave a lovely review on the service you were given, we really appreciate it and hope you have a fantastic time on your cruise.

Many Thanks,
From all the team at Hays Travel Sidmouth

Rated 5 out of 5 stars

Excellent service as always at Hays…

Excellent service as always at Hays Sidmouth. Leanne arranged our booking, 3 cabins in total as we are going with friends. Staff always frendly....

27 June 2026
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Reply from Hays Travel - Sidmouth

Joanne,

Thank you for taking the time to leave a 5*
We wish you all a great cruise and the time will soon fly before you all on the ship again :)

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jess is very efficient and explaines…

Jess is very efficient and explaines things well

25 June 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Hello Diane,

Thank you for taking the time to leave a lovely review on the service I gave you. I really appreciate it and hope you have a brilliant time on your holiday when the time comes.

Many Thanks,
From Jess at Hays Travel Sidmouth

Rated 5 out of 5 stars

Lynn from your Sidmouth branch

Lynn from your Sidmouth branch, went the extra mile. From keeping me updated with the information I gave her to my final booking with her this week. Lynn was professional at all times & made my experience calm & relaxed. 100% will be back to Hays Travel for my next booking

20 June 2026
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Reply from Hays Travel - Sidmouth

Thank you for taking the time to leave a review Alison & Tyler and for the lovely comments. So pleased to have met you and arranged your dream trip together. Can't wait to hear all about it.

Lynn - Hays Travel Sidmouth

Rated 5 out of 5 stars

Superb service from leanna sidmouth…

Superb service from leanna sidmouth branch always very helpfull and a credit to hays travel will always book my trips with leanne sidmouth manager..

18 June 2026
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Reply from Hays Travel - Sidmouth

Hi Sean,

We are so pleased to hear about your superb experience with our team. Thank you for your kind words and loyalty! Have a great time on the cruisec we can t wait to hear about on the return. we have all enjoyed the chocs too

Kind Regards
Hays Travel

Rated 5 out of 5 stars

An excellent experience!

Jess did everything we asked of her and more. We had a good idea of what we wanted to book and she answered all our queries quickly and efficiently. We were able to book exactly what we wanted and Jess even helped us with other things related to our trip ie. Options for getting to the airport and booking an overnight hotel. A very successful experience from a confident and competent assistant. Thank you.

17 June 2026
Hays Travel - Sidmouth logo

Reply from Hays Travel - Sidmouth

Hello Ruth,

Thank you for leaving a lovely review on the service I gave you in branch. I enjoyed booking your cruise for you and hope you have a fantastic time on that holiday when it comes around.

Many Thanks,
From Jess at Hays Travel Sidmouth

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