The staff in Hays Travel led by manager Lea are so helpful and friendly whilst maintaining a professional manner . Their knowledge about the products they sell is very extensive. Jess spent a consider... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Experienced , friendly agent Jess explored a series of cruise and UK flight options for Caribbean January 2027 and after over an hour through lunchtime secured a ‘steal’ ! Appears to have balanced... See more
Company replied
Mia (Sidmouth branch) was friendly, helpful, and made booking my holiday easy. She was happy to answer my questions and nothing seemed like too much trouble. The whole process was straightforward, and... See more
Company replied
Lynn from your Sidmouth branch, went the extra mile. From keeping me updated with the information I gave her to my final booking with her this week. Lynn was professional at all times & made my experi... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
92 - 94 High Street, EX10 8EG, Sidmouth, United Kingdom
- 01395 513402
4.9
Excellent
561 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
Listened and gave us a choice within our brief. Were friendly, approachable, and professional at all times.
28 October 2025
Reply from Hays Travel - Sidmouth
Hello Janet,
Thank you for taking a moment to to leave us a 5* review. we wish you a great trip away :)
Many Thanks Team Sidmouth
Fantastic experience
The Agent, Shaun, was accommodating, calm and chatted through all possibilities. He spent as much time as we needed and gave us a very balanced overview of what was available. Having not been into a travel agent for some time, this was a massively positive experience. We will definitely be booking our next holiday with Hays.
25 October 2025
Reply from Hays Travel - Sidmouth
Thanks Sarah and Ceri for the Review and your time on Saturday, pleased we were able to get you away, hope you have a lovely time and see you when you are back :) Shaun
Excellent customer service from very…
Excellent customer service from very experienced member of staff.
18 October 2025
Reply from Hays Travel - Sidmouth
Hi Anna,
Thank you for taking a moment to leave us a 5* review. we wish you a great trip.
Many Thanks Sidmouth
Everything was done for us and nothing…
Everything was done for us and nothing was to much trouble
25 October 2025
Reply from Hays Travel - Sidmouth
Hi Paul
Thank you for leaving us a 5* review, we wish you a lovely trip away.
all the Team in Sidmouth
We were happy with our experience
We were happy with our experience. Darryl managed to get the cabin we requested for our cruise. She was very friendly and helpful.
24 October 2025
Reply from Hays Travel - Sidmouth
Thank you for your lovely review Sara, It was lovely to meet you and organise your holiday. I hope you enjoy your Caribbean Cruise.
Regards
Daryl
Always great service from the Sidmouth…
Always great service from the Sidmouth branch
22 October 2025
Reply from Hays Travel - Sidmouth
Hi Zoe, Thank you for leaving us a 5* review, we wish you a lovely trip away.
all the Team in Sidmouth
Reply from Hays Travel - Sidmouth
Hi Susan, Thank you for taking a moment to leave us a 5* review. we wish you a great trip.
Many Thanks Sidmouth
I found the staff a little less…
I found the staff a little less welcoming than I'd hoped. It would have been a more pleasant experience if they had been more upbeat especially as they deal with holidays.
8 October 2025
Reply from Hays Travel - Sidmouth
Good Afternoon Janet,
Thank you for taking the time to leave a review. We are sorry that your initial welcoming into branch wasn't to our normal standards, due to the branch being busy and on low staff numbers. We will take your feedback onboard and will improve on the initial welcoming moving forward.
We all hope you have a brilliant time on the holidays you booked through us and will look forward to hearing all about them on your return.
Many Thanks,
All the team at Hays Travel Sidmouth
Mr & Mrs Spencer - Ffjord cruise.
Lee looked after us so well with booking the cruise we wanted - all done with extreme care and attention. No hard sell at all! Meant to press 5 stars but finger touched 1 and I couldn't re-set!
14 October 2025
Reply from Hays Travel - Sidmouth
Hello Kathryn,
Thank you for the lovely review on the service you were given, we all really appreciate it and hope you have a brilliant time on your holiday.
Many Thanks,
All the team at Hays Travel Sidmouth
Sidmouth store tops the lot
Lea from the Sidmouth store was very thorough and listened to our needs. Explained the process and had very good knowledge.
A very good experience and will be back.
11 October 2025
Reply from Hays Travel - Sidmouth
Hi Toni,
Thank you for taking a moment to leave a 5* review :) we are always happy to ensure you guide in the right direction and wish you an amazing and relaxing trip.
Team Sidmouth
The company was patient and informative…
The company was patient and informative regarding my queries. Once I’d made the booking the service slacked off a little . For example, I had to request twice for a receipt for my deposit. I was telephoned and was asked for information I’d already sent by email. I am awaiting written confirmation of booking as opposed to deposit receipt confirmation.
I’m sure everything will be alright, but admin procedures need to be tightened up a little .
1 October 2025
Reply from Hays Travel - Sidmouth
Hi Chris, Thank you for taking the time to leave Mia our apprentice a review, as you can appreciate being a new apprentice Mia has a lot to learn still and is just at the start of her journey in travel. We as a team will cover this with Mia. sorry for the 24 hr delay in getting your paperwork.
we wish you a fantastic trip.
Team Sidmouth
Very helpful staff member Daryl who…
Very helpful staff member Daryl who patiently organised my booking. I wwould look to use the Sidmouth branch again in the future.
5 October 2025
Reply from Hays Travel - Sidmouth
Hi David Thank you talking a moment to leave a 5* review we wish you a fantastic trip
Team Sidmouth
Reply from Hays Travel - Sidmouth
HI Rosemary,
Thank you for leaving Mia your review, we hope you have a nice time in Lapland
all the best Team Sidmouth
Reply from Hays Travel - Sidmouth
Hi Sally,
Thank you for your lovely Review.
We hope you enjoy your stay in Cornwall.
Regards,
Daryl
Reply from Hays Travel - Sidmouth
Good Afternoon Sam,
Thank you for the positive feedback on the service you were given, we really appreciate it and hope you have a wonderful time on your cruise.
Many Thanks,
All the team at Hays Travel Sidmouth
Reply from Hays Travel - Sidmouth
Good Afternoon Keith,
Thank you for the lovely review you have given us on the service you received, we really appreciate it and hope you have a brilliant time on your holiday.
Many Thanks,
All the team at Hays Travel Sidmouth
Always very helpful and professional
Always very helpful and professional, only like to book our holidays here
30 September 2025
Reply from Hays Travel - Sidmouth
Hello Mark,
Thank you for the lovely review on the service you were given. We all really appreciate it and hope you have a fantastic time on your holiday.
Many Thanks,
All the team at Hays Travel Sidmouth
Fuss-free, wide range of holiday choices, great staff
We went in to book a cruise but had little idea of what was available (or possible), given our limitations on timings for arranging a dog/house sitter. Leanne was really helpful, and took time to understand the kind of holiday we wanted, which follows a recent bereavement and so had its own special requirements for peacefulness, hassle-free transfers etc. We booked a great cruise and all confirmation emails etc were received in a timely way. Couldn't fault the Hays experience!
27 September 2025
Reply from Hays Travel - Sidmouth
Hello John,
Thank you for the lovely review about the service you were given, we really appreciate it and hope you have a fantastic time on your cruise in November.
Many Thanks,
All the team at Hays Travel Sidmouth
As always
As always. Hays Staff in Sidmouth.
Looked after us. Gave a first rate service. I'll always use Hays to book a holiday for us. Where ever possible.
Thank you Hays Travel
27 September 2025
Reply from Hays Travel - Sidmouth
Good Afternoon Janette,
Thank you for the lovely feedback on the service you were given, we really appreciate it and hope you have a fantastic time on your holiday.
Many Thanks,
All the team at Hays Travel Sidmouth
Jess at Hays was very patient and so so…
Jess at Hays was very patient and so so helpful without being pushy. We didn’t really know where we wanted to go but thanks to Jess we got there in the end! 😊
27 September 2025
Reply from Hays Travel - Sidmouth
Good Afternoon Andrew,
Thank you for the lovely feedback on the service I gave you, I really appreciate it and hope you have an amazing time on your holiday next year. :)
Many Thanks,
Jess at Hays Travel Sidmouth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.